Chapter 10 - Information Systems End of Chapter Quiz *RA

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_______-level information flow is primarily vertical.

Supervisory

_______ consists of programs designed to work behind the scenes to handle detailed operating procedures.

System software

_______ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.

Videoconferencing

The _______ department tracks all sales, payments, and transfers of funds.

accounting

Money collected from or owed by customers is called _______.

accounts receivable

This lists the assets, liabilities, and the equity of an organization.

balance sheet

A transaction processing system is also referred to as a _______.

data processing system

Common names for computer-based information systems are transaction processing, management information, _______, and executive support systems.

decision support

Which system presents information in a highly summarized form?

executive support system (ESS)

Some of these systems have the ability to retrieve information from databases outside the company, such as business-news services.

executive support systems (ESS)

Which system is a type of artificial intelligence that uses a database, containing facts and rules, to provide assistance to users?

expert system

Basic activities in every accounting department, including sales order processing, accounts receivable, inventory and purchasing, accounts payable, and payroll, are recorded in the _______.

general ledger

The _______ keeps records of the number of each kind of part or finished good in the warehouse.

inventory control system

Which of the following refers to a system that summarizes detailed data from the transaction processing systems in standard reports for middle-level managers?

management information system (MIS)

This level of management is involved with tactical planning and implementing the long-term goals within an organization.

middle management

Creating finished goods and services using raw materials and personnel pertains to which of the following functions?

production

Project resources can be scheduled, planned, and controlled using _______.

project managers

The _______ activity records the customer requests for products or services.

sales order processing

When an order comes in, the _______ activity alerts the warehouse to ship a product.

sales order processing

This decision model helps middle-level managers control the work of the organization, such as financial planning and sales promotion planning.

tactical model

This level of management is concerned with long-range planning and uses information that will help them plan the future growth and direction of the organization.

top management

TPS stands for _______.

transaction processing system

An MIS requires a(n) _______ management system to integrate data from different departments.

database

_______ systems are also known as knowledge-based systems.

Expert

_______ workers use OAS systems and are involved with the creation of information in their areas of expertise.

Knowledge


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