Business Psych Final

Leona, a research scientist, has been asked to lead a product development team for six months. The members of this team are highly knowledgeable and experienced in their respective fields and quite sought after in the research and development industry for their skills. It is known that they work for a company only when they believe that their work experience can enhance their learning. In this scenario, which of the following power bases should Leona primarily use to effectively lead and manage the team?

Expert Power

A Theory Y manager believes that subordinates dislike work and shirk responsibility.

False

When Bill, the facilitator of an R&D team, takes lead at the team meeting by asking the group to begin the meeting by proposing a specific task, Bill exhibits the task-related behavior of

Initiating

Which of the following statements is true of the round robin variation of brainstorming?

It helps equalize the verbal and less verbal participants.

Which of the following statements is true of the fishbone diagram?

It helps in identifying primary factors that create issues in projects.

In the context of expanding one's professional network, ________ is an effective technique for learning about ideal jobs or careers and involves reaching out to and asking people about their own careers and jobs.

informational interview

Subtly or not so subtly interrupting a team's process to help the team when difficulties or potential problems arise is known as

intervention

In terms of organizational conflicts, differences between members of one group is an

intragroup

At the beginning of a meeting, Connie, the facilitator, advises the presenter to try and find potential solutions to a problem through brainstorming. This scenario best illustrates the facilitative prevention strategy of

suggesting a process

In ________ involvement, an organization makes a small shift from the production line or control model, and employees are encouraged to contribute ideas.

suggestion

The statements that indicate a coach's commitment to and backing of an employee will be included in the ________ category of supportive behavior.

verbal

According to the traditional view of conflict management, conflict is

viewed as a result of dysfunctional managerial behavior.

When managers have coercive power, their subordinates comply with their orders primarily because the subordinates

want to avoid punishment

Which of the following activities helps one to conduct an effective meeting?

writing down the cost per minute of the meeting

Before beginning a new project, William wants to develop a diagram to show all the activities in the project, including their relationship with one another, the interdependence of the activities, and the projected time for each activity. William also wants to identify which activities are the most critical for completing the project on time. William should develop

A PERT chart

__________ is best described as an approach to creative problem solving that requires starting with a problem and working to move toward a solution.

Convergent thinking

Jacob is not a team lead or a manager. Yet, his co-workers comply with his suggestions because they respect and trust the knowledge and skills he has acquired through experience. This scenario best illustrates

Expert Power base

A facilitator usually focuses more on what a team is doing than on the team's process

False

A task-oriented manager and a frequently socializing employee encounter negligible conflict in their boss-subordinate relationship.

False

After setting the goal of a project, the action plan or means of getting to the end result must constantly be aligned with the original path.

False

As a manager, it is important to ensure that there is no scope for politicking in the organization.

False

As a personnel manager, Tina should begin feedback sessions with negative feedback, followed by positive feedback.

False

As companies focus less on team structures, require less flexibility, and become less decentralized, empowerment becomes essential in creating participative environments.

False

Bennies' Jet Company encourages creative thinking. The company has also implemented small changes in its day-to-day activities after analyzing the ideas put forth by employees. This suggests that Bennies' is using job involvement in its approach to incorporate empowerment.

False

Changes in organizational structures, processes, technology, and the availability of data have decreased the need for members at all levels of an organization to make decisions.

False

Creative problem solving involves moving one from a novel perspective on a situation to basic assumptions based on past experiences.

False

If a team focuses on the content of a meeting and the actions necessary to complete a task, the team exhibits maintenance-related behavior.

False

In defining a project's objectives, optional elements should be ruled out.

False

In the illumination stage of creative problem solving, you test to see if an idea will work.

False

Negative conflicts are characterized by increased communication among organizational members.

False

Problem-solving discussions are best when they focus on multiple issues rather than just one or two issues.

False

Research on conflict management suggests only two possible strategies based on the intersection between relationship and goal importance: collaboration and compromise.

False

The first step to be taken while backscheduling is to list each task on a calendar.

False

The innovation room in organizations should be a place where criticism of others' ideas is freely allowed

False

Using justifying questions and leading questions are facilitative prevention strategies to improve the effectiveness of a team.

