Chapter 16 and 36
Which of the following is an open ended question?
"Can you tell me more about your symptoms?"
Generally speaking, a new patient visit should be scheduled in the appointment book or electronic schedule for how long?
30 to 45 minutes
Which type of patient is least likely victim of abuse?
A 48-year-old male
Double-booking system
A system of scheduling in which two or more patients are booked for the same appointment slot, with the assumption that both patients will be seen by the doctor within the scheduled period.
Having a well managed what, is the key element of an efficient patient flow
Appointment book
" you seem to be having trouble taking your medication, don't you agree?" Is an example of
Asking leading question
In open-hours scheduling, patients arrive
At their own convenience
What does a medical assistant do in the appointment book if the doctor has surgery at 9:00 am and it will last about an hour?
Block off 2 hours in the appointment book
Being able to access an appointment schedule from multiple areas in the office is an advantage of what Scheduling
Computerized system
In a paper scheduling format, how is it indicated that a time slot is unavailable?
Drawing X through unavailable slots
To schedule an appointment, what are three major pieces of information needed from the patient?
Full name, phone number, and purpose of the visit
Which of the following is an accepted abbreviation?
HA
Because medical appointment book are legal documents, the schedule should be written in _________
Ink
Having a properly maintained appointment book shows respect for everyone's time and creates an efficient _________ flow
Patient
Which of the following is a primary symptom of physical abuse
Patient has bruises shaped in unusual patterns
In the PQRST interview technique the "P" stands for?
Provoke
Ask me a patient if his pain moves from one location to another is an example of which part of the PQRST interview technique?
R
What should you do if during your interview with the child you develop a suspicion of physical and psychological abuse
Report your suspicion to the physician
Matrix
The basic format of an appointment book, established by blocking off times on the schedule during which the doctor is able to see patients. Also, the material between the elks of connective tissue.
Why is it important to observe a child's nonverbal behavior an interview
The child may be a victim of abuse or neglect
How can the medical assistant document exactly with the patient said?
The making place quotation marks around the patients words
What is the sign of substance abuse in adolescent
The patient has pinpoint pupils
When caring for patient with a hearing impairment, which guideline should the medical assistant observed with regard to the patient's Bo of Rights
The patient should receive every consideration of his or her privacy
In order to schedule appointments efficiently, you must have a guideline of how much what visits are expected to take
Time
Which of the following is the most effective question to use during a patient interview?
What do you think is going on here?
Itinerary
a detailed travel plan listing dates and times for specific transportation arrangements and events, the location of meetings and lodgings, and phone numbers
walk-in
a patient that arrives without an appointment
No-show
a patient who does not call to cancel and does not come to an appointment
Minutes
a report of what happened and what was discussed and decided at a meeting
Modified-wave scheduling
a scheduling system similar to the wave system, with patients arriving at planned intervals during the hour, allowing time to catch up before the next hour begins
locum tenens
a substitute physician hired to see patients while the regular physician is away from the office
Double-booking system
a system of scheduling in which 2 or more patients are booked for the same appointment slot, with assumption that both patients will be seen by the doctor within the scheduled period.
Open-hours scheduling
a system of scheduling in which patients arrive at the doctor's office at their convenience and are seen on a first come, first serve basis
Wave scheduling
a system of scheduling in which the number of patients seen each hour is determined by dividing the hour by the length of the average visit and then giving that number of patients appointments
Time-specified scheduling
a system of scheduling where patients arrive at regular, specified intervals, ensuring the practice a steady treat of patients throughout the day.
BP
blood pressure check
Advance scheduling
booking an appointment weeks or months in advance
can/cx
cancellation
CP
chest pain
c/o
complains of
CDE or CPE
complete diagnostic exam/ complete physical exam
cons
consultation
ECG/EKG
electrocardiogram
FBS
fasting blood sugar
F/U, f/u or F/U
follow up
Which of the following is considered a subjective data
headache
I&D
incision and drainage
inj
injection
lab
laboratory studies
Underbooking
leaving large, unused gaps in the doctor's schedule; this approach does not make the best use of the doctor's time
Which of the following is the best abbreviation for cubic centimeter
mL
NP
new patient
NS
no-show patient
Which scheduling feature allows patients to schedule themselves or request an appointment on the Internet?
online scheduling
Which scheduling feature allows patients to schedule themselves or request an appointment on the internet?
online scheduling
Pap
pap smear
pt
patient
P&P
pelvic exam and pap smear
PT
physical therapy
Rx
prescription
RBS
random blood sugar
Which of the following items represents objective data?
rash
re
recheck
ref
referral
RS
reschedule
Overbooking
scheduling appointments for more patients than can be reasonably seen in the time allowed
Sig
sigmoidoscopy
The intentional use of medication or other substance in a way that is not medically approved is known as
substance abuse
Cluster scheduling
the scheduling of similar appointments together at a certain time of day or week