chapter 1

______ skills are particularly important in today's workplace and crucial to your success in an organization.

Writing

E-mail and text messaging are useful for:

-confirming deliveries and sending product alerts. -providing fast client contact and advertising a new product or service. -sending important information in a meeting and providing instant reminders. (ALL OF THE ABOVE)

Verbal barriers include:

-overabstraction, polarization, and inadequate knowledge or vocabulary. -differences in language or interpretation. -ambiguity and inappropriate use of expressions (ALL OF THE ABOVE)

Terms such as few, several, some, and as soon as possible may be considered ________ and too broad.

ambiguous

When faced with an ethical decision, you should ask yourself:

"Does my action comply with company policies and guidelines?"

The flow of information from managers to their employees is called:

downward communication.

Although instant and text messaging are commonly used for business communication today, most companies avoid using social media.

false

Communication is a linear, static process.

false

Upward communication refers to the flow of communication from upper-level employees or managers down to lower-level employees.

false

Examples of environmental noise include:

poor acoustics and extreme temperatures

Communication consists of the communication need, sender, message, audience, and:

response

Understanding one's own emotions and how they affect others, recognizing one's strengths and limitations, and demonstrating self-confidence is an example of:

self-awareness

A word's denotation refers to its literal, dictionary meaning

true

Communication is the process of sending and receiving verbal as well as nonverbal messages.

truth

In a business environment, you need to consider ____ consequences of your communication because anything you write and say may become public if your company is sued or is part of a government investigation.

legal