Chapter 12: Management and Leadership
Brainstorming
Coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas
Leading
Creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives
external customers
Dealers who buy products to sell to others, and utlimate customers (or end users), who buy products for their own personal use
free-rein leadership
Leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives
PMI
Listing all the pulses for a solution in one column, all the minuses in another, and the implications in a third column
Human relations skills
Skills that involve communication and motivation; they enable managers to work through and with people
Objectives
Specific, short-term statements detailing how to achieve the organization's goals
Goals
The broad, long-term accomplishments an organization wishes to attain
supervisory management
managers who are directly responsible for supervising workers and evaluating their daily performance
conceptual skills
skills that involve the ability to picture the organization as a whole and the relationships among its various parts
problem solving
the process of solving everyday problems that occur. It i less formal than decision making and usually calls for quicker action
Planning
A management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives
Organizing
A management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization's goals and objectives
SWOT analysis
A planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats
Vision
An encompassing explanation of why the organization exists and where it's trying to head
Mission statement
An outline of the fundamental purposes of an organization
top management
The highest level of management, consisting of the president and other key company executives who develop strategic plans
middle management
The level o management that includes general managers. division managers, and branch and plant managers who are responsible for tactical planing and controlling
transparency
The presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders
Strategic planning
The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.
tactical planning
The process of developing detailed, short term statements about what is to be done, who is to do it, an dhow it is to be done
contingency planning
The process of preparing alternative courses of action that may be used if the primary plans don't achieve the organization's objectives
operational planning
The process of setting work standards and schedules necessary to implement the company's tactical objectives
Management
The process used to accomplish organizational goals through planning, leading, and controlling people and other organizational resources
staffing
a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives
decision making
choosing among two or more alternatives
knowledge management
finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm
enabling
giving workers the education and tools they need to make decisions
internal customers
individuals and units within the firm that recieve services from ohter individuals or units
autocratic leadership
leadership style that consists of managers and employees working together to make decisions
participative (democratic) leadership
leadership style that consists of managers and employees working together to make decisions
technical skills
skills that involve the ability to perform tasks in a specific discipline or department
