Chapter 10 - Information Systems End of Chapter Quiz *RA
_______-level information flow is primarily vertical.
Supervisory
_______ consists of programs designed to work behind the scenes to handle detailed operating procedures.
System software
_______ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.
Videoconferencing
The _______ department tracks all sales, payments, and transfers of funds.
accounting
Money collected from or owed by customers is called _______.
accounts receivable
This lists the assets, liabilities, and the equity of an organization.
balance sheet
A transaction processing system is also referred to as a _______.
data processing system
Common names for computer-based information systems are transaction processing, management information, _______, and executive support systems.
decision support
Which system presents information in a highly summarized form?
executive support system (ESS)
Some of these systems have the ability to retrieve information from databases outside the company, such as business-news services.
executive support systems (ESS)
Which system is a type of artificial intelligence that uses a database, containing facts and rules, to provide assistance to users?
expert system
Basic activities in every accounting department, including sales order processing, accounts receivable, inventory and purchasing, accounts payable, and payroll, are recorded in the _______.
general ledger
The _______ keeps records of the number of each kind of part or finished good in the warehouse.
inventory control system
Which of the following refers to a system that summarizes detailed data from the transaction processing systems in standard reports for middle-level managers?
management information system (MIS)
This level of management is involved with tactical planning and implementing the long-term goals within an organization.
middle management
Creating finished goods and services using raw materials and personnel pertains to which of the following functions?
production
Project resources can be scheduled, planned, and controlled using _______.
project managers
The _______ activity records the customer requests for products or services.
sales order processing
When an order comes in, the _______ activity alerts the warehouse to ship a product.
sales order processing
This decision model helps middle-level managers control the work of the organization, such as financial planning and sales promotion planning.
tactical model
This level of management is concerned with long-range planning and uses information that will help them plan the future growth and direction of the organization.
top management
TPS stands for _______.
transaction processing system
An MIS requires a(n) _______ management system to integrate data from different departments.
database
_______ systems are also known as knowledge-based systems.
Expert
_______ workers use OAS systems and are involved with the creation of information in their areas of expertise.
Knowledge
