Chapter 1: Comm 103 Midterm (Study Guide)
what are 5 common communication myths?
1. every1 is a comm. expert 2. comm. will solve any problem 3.comm. can break down 4.comm. is good 5.more comm. is better
how does the interaction model differ from the action model?
1. it recognizes communication is 2 way process 2. feedback & context
channel-rich contexts
Environments that have many communication channels @ once (see expressions, hear tone of voice, feel their touch)
empathy
ability to be "other-oriented" & understand other people's thoughts and feelings; "put yourself in my shoes"
cognitive complexity
ability to consider a variety of explanations & understand a given situation in multiple ways
sending a text to a professor is an example of a
action model (U= source, professor= receiver)
3 types of models
action, interaction and transaction (developed in that order)
when texting your professor, what is noise?
any difficulty your professor experiences in opening or understanding text
unlike relational communication needs, identity needs:
are formed in part by comparing the self to others
metacommunication? what's an example?
communication about communication. peer editing "awkward working"
channel-lean contexts? what's an example?
environments that uses fewer channels. tweeting
true or false: experience with something is the same as expertise
false (many ppl have kids, doesn't make them parenting experts)
model
formal description of a process such as communication
what is the most important predictor of happiness in life
happy marriage
marital happiness is more important than:
income, job status, education, & leisure time
when you submit a report for your job & team of coworkers comment on it, is an example of (U=source, coworkers=receivers)
interaction model
transaction model
maintains both people in a conversation as sources and receivers instead of distinguishing the roles. conversation flows both direction @ same time
mass vs. public communication
mass= info transmitted via electronic or print media public= communication delivered to a large audience
If people treat you as shy then you:
may believe you have those characteristics (self-image)
interpersonal communication
most common form; occurs between 2 people in their ongoing relationship
why is solitary confinement considered such harsh punishment
our mental and physical health suffers (slowly deteriorates) when we are denied opportunity for interaction
what are some characteristics of communication
people give it meaning, relies on multiple channels, passes through perceptual filters, governed by rules, has literal and relational implications, sends messages (intentional and unintentional)
what does the interaction model do? includes what elements
picks up where the action model leaves off. source, message, channel, receiver, noise, encoding and decoding
examples of instrumental needs
raising hand to speak in class or getting a job and earning a promotion (doesn't always contribute to health/relationships/identity/spirituality)
if you think you are shy then you:
see most people as more outgoing than you are
explicit rules
someone has clearly articulated them "don't talk with your mouth full"
small group communication
talk with 3 to 20 people working on a task
relational needs
the essential elements we look for in our relationships with other people (i.e. companionship, affection, ability to relax and escape problems)
Communication
the process by which we use signs, symbols, and behaviors to exchange information and create meaning
a conversation is an example of
transaction model
true or false: communication includes writing
true
true or false: research has shown having an active social life is 1 of the most powerful predictors of one's overall happiness
true
implicit rules
unwritten rules everyone in a social group knows & follows
instrumental needs
when people communicate to meet their practical, everyday needs
public communication
when we speak or write to an audience larger than a small group
symbol
word or representation of an idea