Ch1

Experts say that most people recall _____ Correct of what they hear.

25 and 30 percent

Expecting to learn something by listening is one strategy for _______. distinguishing between facts and opinions adopting an empathetic attitude controlling your listening environment

Adopting an empathetic attitude

The staff members ___ sharply divided.

Are

Using action-specific verbs (such as buy rather than get) and avoiding contractions and jargon are examples of ways to accomplish which of these when writing to intercultural audiences? Considering local language conventions Observing rank Avoiding ambiguity

Avoiding ambiguity

Surveys of employers and recruiters continually rank written communication skills as a top skill set sought in applicants. Why are communication skills increasingly important? Because failing education systems don't teach useful information Because shifting demographics increase the demand for a global workforce Because advancements in technology have increased the number of messages being exchanged and the scope of the audiences who might receive these messages

Because advancements in technology have increased the number of messages being exchanged and the scope of the audiences who might receive these messages

To avoid committing cultural blunders, designers of social media platforms must consider___ symbolism across cultures.

Color

Madden Publishing is located downtown. Common noun Proper noun

Common

Linda created a spreadsheet to keep track of the team's progress. Abstract noun Concrete noun

Concrete

In a low-power-distance culture, subordinate employees are more likely to _______. confidently voice opinions and participate in decision making remain silent until directly addressed have highly formal interactions with supervisors

Confidently voice opinions and participate in dec making

Which of the following are correctly spelled plural nouns? Check all that apply. CPAs Familys Companies Faxs Copyers

Cpas Companies

Even with their many advantages, social media and smartphone apps have transformed entire industries, causing them to be known as ___technologies.

Disruptive

Which of these scenarios is an example of communication in a high-context culture? Check all that apply. Low dependence on shared experience Emphasis on interpersonal relationships and social context Reliance on gestures and facial expression Reliance on the spoken or written word

Emphasis on interpersonal relationships and social context Relliance on gestures and facial exp

Which of these might cause a psychological barrier to effective listening? Ethical or personal values that differ from our own Unusual speech patterns or mannerisms Poor acoustics or noisy surroundings

Ethical or personal values that differ from our own

The belief in the superiority of one's own ethnic group is called ____ , and it causes us to judge others by our own values.

Ethnocentrism

Which of these strategies can help you become an empathetic listener? Check all that apply. Expect to learn something while listening Take selective notes Strive for a receptive mindset Evaluate evidence the speaker has presented Be accepting of others who are different from you

Expect to learn something listening Strive for receptive mind Be accepting of others who are different

Some employers are increasingly hiring free agents or independent contractors on a project basis, contributing to what is called a _______ economy. Solo Gig Digital Traditional

Gig

Diversity makes an organization innovative and creative, while sameness fosters an absence of critical thinking called___

Groupthink

Today's employers desire a combination of communication, logical reasoning, critical thinking, teamwork, and management skills. What are common names for this set of skills? Check all that apply. Hard skills Interpersonal skills Academic intelligence Professional skills

Interpersonal skills Professional skills

Which of these statements about groupthink is accurate? It is borne out of the absence of critical thinking and should be avoided. It is a desired goal within organizations because it reduces conflict. It is an effective form of brainstorming within a team

It is borne out of the absence of critical thinking and should be avoided.

When verbal and nonverbal cues do not align, the ____ messages tend to come through as the strongest.

Nonverbal

Arranging a report chronologically to emphasize a timeline of events is an example of ____

Nonverbal cue

Ideas that go against our cultural, ethical, or personal values can create___ barriers to effective listening.

Psychological

Which of these are examples of nonverbal communication? Check all that apply. Asking questions in a meeting to show your engagement Regularly arriving late for a meeting Inviting a new co-worker to dinner Arranging a report chronologically to emphasize a timeline of events Making eye contact to show you are paying attention

Regularly arriving late for a meeting Arranging a report chronological to emph time of event Making eye contact to show paying attention

Uber, Lyft, and Airbnb are examples of industry changers born out of increased access to smartphone apps, creating what is referred to as a____ economy.

Sharing eco. Disruptive technology

Which of these trends has contributed to what has been called a gig economy? Increased digital storage space through the Cloud Flattened management hierarchies Short-term, project-based work opportunities

Short term project based work opp

The zones of____ interaction help us to understand and acknowledge territorial factors in the communication process.

Social

Which of these zones of social interaction are you in if you are 4 to 12 feet away from a coworker? Intimate zone Personal zone Social zone Public zone

Social

Your abilities to communicate professionally and exhibit emotional intelligence at work are known as___ skills.

Soft

Which of these strategies can help reduce misunderstandings when speaking with someone from another culture? Check all that apply. Speak slowly and enunciate clearly Avoid smiling to show that you are working hard to understand Assume that a yes or a nod indicates comprehension Listen without interrupting Check frequently for comprehension

Speak slowly and enunciate clearly Listen without interrupting Check frequently for comprehension

The zones of social interaction help us to understand and acknowledge which of these external elements of the communication process? Time Space Territory

Territory

Which of these strategies can help you reduce misunderstanding when writing to a multicultural audience? Check all that apply. Using short sentences and paragraphs Avoiding slang, jargon, and abbreviations Disregarding titles and rank so that all people feel included Avoiding relative pronouns (such as that, which, who) Spell out the month when writing dates

Using short sentences and paragraphs Avoiding slang jargon Spell out the month when writing dates

Which of these statements is most accurate about nonverbal communication? When verbal and nonverbal cues do not align, the nonverbal come through more strongly. The appearance and organization of a written document is an example of verbal communication. Physical gestures tend to have universally understood meanings.

When verbal and nonverb cues do not allign the nonverbal is more strong.

Which of these scenarios would suggest that you operate with some degree of ethnocentrism? As your team expands, you look beyond superficial labels to discover your multicultural co-workers' unique qualities. When visiting another country for business, you become frustrated because meetings typically begin later than scheduled. As the holidays approach, you make a point to express interest in a co-worker's cultural traditions.

When visiting another country for business. You become frustrated bc meetings typically begin later than scheduled

Which of these statements are true about workplace listening? Check all that apply. Your boss, coworkers, and customers will likely retain only half or less of a conversation. Listening has become a less important skill as communication technology has become more prevalent. Listening is an automatic response; we do it without thinking. Empathetic listening is the most effective form of listening.

Your boss, coworkers, and customers will likely retain half conversation Empathy listening is most efficient

With respect to multicultural awareness, exhibiting tolerance refers to _______. Trying to see the world through another's eyes being open-minded and receptive to new experiences applying rigid perceptions of behavioral patterns or characteristics to a group

being open-minded and receptive to new experiences