CH 56 quiz

Shannon is the practice manager for a mid-size medical practice. Today she is interviewing Tina for the position of medical assistant. Which of the following questions should Shannon avoid during the interview?

"Are you a union member?"

The physicians in a physician-owned medical office have asked Brenda, the office manager, to set goals for office employees in an effort to make the office more efficient. Brenda has never had to set goals for anyone before, so she asks you for advice. Which of the following responses would be most helpful to Brenda?

"Make sure the goals you set are measurable, so the employees can see their progress."

If an employee earns $8 per hour and works 35 hours per week, the employee's gross weekly earnings are ____.

$280

Frank's paycheck is made out for $300. What are his net earnings?

$300

Karen works 40 hours a week at a popular tourist attraction and earns a weekly salary of $400. This week, due to Fourth of July crowds, she was asked to work another 10 hours. Having worked 50 hours this week, how much can Karen expect to earn for the week?

$400

The usual amount of a petty cash account is ____.

$50

An employer must pay the FUTA tax, which is ____ up to the first $7000 of the employee's income for a year, if employees' wages total more than $1500 in any quarter.

6.2%

How often will you deposit federal employment taxes for the practice?

According to the federal tax deposit schedule

Which of the following employees would qualify for workers' compensation?

An employee who sustained a crushing injury to the leg at work

John has been a medical assistant at the medical practice for 2 years and has always tried to do his job well. No matter how well he performs, his coworker Angie, who has been there for 5 years, finds something to complain about regarding his work. He has talked to Angie about this, but Angie's behavior has not changed. Although John loves his job, he feels that he is being unfairly targeted. What can John do as a next step in resolving this issue?

Ask the practice manager to mediate

Which of the following terms is used to demonstrate how each rank or level in an organization is accountable to those directly superior and how the authority passes from one level to the next?

Chain of command

Which of the following is not part of a typical problem-solving model?

Complaints about the problem

Which of the following is most likely to be found in the P&P manual for a medical office?

Dress code

Every three months, a more complete accounting of federal taxes is required on the ____.

Employer's Quarterly Federal Tax Return

Which of the following summarizes the federal income and FICA taxes withheld from employees' paychecks?

Employer's Quarterly Federal Tax Return

An example of a required deduction from an employee's paycheck is ____.

FICA tax

Bill's wife was diagnosed with colon cancer and underwent surgery last week. She is currently undergoing chemotherapy and is both very ill and very weak. Which of the following will allow Bill to stay at home and take care of his wife for up to 12 weeks, without pay, without losing his job?

Family Medical Leave Act

Another name for the Employer's Quarterly Federal Tax Return is ____.

Form 941

Another name for an employee's Withholding Allowance Certificate is ____.

Form W-4

The number of dependents an employee is claiming is found on the ____.

Form W-4

Alysia was administering an intramuscular injection of an antibiotic to Bobby, a 7-year-old child. Bobby was very nervous about getting a shot, so his mother was standing near him, with her arm around him for encouragement. As Alysia was removing the needle from Bobby's arm, he jerked suddenly, and the tip of the needle grazed Bobby's mother's forearm, breaking the skin. Which of the following forms will Alysia need to complete?

Incident report

Form W-2 serves which of the following purposes?

It shows the employee's total taxable income for the previous year

Which of the following documents is a formal representation of the supervisory structure and reporting relationships within a company?

Organizational chart

In a physician-owned medical practice, who is ultimately responsible for the practice?

Physician

Which of the following is a key communication tool for the medical office, which covers both administrative and clinical procedures?

Policies and procedures manual

Which position is usually paid by commission?

Salesperson

What is the name of the EFT program through which businesses submit federal income taxes and FICA taxes?

TAXLINK

Which of the following would be found in an administrative procedure manual?

Telephone procedures

Which of the following statements applies to an electronic funds transfer system (EFTS)?

The employee does not have to worry about losing the paycheck.

Which of the following is mandated for hourly employees by the Fair Labor Standards Act?

Time and a half for all hours worked beyond the normal 8 hours in a regular workday

Which of the following is not a valid suggestion for increasing respect for diversity in the medical office?

Try to fit each individual into a "group" so that you can better understand his or her background

Which of the following insures employees against possible loss of income resulting from a work-related injury, disability, or disease?

Workers' compensation

A commission is ____.

a percentage of the amount an employee earns for the employer

Payment of a set amount of money per pay period, regardless of the number of hours worked, is ____.

a salary

Individuals who are usually classified as dependents are ____.

children and a spouse

The basics of hiring a successful employee include ____.

discussing policies and procedures early

The Fair Labor Standards Act primarily affects ____

employees who earn hourly wages

The total amount of income earned before deductions is referred to as the ____.

gross earnings

An example of a voluntary deduction from an employee's paycheck is ____.

health insurance premium payments

A dependent is ____.

people who are financially dependent on the employee

A key written communication tool in the medical office is the ____.

policy and procedures manual

Money from the petty cash fund should be used for purchases such as ____.

postage-due fees and holiday decorations

A clinical procedures manual would be most likely to include ____.

reagents, standards, and controls used

A pay schedule ____.

shows how often an employee is paid

A payroll register ____

summarizes information about all employees and their earnings

The money used to pay taxes to appropriate government agencies is paid from ____.

tax liability accounts

An employee payroll information sheet should include ____.

the employee's Social Security number

An employee's W-4 form should be ____.

updated yearly