CHAP 9
B
1) From your reading of the chapter's opening case, Skullcandy chose enterprise resource planning software from which of the following ERP vendors? A) Oracle B) SAP C) IBM D) Microsoft E) Infor Global Solutions
B
17) A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a/an: A) distribution channel. B) supply chain. C) value chain. D) marketing channel. E) information system.
D
18) Components or parts of finished products are referred to as: A) upstream materials. B) raw materials. C) secondary products. D) intermediate products. E) mid-chain products.
C
19) Which of the following refers to a company's suppliers, supplier's suppliers, and the processes for managing relationships with them? A) Supplier's internal supply chain B) External supply chain C) Upstream portion of the supply chain D) Downstream portion of the supply chain E) Onstream portion of the supply chain
B
2) Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes? A) Process management software B) ERP systems C) Groupware D) CRM software E) Supply chain management systems
D
20) Which of the following refers to a company's organizations and processes for distributing and delivering products to the final customers? A) Supplier's internal supply chain B) External supply chain C) Upstream portion of the supply chain D) Downstream portion of the supply chain E) Onstream portion of the supply chain
E
21) If manufacturers had perfect information, they could implement a: A) hyper-efficient strategy. B) frictionless strategy. C) streamlined strategy. D) bullwhip strategy. E) just-in-time strategy.
D
22) Why isn't overstocking warehouses an effective solution for a problem of low availability? A) It does not speed product time to market. B) It is an inefficient use of raw materials. C) It increases sales costs. D) It increases inventory costs. E) It lowers fill rate.
A
23) Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain? A) Safety stock B) Continuous replenishment C) Just-in-time strategies D) Demand planning E) Perfect information
A
24) A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy. A) just-in-time B) frictionless C) bullwhip D) safety-stock E) streamlined
B
25) A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect. A) network B) bullwhip C) ripple D) whirlpool E) diffraction
D
26) Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems. A) push, pull B) demand, continual C) upstream, downstream D) planning, execution E) maintenance, development
E
27) Which of the following enables a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product? A) Supply chain demand system B) Supply chain delivery system C) Supply chain optimization system D) Supply chain execution system E) Supply chain planning system
E
28) Supply chain planning systems perform all of the following functions except: A) establish inventory levels for raw materials and finished goods. B) identify the transportation mode to use for product delivery. C) determine where to store finished goods. D) determine how much product to manufacture in a given time period. E) track the physical status of goods.
C
29) Which supply chain planning function determines how much product is needed to satisfy all customer demands? A) Distribution management B) Replenishment planning C) Demand planning D) Order planning E) Customer planning
C
3) Enterprise software is built around thousands of predefined business processes that reflect: A) government regulations. B) industry benchmarks. C) best practices. D) cutting edge workflow analyses. E) the firm's culture.
D
30) Which of the following manages the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner? A) Supply chain demand system B) Supply chain delivery system C) Supply chain planning system D) Supply chain execution system E) Supply chain optimization system
C
4) Which of the following is not true about enterprise systems? A) Enterprise systems help firms respond rapidly to customer requests for information or products. B) Enterprise system data have standardized definitions and formats that are accepted by the entire organization. C) Enterprise software is expressly built to allow companies to mimic their unique business practices. D) Enterprise software includes analytical tools to evaluate overall organizational performance. E) Enterprise systems provide firm-wide information to help managers make better decisions.
E
5) You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take? A) Rewrite the software to support the way the company's business processes work. B) Select the business processes you wish to automate. C) Map the company's business processes to the software's business processes. D) Map the software's business processes to the company's business processes. E) Select the functions of the system you wish to use
A
6) Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business? A) Configuration tables B) Web services C) Data dictionaries D) Middleware E) Groupware
C
7) In order to achieve maximum benefit from an enterprise software package, a business should: A) customize the software to match all of its business processes. B) use only the processes in the software that match its own processes. C) change the way it works to match the software's business processes. D) select only the software that best matches its existing business processes. E) retain legacy systems that best work with the software.
E
8) Implementing enterprise software from Oracle enabled Alcoa to achieve all of the following except: A) reduce requisition-to-pay cycle times. B) reduce accounts payable transaction processing. C) centralize financial activities. D) centralize procurement activities. E) obtain lower prices for raw materials..
E
9) Manufacturing and production processes include all of the following except: A) procurement. B) material requirements planning. C) quality control. D) transportation execution. E) product configuration.