False

When a person faces severe time restrictions, collaboration would be the most effective conflict management strategy.

False

Which of the following is a project management tool that describes the temporal relationships of events or tasks that unfold over time and also shows projected and actual schedules?

Gantt chart

Derek is the production head at an automobile company. He is in complete charge of deciding if his company should make or buy a particular component part. Which of the following should Derek ideally do first?

He should determine the objective, stating clearly and specifically what he wants the end result to be.

In the context of kinds of networkers, identify a question that "self-oriented" networkers will most probably ask when they approach a group of people.

How do I convince them they need me or what I offer?

Which of the following statements is true of technologies used for virtual meetings?

In remote locations, teleconferencing can be accomplished using a two-way radio system or satellite connections.

Which of the following is a characteristic of referent power?

It involves building relationships with others through effective communication and use of interpersonal skills.

In the context of strategic actions for politicking, which of the following statements is true of bridging?

It refers to gaining support by listening and by building relationships.

__________ behaviors relate to the process of how a group works together.

Maintenance-related

Which of the following is a trend in today's business environment?

Organizational structures have become flatter and more participative.

The notion that most of us can find a connection to anyone else in the world through six levels of contacts is referred to as the

Secondary network

Jeff needs to coach his subordinate Derin. Jeff has conducted a situational analysis and has identified the strengths and weaknesses of Derin. He has also communicated these to Derin. According to the coaching process, that is the next step that Derin should take?

She should determine which action plan to use.

When coaching an employee on career advancement, Pam made statements that offered help, resources, and links to other people and information. Which supportive behavior did Pam exhibit?

Tangible

Which of the following statements is true of company "troublemakers"?

They have a knack for turning every issue into a power struggle.

Which of the following is most likely a benefit of meetings?

They help a person fulfill a need to be part of a team.

According to Carol Goman, which of the following statements is true of idea growers

They help continue conversations focused on creative problem solving.

Which of the following is a problem associated with meetings?

They take away productive work hours from employees

Terry was very surprised when Pat came to him and stated that there was a problem with the current week's productivity level. He was surprised because his productive levels had been the same for the past five months. The problem with Pat's feedback is that it was not

Timely

Leadership exists only where followers exist

True

Legitimate, reward, and coercive power bases always come with one's position or managerial level in an organization.

True

Project management involves tracking a project from its inception to completion.

True

According to Edward de Bono's Six Thinking Hats tool, teams wear the __________ hat to discuss the value and benefits that will come from potential changes.

Yellow

Which dysfunctional behavior of a team member oppresses with personal needs and results in other members emulating this behavior and being biased against future inputs from him or her?

a self-seeking behavior

The coaching process should begin with

a situational analysis

Identify the social structural characteristic that helps in creating an empowering environment through decentralization to allow for greater contribution to overall operation to avoid micromanagement.

a wide span of control

As a conflict management strategy, competing is appropriate when

an action that is vital to an organization's welfare has to be taken.

Bein Du Vin House, a wine making company, exhibits a declining sales trend. The management decides to relook at its strategies. The company identifies that its key belief has been that customers buy wine from different retail outlets just like they buy other items, like grocery. The company decides to drop this belief and make buying wine an experience for their customers. The management decides to offer free tours of the vineyard as well as the winery to customers to acquaint them with the process of wine production. In this scenario, identify the method for generating novel ideas that has been adopted by Bein Du Vin House.

assumption smashing

In the context of conflict management strategies, ________ is critical when the conflicting parties are responsible for implementing the solution to a problem.

collaboration

After looking at the PERT chart for the development of a new fashion line, Quinn realized that the longest path showed that the project would take a minimum of 60 days to be completed. Quinn was able to get this information as a result of using the

critical path method

If employees at the manufacturing plant that supplies the components for automobiles are on strike, it will impact not only the installation of parts in cars, but also the availability of cars in the market. This illustrates the importance of

determining the dependencies that exist among all the tasks involved in a project.

