Chapter 1 Concepts
What does HR need to do to allow employees to make their greatest possible contribution to company productivity and competitiveness?
manage both internal & external environmental factors
What term describes the process of exporting jobs from developed to less developed countries?
offshoring
Which of the following terms refers to the practice of having another company provide services?
outsourcing
On the balanced scorecard, measurement of HRM practices is done by assessing productivity, _________ , and process.
people
The goal of a high-________ work system is to create the best fit between an employee's job and the technology that the company uses.
perfomance
The goal of a high-_____________ work system is to create the best fit between an employee's job and the technology that the company uses.
perfomance
The amount of time that the HRM function devotes to Blank______ is decreasing.
performing administrative duties
Which HR function includes interviewing job applicants?
recruitment & selection
What is the term for moving jobs to the United States from overseas?
restoring
refers to giving employees online access to, or apps which provide, HR issues such as training, benefits, compensation, and contracts; enrolling online in programs and services; and completing online attitude surveys.
self-service
Skills such as problem solving, communicating clearly, and establishing positive peer relationships are considered Blank______ skills.
soft
Which of the following statements is true about education and experience for HR professionals?
some HR professionals have master's degrees in business management
Which of the following relates specifically to the HR professional's competencies of technical expertise and practice?
staying abreast of laws pertaining to work & labor & applying them to the company
Companies use attitude or opinion ________ to measure employee engagement.
surveys
Which term refers to a company's ability to meet its needs without sacrificing the ability of future generations to meet their needs?
sustainability
What is the term used for the systematic planned strategic effort to attract, retain, develop, and motivate skilled employees and managers?
talent management
According to a survey conducted by the Society for Human Resource Management, the primary activities for HR professionals involved performing
the HR generalist
Which metric allows managers to assess company performance based on how well stakeholders' needs are met?
the balanced scorecard
Some companies are uncertain if they should allow social networking because
they worry that employees might spend too much work time social's networking
What is the objective of the Six Sigma process?
to fulfill customers' needs in a timely manner
What is the best definition of evidence-based HR?
to use of data to show the positive impact of Hr
What term describes a company-wide effort to continuously improve the ways people, machines, and systems accomplish work?
total quality management
Which HR function includes job orientation, teaching skills, and professional growth?
training & development
Which of the following are part of lean thinking?
training workers how to do new things
Employee teams that work together but are separated by time and geographic distances, among other differences, are known as
virtual teams
Companies are starting to calculate health care premiums for workers based on their participation in Blank______ programs, although the legality of some of these practices is still being discussed.
wellness
What is the practice of using scientific methods to parse data to understand how talent helps to achieve business goals?
workforce analytics
What factors are improved by using the shared service model of HR?
- business costs - timeliness of activities - business relevance
Which of the following are considered HR product lines? (Select all that apply.)
- business partner services - administrative services & transactions - strategic partners
Which actions are part of the HRM dimension of compensating human resources?
- creating pay systems - rewarding employees contributions - providing employees with benefits
Employees in today's economy want which of the following from the company that they work for?
- monetary motivation - an accommodating work schedule
How can social networking be utilized in the workforce? (Select all that apply.)
- to share information - to recruit potential employees - to connect with customers
What is the term for a company system that acquires, stores, manipulates, analyzes, retrieves, and distributes HR information?
a human resource information system (HRIS)
What is the term for technology that simulates human thinking?
artificial intelligence
Which technological advancement involves the autonomous querying of data to identify trends and patterns that influence future searches?
artificial intelligence
What term describes the fundamental principles of right and wrong by which employees and companies interact?
ethics
Which of the following refers to the demonstration that human resources practices have a positive influence on the company's bottom line or key stakeholders?
evidence based hr
How can managers empower knowledge workers?
give them the authority to make decisions
Some companies refer to HRM as "
people practices
Which economic and demographic changes are leading companies to focus more on HR practices?
- aging people going out of the workforce - the creation of new jobs - slow population growth
An HR information system can help the company do which of the following?
- avoid lawsuits - support the HRM - make choices
What must HR practices do in order to implement a successful talent management program?
- be aligned with business needs - support the company's business goals
The HRM function is devoting increasing amounts of time to which of the following?
- being a strategic business partner - being a driver of change within the company - speaking out for employees
What are the most important incentives that companies can offer employees for their contributions to the company?
- benefits - interesting work - pay
Which of the following are true of change in the business world?
- changes refers to the undertaking of a new concept or behavior by a company - changes cannot be avoided in today's fast cycling business atmosphere
In companies that are expanding in global markets, HRM practices specifically need to be aligned with which of the following?
- cultural factors in the other country - management of employees in separate countries
Which of the following are trending legal issues regarding employment that the HRM function should be aware of?
- employment of illegal immigrants - classification of workers as independent contractors or full time employees - the use of arbitration agreements
Professional certification demonstrating a foundational knowledge in human resources is available through which of the following?
- human resource certification institute - society for Human Resources management
Globally, employers are facing a shortage of employees with which of the following skill sets? (Select all that apply.)
- humans skills - STEM skills
Which of the following are considered intangible assets of a company? (
- intellectual capital - social capital - human capital
In which of the following ways has the Internet affected HRM?
