Business Exam 2-Ch 9

Janet learned that, although she and Juanita were both hired as part time salesclerks at the same time and have similar backgrounds, juanita is paid $1 more per hour. Janet decided to stop cleaning dressing rooms on her shift because she thinks this is unfair. This is an example of which theory?

Equity theory

Jimmy has learned that his company is offering a Hawaiian vacation to its best salesman. He almost won last year and really wants the trip. He is working very hard because he thinks he has a good chance to win. This exemplifies which theory?

Expectancy theory

the person primarily associated with Theory Z is

William Ouchi

allowing some employees work at home part time is

a flexible scheduling strategy

a compressed workweek is

a four-day or shorter period in which employees work 40 hours

jacob believes that he can get some extra work completed before the deadline by withholding his workers' vacation schedules until the job is completed. Jacob could be described as

a theory x manager, according to mcgregor

susan called her work group together and presented a problem to them: they need to accomplish some extra work in less time than usual. Her employees suggest a plan for handling the situation, and she accepts it. According to McGregor's Theory, Mary could be described as

a theory y manager

who ranked people's five basic needs in order of importance?

abraham maslow

Every time Eliot broke the department production record, Judah hung a gold banner from Eliot' machine and bought him lunch. This illustrates

behavior modification techniques

theories x and y are most closely associated with

douglas mcgregor

the person primarily associated with the hawthorne studies was

elton mayo

while trying to determine the effects of lighting and noise on workers' productivity, which of the following found that social and psychological factors could significantly affect productivity?

elton mayo

high morale is likely to result in

employee loyalty

If a department store contest promises that the employee with the highest sales will be treated to dinner by the store manager, the store is helping its employees fulfill which of the following needs?

esteem

a work system that allows employees to choose their starting and ending times as long as they are at work during a specified core period is called

flextime

job rotation attempts to reduce the boredom created by specialization of tasks by

giving workers a variety of tasks to do, moving from one to the other on a regular basis.

The Hawthorne Studies were important because they

introduced the idea that social and psychological factors affect productivity and morale.

human relations is important in business primarily because

it affects worker morale and productivity

which of the following adds tasks to a job instead of treating each task as a separate job?

job enlargement

which of the following is not flexible scheduling strategy

job enrichment

allowing one employee to work in a position from 8:00am to 12:00pm and another employee to work in the same position from 1:00pm to 5:00pm is called

job sharing

Many companies have improved compensation and benefits packages as a means of increasing employee

morale

flextime is associated with a number of unexpected consequences. One of the major ones is

more physical activity and better sleeping habits

according to mcgregor's theory x

most workers must be coerced to work

achievement, recognition, involvement, responsibility and advancement are all examples of herzbergs___factors.

motivation

to achieve organizational objectives, employees must have the ability, tools, and which of the following to perform their jobs?

motivation

sophia wants to be warm, but she is not; she has a ___ and may be motivated to satisfy it

need

based on maslow's hierarchy, a homeless person will most likely work toward fulfilling which of the following needs?

physiological

poor morale is likely to cause

recruitment

according to herzbergs two-factor theory, all of the following represent hygiene factors except

responsibility

human relations is concerned with all of the following except

sales

frederick taylor and other early twentieth-century management theorists believed which of the following would motivate employees to work hard?

satisfactory pay

according to maslow, an employee who goes to night school to get a college degree to minimize the chance of being laid off during a recession is motivated to fulfill which of the following needs?

security

according to maslow, living life to the fullest is most closely associated with fulfilling this need

self-actualization

according to maslow, living life to the fullest is most closely associated with fulfilling this need:

self-actualization

what did the hawthorne studies reveal?

that managers who understand the needs, beliefs and expectations of people will have the greatest success motivating workers

maslow's hierarchy illustrates

the order in which people strive to satisfy their needs.

the approach which suggests that imagination, ingenuity, and creativity can help solve organizational problems is

theory y

the birth of the study of human relations can be traced to

time and motion studies conducted by taylor and the gilbreths.

when explaining employee motivation through herzbergs two-factor theory, all of the following represent motivational factors except

wages