In the context of the types of behaviors exhibited in team meetings, __________ involves sharing observations of group processes to ensure that hidden problems are dealt with.

diagnosing

The set of activities carried out before, during, and after meetings to help a group achieve its own outcomes is known as

facilitation

All contacts must be deliberately cultivated because they do not evolve naturally.

false

As a team moves through its developmental stages and the members use effective process-management skills, it is appropriate for a facilitator to be more directive.

false

Harmonizing and compromising are task-related behaviors.

false

In the context of behaviors exhibited in team meetings, initiating and summarizing are examples of dysfunctional behavior.

false

In the context of developing a plan for a meeting, soliciting the invitees' input on potential modifications to the agenda of a meeting decreases their ownership in the meeting's purpose.

false

Successful networking requires a philosophy of expecting information and help from others.

false

The availability of electronic project management has replaced the need for human interaction.

false

The largest portion of a person's network consists of primary contacts.

false

The simplest teleconference, available on most public and private phones, is webconferencing.

false

The two main factors to be considered when selecting one of the five conflict management strategies are your goals and the

importance of relationships to you

Identify one of the key things to do after a networking meeting.

jotting down a few notes on the back of the concerned person's business card

Which of the following stages of the meeting process is considered the heart of the meeting?

kickoff stage

Jack is a supervisor in the manufacturing department of a textile company. His subordinates comply with his orders solely because of his position and established authority in the organization. He can influence his team members to do only the bare minimum when it comes to meeting deadlines and maintaining their work quality and productivity. Which of the following power bases does this scenario best illustrate?

legitimate power

Identify the disadvantage of collaboration as a conflict management strategy.

loss of sense of autonomy

Rachel, as a facilitator, sets norms and test limits to facilitate a team's self-management in its team meetings. Rachel's behavior is

maintenance-related

In a meeting, the __________ is primarily tasked with keeping the discussion task oriented and in line with the agenda.

meeting leader

The production unit of Max Corporation shares information about organizational changes through emails, but the human resources unit uses word of mouth to spread information about significant changes in the company. As a result, each unit has its own perception of the changes taking place within the organization. This often leads to potential professional conflicts. In this scenario, this situation most likely occurs because of

miscommunication

Ron, a facilitator, presides over a group meeting. He identifies that the group has lost track of its meeting objective and that he needs to get the group back on track again. Given this scenario, it is ideal for Ron to use the facilitative intervention strategy of

playing dumb

Which of the following is a loss associated with compromise as a conflict management strategy?

possibility of conflicts recurring later

According to Dr. Walter A. Shewhart, __________ is a cyclical process composed of four steps: Plan, Do, Check, and Act (the PDCA cycle).

problem solving

According to Edward de Bono's Six Thinking Hats tool, the white information hat is worn for

providing facts and data with no opinions.

Stan, Mark's manager, informs Mark that he has heard that Mark has been coming in late to office quite often. The problem with Stan's feedback is that it was not

purposeful

In the context of mentoring, ________ are a pair of close, collegial friends who are committed to facilitating each other's development and who take turns mentoring each other at particular stages of their careers/lives.

reciprocal mentors

Parry is a project manager. He would risk "doing things right" instead of "doing the right things," if he skips

relating the project goals to overall organizational goals and strategy.

Developing an effective ongoing communication system for project management would include

revisiting initial decisions made by a group if they are not working.

In the context of networking, the resources that can provide novel ideas, timely information, job opportunities, business leads, influence, and community support as a result of networking relationships are referred to as

social capital

Adam conducts a team meeting. He reviews the decisions made during the meeting. He then discusses key points and, eventually, analyzes the decisions made and recaps the meeting with the help of a scribe. In this scenario, Adam is currently in the __________ stage of the meeting process.

summary of accomplishments

By adding the actual schedules on a Gantt chart,

the deviations in the plan can be modified by making real-time adjustments.

At Orbit Tours Inc., the customer service team evaluates its progress by tracking the ratings given by customers in customer satisfaction surveys. The source of such feedback is said to be

the tasks itself

Which of the following is an objective of counseling?

to obtain a willingness to change

While delegating tasks, Steve, a marketing manager, provided his employees with the enforceable means to obtain necessary resources to complete tasks by

transferring authority

One of the keys for proteges to make mentoring work is to be selective

true