Business FINAL study stuff

Which of the following is an example of a probable conflict of interest in business operations: A) A purchasing agent provides a customer with a discount. B) An employee meets a new client for lunch at an upscale restaurant C) An employee uses the company discount to purchase goods D) A purchasing agent awards a large order to a relative's employer.

A purchasing agent awards a large order to a relative's employer.

The FMT Company wants to implement a software program to capture and communicate tacit knowledge. Which of the following software applications is best suited to fulfill the company's needs: A) Groupware B) Spreadsheet C) Presentation D) Recovery

Groupware

ABC Builders are two months behind schedule on the mall they are building. Management has decided to "crash" the project. Which of the following is an example of "crashing" a project: A) Start installing lights now instead of waiting until the painting is complete B) Stop the project and allow another company to finish it C) Hire ten additional construction workers D) Extend the completion date by two months

Hire ten additional construction workers

A furniture manufacturer has been receiving complaints about the safety of its Model BA2X baby crib. What is the first thing the manufacturer should do? A) Offer refunds to the customers. B) Make style improvements to the crib. C) Initiate a product recall. D) Ship the customers another crib.

Initiate a product recall.

Which of the following types of customer relationship management software would be most appropriate for a company that is looking for a more efficient way to track leads, prospects, and customers: A) Personalization technology B) Campaign management software C) Sales force automation technology D) Matching engine technology

Sales force automation technology

What question should the purpose statement of a project's statement of work (SOW) answer? A) Why are we doing this project? B) What is this project going to produce? C) What materials do we need to do this project? D) Who will carry out this project?

Why are we doing this project?

At Company ABC, managers believe that an onsite gym, monthly office parties, and break rooms that include darts and foosball tables are essential to worker productivity. The managers are using the __________ theory. A) management science B) behavioral management C) scientific management D) administrative management

behavioral management

Which of the following management functions evaluates an organization's performance and corrects any problems that may exist: A) organizing B) directing C) controlling D) analyzing

controlling

What type of business record can a gift shop review to determine how many customers purchased items on Tuesday? A) daily sales receipts B) quarterly credit statements C) cash balances D) inventory status records

daily sales receipts

During what phase of the project life cycle does the project manager activate project controls? A) execution B) planning C) closing D) definition

execution

Balancing the business's objective to make a profit with the interests of all the business's stakeholders is a primary consideration related to the business's A) creative processes. B) maintenance activities. C) forecasting methods. D) financial ethics.

financial ethics.

Kevin is planning to paint a house. He draws a simple graph that shows the sequence of tasks that will be done from beginning to end of the project. For example: 1) Buy supplies, 2) Prepare house for painting, 3) Paint house, and so on. This is an example of a A) scope management plan B) network diagram. C) project charter. D) work breakdown structure.

network diagram.

The advantage of cross-functional work teams to businesses is that the team members: A) share similar viewpoints. B) are highly adaptable. C) have technical skills. D) possess unique talents.

possess unique talents.

At Company X, employees each put together a small part as it passes them on the assembly line. Rewards are given to employees who work the fastest. Managers frequently observe employees to determine how each job can be done faster. The managers are using the __________ theory. A) scientific management B) management science C) administrative management D) behavioral management

scientific management

Tom gave each of his team members a form that asked questions about the team's achievement of goals, processes, and other team members' roles and work habits. What team-assessment tool is Tom using? A) on-the-job observation B) sampling C) survey D) indirect interview

survey

Trevor needs to determine the procedures that he needs to follow for a specific project work activity. Trevor can locate that information in the A) production schedule. B) work breakdown structure dictionary C) network diagram. D) project's statement of work.

work breakdown structure dictionary