Chapter 12 notes
Steps in the innovation process
1. Development 2. Application 3. Launch 4. Growth 5. Maturity 6. Decline
why do organizations fail to innovate?
1. lack of resources 2. failure to recognize opportunities 3. resistance to change
ways to overcome resistance
1. participation (most effective) 2. education and communication 3. facilitation 4. force-field analysis
ways to promote innovation
1. reward system 2. organization's culture 3. resistance to change
resistance to change comes from
1. uncertainty 2. threatened self-interests 3. different perceptions 4. Feelings of loss
what are the steps of the lewin model?
1. unfreezing 2. change itself 3. refreezing
what stage in the innovation process is considered the niche stage?
4. Growth
at what stage in the innovation process do prices start to be determined by the market
5. Maturity
at what stage in the innovation process can you find products at discount stores?
6. decline
large scale information system for integrating and synchronizing the many activities in the extended enterprise
Enterprise Resource planning
design of organization
Techno structural activities
What was one of the first change models?
The lewin model
period of high economic performance from an organization because demand is greater than supply
application growth
the stage at which an organization introduces new products or services to the market place
application launch
Drone delivery is an example of what kind of change?
both technical and managerial innovation
a radical redesign of all aspects of a business to achieve major gains in cost, service, or time
business process change
non evaluative feedback
coaching/counseling
approach takes a system view and delineates a series of specific steps that often lead to successful change
comprehensive approach
steps in the innovation process
developing applying launching growing managing
questionnaires/open surveys
diagnostic activities
classroom training
education
How does google increase innovation?
give inventor % of profits for a lifetime
making coke bottles smaller but charging the same price is an example of what kind of change?
incremental
new procedures or processes that modify existing ones
incremental innovations
the managed effort of an organization to develop new products or services or new uses for existing products or services
innovation
is the stage in which an organization takes a developed idea and uses it in the design, manufacturing, or delivery of new products, services, or processes
innovation application
stage during which demand for an innovation decreases and substitutive innovations are developed and applied
innovation decline
involves the evaluation modification, and improvement of creative ideas
innovation development
stage at which most organizations have access to an innovation and are applying it in approximately the same way
innovation maturity
improving group relationship
intergroup activities
develop new business in the context of a large organization
intrapreneurship
to prepare for change organizations need
invention, innovation, and improvisation
the person who actually conceives of and develops the new idea
inventor
employees personal goals
life and career planning
Change in technology used to make bottles is an example of what kind of change?
managerial innovation
changes in the management process by which products and services are conceived, built, and delivered to customers, do not necessarily affect physical appearance
managerial innovations
change that is designed and implemented in an orderly and timely fashion in anticipation of future events
planned change
mechanics of planning and goals setting
planning and goal setting
improve current process
process consultation
change in distribution is and example of what kind of change?
process innovation
changes in the way products or services are manufactured, created, or distributed
process innovation
what are the two most important types of technical innovation
product and process
middle manager who learns about the project and becomes committed to it
product champion
change in the physical characteristics of coke is an example of what kind of change?
product innovation
changes to the physical characteristics or performance of existing products or services or the creation of brand-new products/services
product innovation
creation of diet coke is an example of what kind of change?
radical change
new products, services, or technology developed by an organization that completely replaces the existing products, services, or technology in that industry
radical innovation
is a piecemeal response to circumstances as they develop **potential for poorly conceived/executed change
reactive change
top-level manager who approves of and supports a project
sponsor
employee questionaire
survey feedback
enhance effectiveness and satisfaction of employee relationships
team building
change in the shape of a coke both is an example of what kind of change?
technical innovation
changes in the physical appearance or performance of a product or service, or the physical process through which a product or service is manufactured
technical innovations
why do organizations need change?
they are loosing ROI and Market share
substantial conflicts
third-party peacemaking
Main reason why people resist change
uncertainty