- it has saved Hr time spent on records maintenance & other administrative task - it has resulted in an increase in self-service
Which of the following activities are performed by HR generalists?
- labor relation - recruiting - benefit administrative
Creating a positive environment for human resources involves which of the following?
- linking HRM practices to the company's business objectives - designing work that motivates employees
Which of the following are characteristics of virtual teams?
- members rely almost exclusively on technology, such as videoconferencing, to interact with others - members may live in different countries
Which actions are involved in the HRM dimension of assessment and development of human resources?
- preparing employees for future work roles in the company - identifying the work interest & goals of employees - measure employees performance
The HRM dimension of acquiring and preparing human resources deals specifically with which of the following?
- recruiting employees - selecting employees - training employees
Which of the following are factors that influence human resources requirements?
- retirement - promotions - customers needs for new products or services
Which of the following have nontraditional work arrangements?
- temporary workers - independent contractors - on call workers
Which of the following statements are true about employees in a learning organization?
- they are encouraged to identify problems & make decisions - they continually share knowledge - they seek to experiment & improve
Which of the following are signs that employees are engaged?
- they demonstrate passion for their work - they strive to contribute
Why do some companies return jobs to the United States from overseas?
- to avoid disturbances in the channels of distribution - to satisfy consumer preference for products made in the United States - to reduce the costs of shipping
hy do some organizations have other companies provide certain HR functions?
- to avoid lawsuits - to save money - to increase capacity for hiring new employees & supervising current employees
How do companies use the balanced scorecard?
- to determine how well the HRM function is contributing to the company's strategic objectives - to ensure HRM activities are linked with the company's overall strategy
Which HRM practices support a high-performance work system?
- training - staffing -work design
In which of the following ways can human resource management practices increase the value of a company's intangible assets?
- training employees - hiring educated employees - compensating employees appropriately
Core values of total quality management (TQM) include which of the following?
- training employees well - measuring process with feedback based on data - designing processes to meet customer needs
Which statements are true about the Sarbanes-Oxley Act of 2002.
- violators can be punished with fines or imprisonment - it sets rules about company behaviors
Which of the following help create a positive employee experience?
- work that contributes to a larger purpose - flexible work schedules - clear performance goals
The balanced scorecard depicts a company's performance from the perspectives of which of the following?
- workers - shareholders - customers
Which of the following principles are present in ethical organizations?
- workers feel accountable for the company's actions - workers are motivated by the company's vision - all stakeholders are treated fairly
In the United States, 46.5 million job openings are projected to occur by 2026. The majority of these openings will be due to which of the following?
- workers switching careers - workers retiring from the workforce
Which of the following refers to measuring, analyzing, improving, and controlling processes so that they are brought within narrow quality standards?
Six Sigma process
What type of system would a company implement if it wanted employees and technology to work as well as possible together?
a high performance work system
What term is used to describe a way to organize the HR function that includes centers of expertise, service centers, and business partners?
a shared service model
What type of managerial style is needed for a company to take advantage of employees' knowledge?
a style that focuses on empowerment
What term is used to describe causing, adapting, and taking specific actions to support change?
agility
A company is considered agile when it does which of the following?
anticipates & adapts to change
What is the term for information gleaned from a variety of sources that is used to make evidence-based HR decisions?
big data
Which HR product line involves managing employee talent?
business partner services
How do companies measure employee engagement?
by surveying employees
Managing human resources in a company in which employees are members of a union requires knowledge about the _________ bargaining process
collective
Being able to share information effectively with all employees is a behavior that demonstrates that an HR professional has a competency in
communications
The Sarbanes-Oxley Act of 2002 sets strict rules regarding Blank______.
company actions
When a company uses nontraditional employment to address the majority of its service and product demands, it is said to be
competing in the gig economy
What is the term that describes a company's ability to maintain and gain market share in its industry?
competitiveness
As part of the area of assessment and development, HRM addresses
creating a supportive work environment for employees
The degree to which employees are fully involved in their work combined with the strength of their commitment to their jobs and company is called
employee engagement
Which term refers to everything that influences employees' daily lives inside and outside of the workplace?
employee experience
What term describes a statement used to communicate company values, how those values affect employees, and how the employee experience reflects those values?
employee value proposition
Which of the following helps companies retain and attract talent by communicating to employees the kind of workplace experience they can expect?
employee value proposition
Employers choose new workers from the _______ , labor market through recruiting and selection.
external
Which best describes the "triple bottom line"?
generating positive results for people, planet, and profit
Which of the following occupational groups is projected to grow the fastest through 2026?
health care support
All companies have guidelines and policies that govern the behavior and performance of employees. What term is used to describe them?
human resource management
High-performance work systems are shown to contribute to Blank______.
increased productivity & financial performance
What term describes workers employed within a company?
internal labor force
An increasing number of jobs in the professional and service sectors indicates that Blank______ is a valued skill for workers in today's economy.
knowledge
What is the main reason a company sends jobs to other countries?
labor costs
What term is used to describe the concept of doing more with less effort, time, equipment, and space while giving customers what they want?
lean thinking
A company that enables all employees to continually acquire and share knowledge is called a __________ organization.
learning
A company is considered competitive when it
maintains or gains market share