business managment mid ter review

Theory that focuses on improving the organization through understanding employee motivation and behavior.

Behavioral management

____ management is used in an organization that is structured as a hierarchy with rules that manage the organization and its members.

Bureaucratic

Classical management theory that is an approach based on precisely defined procedures and a clearly defined order of command.

Bureaucratic Management

What are the principles that help define appropriate behavior of management toward employees, stockholders, the public, and company owners called?

Business ethics

Tangible items needed to operate an organization are ____ resources.

Capital

Which of the following is not a benefit of planning?

Causes less effective resource allocation

All authority within a business rests with senior management in a(n) ____ organization.

Centralized

The authority structure in a company from the highest to the lowest levels is called ____.

Chain of Command

Tool used to compare the strengths and weaknesses of a business with those of competing businesses.

Competitive Analysis

Good management requires "keeping all options open," which is when a(n) ____ plan is used.

Contingency

Which of the following is not a focus of today's managers? controlling the glass ceiling diversity use of technology value of employees

Controlling the glass ceiling

____ is how the owners and employees of a company think, feel, and act as a business.

Corporate Culture

Effective managers do not help employees become successful by ____.

Creating obstacles

Searching through large amounts of digital data to find useful patterns or trends.

Data mining

Which of the following does not enable an organization to generate reports that draw from all aspects of the company?

Data that is not in the MIS System

Managers use critical-thinking skills to evaluate the validity and reliability of the sources used for important decisions in ____ management.

Evidence-Based

Emerging management theory in which decisions are based on a combination of critical thinking and the best-available evidence.

Evidence-based management

A ______ shows a process hierarchy

Flowchart

Which of the following organizations is a not-for-profit organization? Apple , Goodwill, Google, or Walmart?

Goodwill

A financial statement that reports the revenue and expenses of a business for a specific timeframe and shows a net income or net loss is the ____.

Income Statement

Which of the following created a focus on manufacturing large quantities of products in order to make more money?

Industrial Revolution

What is the technology infrastructure that supports data that flows, its storage, and its analyzation

Management Information System

The change in total benefit of using one additional unit is the ____.

Marginal benefit

A ____ structure is one in which employees from different functional groups are brought together to complete a project that has a defined start and end date.

Matrix

The organization's message to customers about why the business exists is called the ____.

Mission statement

If a company buys a forklift for the same amount of money necessary to buy a delivery truck, the delivery truck is the ____.

Opportunity Cost

When a trade-off occurs, the value of the option that was given up is the ____.

Opportunity Cost

Management theory that uses measurable techniques to improve decision-making in an organization.

Quantitative approach

Prediction of future sales based on past sales and a market analysis for a specific time period.

Sales forecast

Management philosophy in which the success of an organization is directly related to customer satisfaction.

TQM

According to Douglas McGregor, Theory ____ managers believe employees dislike work and need close supervision in order to finish their tasks.

X

Financial plan that reflects anticipated revenue and shows how it will be allocated in the operation of the business.

budget

Written document that describes a business, how it operates, and how it makes a profit.

business plan

Which of the following duties is not performed by a manager?

completing assigned tasks

Which of the following is not a soft skill?

directing others to preform activities

Having representatives from different backgrounds, cultures, or demographics in a group.

diversity

in a PEST analysis, ____ affects the ability of consumers to purchase products, as well as the costs of doing business.

economic factors

Intended goals or objectives are achieved.

effectiveness

To use resources to get a job done with minimal waste of time and effort.

efficiency

Rules of behavior based on a group's ideas about what is right and wrong are known as _____.

ethics

Which of the following is an example of primary research?

focus group

Which type of department is comprised of employees with common job tasks?

functional

Something to be achieved in a specified timeframe

goal

A ____ depicts information using lines, bars, or other symbols.

graph

____ roles involve the human interaction that happens between the people within the organization as well as those outside of the organization.

interpersonal

Process of controlling and making decisions about an organization, as well as overseeing others to ensure activities are performed efficiently and effectively.

management

Which of the following describes an individual's ideas of what is right and wrong?

morals

Which of the following people would have a decisional role and be responsible for deciding or resolving questions or situations?

negotiator

The use of computers for storing, sending, and retrieving information is called ___.

nformation Technology (IT)

Which of the following plans define the day-to-day tasks and activities that employees must perform to meet company goals?

operational

The process of setting goals and deciding how to accomplish them is____

planning

Market ____ is the maximum number of customers and amounts of sales that can be generated from a specific segment in a defined time frame.

potential

A ____ sales forecast is used when a new business is opening or a new product is being introduced.

qualitative

Data based on facts and figures.

quantitative

How did Henry Ford reduce turnover.

raising workers pay to 5$.

Supply of money, labor, materials, and other items a person or organization can draw from in order to meet needs.

resource

Developing major goals, preparing strategic plans, and taking responsibility for the performance of the entire business are duties of ____ management.

senior management

During the controlling process of management, managers ____.

set standards, measure performances, and make changes

Which of the following titles is used by people in supervisory management?

shift manager

____ is a belief or generalization about a group of people with a given set of characteristics.

stereotyping

A plan designed to achieve the long-term goals of an organization as a whole is a(n) ____ plan.

strategic

In a SWOT analysis, ____ are internal factors that give a company a competitive advantage.

strength

the ____ level is the first level of the management pyramid because someone promoted to this position has earned respect as a person who can direct others to accomplish tasks.

supervisory

Early managers focused on ____ when completing a job.

task completion

Specific skills managers need to perform duties related to their area of management, such as specific training and education, are considered ____ skills.

technical