Ch. 5, 7, 8, 9, 11 & 14

A group's collective striving for unanimity that discourages realistic appraisals of alternatives to its chosen decision is called .....

Groupthink

Which is the strongest confirming response?

Endorsement

Which of the following statements is most likely to contribute to a positive communication climate?

"I feel rejected when you show up late."

According to researchers, on average, what percentage of information can a person remember after immediately hearing it?

50 Percent

"Nurses are just as important as doctors in the healthcare system" would be best identified as which of the following?

A proposition of value

Which of the following would be considered a group?

A six-person committee developing a policy initiative

In Western cultures, women are typically expected to be ... , and men are expected to be ...

Accommodating; Competitive

After a recruiter gives a presentation in your business class on opportunities in the military, you ask a question. What form of confirming response is this?

Acknowledgment

Which of the following professions would most frequently use memorization as a delivery style?

Actor

A speaker who attempts to weaken an opponent's argument by attacking the person's integrity is guilty of the ........ fallacy.

Ad Hominem

A democratic leader ...

Allows members to be involved in determining the direction of various projects

Which leadership style relies on legitimate, coercive, and reward power to influence others?

Authoritarian

Due to their ... , during disagreements males tend to experience greater physical arousal than women in the form of increased heart rate and blood pressure.

Biology

......... is the audience's perception of two factors: enthusiasm and likeability.

Charisma

The totality of forces that causes members to feel themselves part of a group and makes them want to remain in that group is called ....

Cohesiveness

...refers to the emotional tone of a relationship.

Communication Climate

...... refers to the speaker's expertise on a topic.

Competence

Which type of power comes from a member's ability to develop relationships that help the group reach its goal?

Connection

Carlos usually spends a lot of time surfing. He values the time he has in the ocean alone with his thoughts and the waves. It's something he really feels like he needs. He recently met a very exciting woman named Amy. He is thrilled by the time they spend together, but he feels surfing, a significant part of his identity, is now being neglected. What type of tension is he most likely feeling?

Connection vs. Autonomy

Agreement among all group members about a decision is called ......

Consensus

One way a person could acquire referent power is by ...

Consistently resolving disputes in a fair and constructive manner.

Instead of focusing on the speaker in positive ways, ... focus on themselves and their interests.

Conversational Narcissists

According to research, satisfaction is high in teams led by which kind of leader?

Democratic

According to most structured problem-solving approaches developed in the last century, which of the following steps should be the first task of a problem-solving group?

Determine the groups goals

Communicators seek important but inherently incompatible goals throughout virtually all of their relationships. The conflicts that arise when two opposing or incompatible forces exist simultaneously are called...

Dialectical Tensions

Low context cultures typically value which type of communication?

Direct Communication

... responses are messages that deny the value of others.

Disconfirming

Which of the following strategies is least likely to discourage the effects of groupthink?

Discouraging all forms of conflict between group members.

The lack of face-to-face contact in online communication often causes ... , which may make it easy to respond aggressively without considering the consequences.

Disinhibition

When a group moves from conflict toward a single solution, it is in the ...... stage.

Emergence

... conflict spirals are the most visible way that disconfirming messages reinforce one another.

Escalatory

Which of the following types of speeches is planned in advance but presented in a direct, spontaneous manner?

Extemporaneous

Which characteristic is one of the strongest predictors of innovation in teamwork?

Group Cohesiveness

Which of the following would be considered a demographic characteristic?

Group membership

Your teacher unexpectedly asks you to get up and tell the class about your trip to Europe. What type of speech would you be giving?

Impromptu

Which of the following best describes a characteristic of effective self-disclosure?

In most cases it is not a good idea to disclose your deepest secrets to new contacts.

The decline in efficiency that occurs when the rate of complexity of material is too great to manage is called .....

Information Overload

The decline that occurs when there is a shortage of the information that is necessary to operate effectively is called ......

Information Underload

Luis' speech is about methods of stress reduction. He's a little nervous. So, right before giving his speech, Luis says to himself, "I'm glad I have a chance to educate audience about stress reduction. I am really knowledgeable about this topic, and I hope my audience will use these methods to reduce their own stress." Luis is trying to manage his communication apprehension by .........

Keeping a positive attitude

The style in which the leader gives up the power to dictate, transforming the group into a leaderless collection of equals, is called ...

Laissez-faire Leadership

When the brain interprets sound and gives meaning to the sound, it is called

Listening

Fatima, whose favorite channel is MTV, will only text friends as she finds e-mails too long and boring to compose. One of her challenges to effective listening is likely

Media Influences

How do online support groups differ from face-to-face supportive encounters?

Online support groups allow anonymous self-disclosure

When group members become familiar with one another's position and tentatively volunteer their own, they are in the ...... stage.

Orientation

Three important characteristics that affect conflict in online communication are delay, disinhibition, and ...

Permanence

All during class, Shondra was distracted by the construction work going on outside. As a result, she couldn't remember most of the teacher's lecture. Shondra's listening difficulties, in other words, were caused by ..........

Physical Noise

Which of the following best demonstrates the difference between proposition of value and a proposition of policy?

Propositions of policy go one step beyond propositions of value and recommend a specific course of action.

John and Cynthia went on a date. During dinner, John consistently made eye contact with Cynthia and nodded his head as she was talking. However, instead of focusing exclusively on Cynthia, John was thinking about the game that he was missing. Which type of faulty listening behavior was John exhibiting?

Pseudolistening

Which of the following professions would have the greatest need for relational listening in their work?

Psychologist

A fallacy that unfairly attacks an argument by extending it to ridiculous lengths is .........

Reductio ad absurdum

Power that comes from respect, liking, and trust is known as ...

Referent Power

When you want to understand and connect with another person, you should use

Relational Listening

The number one element in evaluations of listening skills is ... , consistent with the ... model of communication.

Responding/Feedback; Transactional

Which of the following is the best method of acquiring power in a small group?

Reward first and punish only as last resort.

... Is the process of deliberately revealing information about oneself that is significant and that would not normally be known by others.

Self-disclosure

Online anonymity may encourage ... , but it can also promote racism, sexism, and homophobia.

Self-disclosure

Anita had received some upsetting news just before beginning her shift as a waitress. All evening long, Anita was taking people's orders incorrectly. She was also having trouble listening to her manager's direction. Which reason best explains Anita's poor work performance?

She was having a problem with psychological noise.

Which type of leader would alter his or her leadership style as circumstances change?

Situational

Howard is having a great deal of anxiety about giving his speech. Because he has a complicated topic and will be using a lot of technical jargon, he's afraid he might forget information or mispronounce his terms. Mostly, though, he's worried about looking stupid in front of the class. Which of the following strategies would best help Howard manage his communication apprehension?

Spend more time preparing

While preparing a speech about sushi, you wonder how many of your audience members eat sushi regularly. The best way to find out such information is to ............

Survey the audience members in advance

"Reflective thinking" refers to .......

Systematic and structured problem solving

For which of the following situations would relational listening be the most effective listening strategy?

Talking with a parent about their health issues

............. credibility is acquired after a speaker has finished a speech.

Terminal

Which is the most true of love languages?

The best way to express a love language to a partner is in the love language he or she prefers.

If you were a transformational leader, your first priority would be ...

The team mission

Which three elements do you need to consider when analyzing the speaking occasion?

Time, place, and audience expectations

"Great leaders are born, not made." This statement expresses which theory of leadership?

Trait

Which of the following types of leaders respect the power of teamwork and are primarily motivated by the mission of the group or organization?

Transformational