Ch. 6

11. Common purposes for project communications include status reporting and efforts to obtain approval of project outputs. a. True b. False

A

15. A stakeholder engagement matrix documents the engagement levels of project stakeholders, how much they are currently supporting or opposing the project, along with where you would like them to be and strategies you may employ to move them. a. True b. False

A

16. The plan-do-check-act (PDCA) process improvement model can be applied specifically to improving project meetings. a. True b. False

A

2. A project manager must use effective communications to set and manage expectations of all stakeholders as well as to ensure that project work is completed properly and on time. a. True b. False

A

20. Stakeholders can be classified as internal to, or external to the organization. Examples of external stakeholders include government agencies and professional groups. a. True b. False

A

23. ________ is the process of the project team communicating and working with stakeholders to satisfy their needs (and additional desires, when possible), handle issues quickly and encourage active stakeholder participation throughout. a. Manage Stakeholder Engagement b. Plan Stakeholder Engagement c. Identify Stakeholders d. Analyze Stakeholders

A

3. A stakeholder is anyone who will use, will be affected by or could impact the project. a. True b. False

A

37. Communications to stakeholders are necessary for which of the following reasons? a. to help them take ownership of the project and make timely decisions b. to keep them at arms length so progress can continue c. to shift the burden of risk from the project team to the stakeholders d. to provide input to team performance reviews

A

40. In order to plan for a project meeting, project managers should develop an agenda. Which of the statements below is NOT accurate with respect to a project meeting agenda? a. the agenda should only be shared with senior management. b. the project manager should assure the agenda is prepared and distributed ahead of time. c. the agenda should state the purpose of the meeting. d. the agenda should list the major topics of the meeting in the order in which they will be covered.

A

5. Stakeholders include people who have their routines disrupted by the project. a. True b. False

A

6. Legitimacy and urgency are among the aspects that project managers should consider in prioritizing stakeholders. a. True b. False

A

7. Project managers should purposefully plan and carry out relationship-building activities with stakeholders that lead to respect and trust. a. True b. False

A

8. Project relationship building activities include encouraging open communications and using shared learning. a. True b. False

A

9. Establishing a positive relationship with all key stakeholders early in the project helps to create a desire among those stakeholders to support the project, and builds the communications foundation for the project. a. True b. False

A

12. The primary output of the "Identify Stakeholders" process is the project communications plan. a. True b. False

B

13. Contemporary project communications typically include both push methods such as blogs, and pull methods such as e-mail. a. True b. False

B

14. One common feature of agile projects is the "walk-around meeting". a. True b. False

B

17. In order to be sure a project meeting runs according to plan, the project manager should develop an agenda in advance and deliver it to participants as they arrive at the meeting. a. True b. False

B

18. An issue log is a document that identifies the specific issues that must be resolved before a particular project management meeting adjourns. a. True b. False

B

19. During stakeholder analysis, stakeholders can be prioritized based on three factors including "power", which is defined as the time sensitivity and legitimacy of their claim. a. True b. False

B

21. During the Manage Communications process, project managers must continuously monitor relationships, communications, and lessons learned in order to manage stakeholder expectations. a. True b. False

B

22. Which of the following statements accurately describes a communications management plan? a. a formal document that describes how the project will be initiated and planned b. a living document that considers stakeholders' information desires and guides the project communications. c. a formal document that defines how the project will be terminated and closed d. a formal document that focuses on how the project's financial results will be tracked

B

26. The process of gathering and evaluating information to determine whose interests should be emphasized throughout the project is called: a. develop project management plan b. stakeholder analysis c. communications management d. i.d. stakeholders

B

27. Which of these is NOT one of the three methods of communication that will be documented in a communication plan? a. Push methods b. Virtual methods c. Interactive methods d. Pull methods

B

28. Project stakeholders can be prioritized based upon their level of power, legitimacy and urgency plus a number of additional criteria that might include: a. fame b. impact c. tenure d. personality

B

29. By identifying stakeholders and their needs, project managers can be more effective in all the following ways EXCEPT: a. prioritize among competing objectives. b. derive the final budget c. serve as good stewards of the organization's resources. d. develop a shared sense of risk.

B

33. The "act" part of the PDCA cycle for project meetings is: a. conduct the meeting and write meeting minutes b. perform in-between meeting tasks c. prepare an advanced agenda to guide the meeting d. evaluate the meeting

B

34. In the Plus-Delta method of evaluating project meetings, the "delta" column is used for team members to offer their opinion about one aspect of the meeting that ________. a. Was good and should be repeated b. Was poor and could be avoided (changed) in future meetings c. Was an issue raised in the meeting should be followed up before the next meeting d. Involves the behavior of one of the team members

B

35. A principal idea in agile is that the length of daily stand-up meetings should be ___________. a. 10 minutes or less b. 15 minutes or less c. 30 minutes or less d. 45 minutes or less

B

38. A project communications matrix includes all of the following information EXCEPT: a. Who b. Why c. What d. When

B

4. Stakeholders include those affected by the result of the project, but not those affected by the process of performing the project. a. True b. False

B

41. A situation that requires a decision to be made, but one that the team that cannot make now, usually due to needing more information or time, is called a(n) _____: a. constraint b. issue c. risk d. assumption

B

24. A project communications plan generally includes all of the following information EXCEPT: a. communication methods b. communication timing c. communication cost d. communication purpose

C

30. The stakeholder register information can be used to evaluate the interests of different stakeholder groups by performing a _______ analysis to identify where there may be common areas of interest between the groups. a. MBWA (management-by-wandering-around) b. ITSFWI (if-the-shoe-fits-wear-it) c. WIIFT (what's-in-it-for-them) d. PDCA (plan-do-check-act)

C

39. In the project communications matrix, all of the following "who" items are typically included EXCEPT: a. Who does the project team need to learn from? b. Who does the project team need to share with? c. Who take the minutes at the next status meeting? d. Who on the project team is responsible for a communication?

C

42. Once the project is underway, the project manager and team need to manage communications by doing all of the following activities EXCEPT: a. Communicate accurately, presenting information in a manner that people are likely to interpret correctly. b. Communicate effectively, taking actions to ensure the receiver understands the communication and acts appropriately. c. Communicate thoroughly, copying all stakeholders on all e-mails and team status reports. d. Communicate promptly, providing information soon enough so that it is useful to recipients and facilitates timely decisions.

C

25. Stakeholders include all of the following people EXCEPT: a. those who work on the project b. those who provide people or resources for the project c. those whose routines may be disrupted by the project d. those who will not be impacted by the project

D

31. The final item to be recorded on the project meeting minutes is an evaluation of both good and poor points from the meeting. On agile projects, this evaluation is called the ____: a. stakeholder analysis b. lessons learned c. plus-delta process d. retrospective

D

32. Which of these is NOT one of the primary types of information captured in a project meeting? a. action items agreed to. b. evaluation of the meeting. c. resolved issues and new issues. d. assumptions and constraints.

D

36. The sponsor, project manager and team can establish powerful relationships with key stakeholders. This starts with an understanding of what motivates each stakeholder, which can be summarized by the old saying ______: a. the early bird catches the worm. b. what gets planned gets done. c. you get what you pay for. d. what's in it for me?

D

1. A communications management plan is a repository of information regarding all project stakeholders, and is often in the format of a matrix. a. True b. False

B

10. The communications management plan is finalized during project planning, and should only be changed through a formal change control process. a. True b. False

B