chapter 1 practice quiz

A company with a high level of efficiency and effectiveness is most likely to produce:

a product that customers want at a quality and price they can afford

Craig is a highly effective manager. this implies that he:

chooses appropriate goals

____ is defined as the ability of one organiztion to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors

competitive advantage

the four building blocks of ____ are superior efficiency; quality; speed, flexibility, and innovation; and responsiveness to customers

competitive advantage

the ability to analyze and diagnose a situation and to distinguish between cause and effect is:

conceptual skill

abby, the ceo of little angel photography, reviews the performance of her company over the last quarter to determine whether they are meeting the planned sales and profitability goals. in this instance, which managerial task is she performing?

controlling

in ___, managers evaluate how well the organization is accomplishing its goals.

controlling

which of the following is an element of planning

deciding which goals the organization will pursue and what strategies will achieve those goals

which of the following does planning involve in an organization?

developing strategies for how to achieve high performance

when a manager informs employees about changes taking place in the external and internal environments that will affect them and the organization, she plays the role of a(n) ___, according to mintzberg

disseminator

The measure of the appropriateness of goals selected by management for the organization and the degree to which the organization accomplishes these goals is known as ____.

effectiveness

the measure of how productively an organization uses its resources to achieve a goal is known as ____.

efficiency

___ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities

empowerment

according to Mintzburg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n)____.

entrepreneurs

james, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which employees are expected to follow at work. According to mintzberg he is performing the role of a _____.

figurehead

middle managers are responsible for:

finding the best way to use resources to achieve organizational goals

supervisors are also referred to as ____.

first line managers

the general ability to understand, alter, lead, and control the behavior of other workers is a ___ skill.

human

the process of creating new products that customers want is called

innovation

_____ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals.

leading

_____ is the managerial task that involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so their activities and efforts are in harmony.

leading

which of the following managerial tasks does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?

leading

which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part each of them plays in achieving organizational goals?

leading

according to Mintzberg's typology, a manager who evaluates the performance of other managers in different tasks and takes corrective action to improve their performance is a ____?

monitor

according to mintzburg typology, a manager who establishes agreements with other organizations about pooling company resources while working on joint projects is a(n)____.

negotiator

A(n)____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

organization

_____ is a measure of how efficiently managers use available resources to satisfy customers and achieve organizational goals.

organizational performance

in which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all whom strive to achieve organizational goals?

organizing

involves contracting with another company, usually in a low-cost country abroad to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing or customer service

outsourcing

in which of the following managerial tasks do managers select appropriate goals for the organization?

planning

due to declining global sales, make own ventures inc announced that it would lay off 12% of its existing workforce over the next few months. this is an example of:

restructuring

owing to financial problems in the organization, the top management of an investment bank decided to reduce the munger of middle managers by 10 percent. this is an example of:

restructuring

a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities is known as a:

self-managed team

controlling is the managerial task that involves :

taking any corrective actions needed to maintain or improve performance

bob was recently promoted to the position of manager of the engineering division in this company because of his knowledge and his ability to perform all the functions required in his field. in this instance, bob was promoted because of his ____ skill.

technical

the outcome of the control process is:

the ability to measure performance accurately and regulate organizational efficiency and effectiveness

core competency is:

the specific set of departmental skills, knowledge, and experience that allows one organization to out perform another

which if the following is a characteristic of first-line managers?

they are responsible for daily supervision of the non managerial employees

which of the following is true of top managers

they have cross-departmental responsibilitiy

____is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper

turnaround management