Chapter 16 and 36

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Which of the following is an open ended question?

"Can you tell me more about your symptoms?"

Generally speaking, a new patient visit should be scheduled in the appointment book or electronic schedule for how long?

30 to 45 minutes

Which type of patient is least likely victim of abuse?

A 48-year-old male

Double-booking system

A system of scheduling in which two or more patients are booked for the same appointment slot, with the assumption that both patients will be seen by the doctor within the scheduled period.

Having a well managed what, is the key element of an efficient patient flow

Appointment book

" you seem to be having trouble taking your medication, don't you agree?" Is an example of

Asking leading question

In open-hours scheduling, patients arrive

At their own convenience

What does a medical assistant do in the appointment book if the doctor has surgery at 9:00 am and it will last about an hour?

Block off 2 hours in the appointment book

Being able to access an appointment schedule from multiple areas in the office is an advantage of what Scheduling

Computerized system

In a paper scheduling format, how is it indicated that a time slot is unavailable?

Drawing X through unavailable slots

To schedule an appointment, what are three major pieces of information needed from the patient?

Full name, phone number, and purpose of the visit

Which of the following is an accepted abbreviation?

HA

Because medical appointment book are legal documents, the schedule should be written in _________

Ink

Having a properly maintained appointment book shows respect for everyone's time and creates an efficient _________ flow

Patient

Which of the following is a primary symptom of physical abuse

Patient has bruises shaped in unusual patterns

In the PQRST interview technique the "P" stands for?

Provoke

Ask me a patient if his pain moves from one location to another is an example of which part of the PQRST interview technique?

R

What should you do if during your interview with the child you develop a suspicion of physical and psychological abuse

Report your suspicion to the physician

Matrix

The basic format of an appointment book, established by blocking off times on the schedule during which the doctor is able to see patients. Also, the material between the elks of connective tissue.

Why is it important to observe a child's nonverbal behavior an interview

The child may be a victim of abuse or neglect

How can the medical assistant document exactly with the patient said?

The making place quotation marks around the patients words

What is the sign of substance abuse in adolescent

The patient has pinpoint pupils

When caring for patient with a hearing impairment, which guideline should the medical assistant observed with regard to the patient's Bo of Rights

The patient should receive every consideration of his or her privacy

In order to schedule appointments efficiently, you must have a guideline of how much what visits are expected to take

Time

Which of the following is the most effective question to use during a patient interview?

What do you think is going on here?

Itinerary

a detailed travel plan listing dates and times for specific transportation arrangements and events, the location of meetings and lodgings, and phone numbers

walk-in

a patient that arrives without an appointment

No-show

a patient who does not call to cancel and does not come to an appointment

Minutes

a report of what happened and what was discussed and decided at a meeting

Modified-wave scheduling

a scheduling system similar to the wave system, with patients arriving at planned intervals during the hour, allowing time to catch up before the next hour begins

locum tenens

a substitute physician hired to see patients while the regular physician is away from the office

Double-booking system

a system of scheduling in which 2 or more patients are booked for the same appointment slot, with assumption that both patients will be seen by the doctor within the scheduled period.

Open-hours scheduling

a system of scheduling in which patients arrive at the doctor's office at their convenience and are seen on a first come, first serve basis

Wave scheduling

a system of scheduling in which the number of patients seen each hour is determined by dividing the hour by the length of the average visit and then giving that number of patients appointments

Time-specified scheduling

a system of scheduling where patients arrive at regular, specified intervals, ensuring the practice a steady treat of patients throughout the day.

BP

blood pressure check

Advance scheduling

booking an appointment weeks or months in advance

can/cx

cancellation

CP

chest pain

c/o

complains of

CDE or CPE

complete diagnostic exam/ complete physical exam

cons

consultation

ECG/EKG

electrocardiogram

FBS

fasting blood sugar

F/U, f/u or F/U

follow up

Which of the following is considered a subjective data

headache

I&D

incision and drainage

inj

injection

lab

laboratory studies

Underbooking

leaving large, unused gaps in the doctor's schedule; this approach does not make the best use of the doctor's time

Which of the following is the best abbreviation for cubic centimeter

mL

NP

new patient

NS

no-show patient

Which scheduling feature allows patients to schedule themselves or request an appointment on the Internet?

online scheduling

Which scheduling feature allows patients to schedule themselves or request an appointment on the internet?

online scheduling

Pap

pap smear

pt

patient

P&P

pelvic exam and pap smear

PT

physical therapy

Rx

prescription

RBS

random blood sugar

Which of the following items represents objective data?

rash

re

recheck

ref

referral

RS

reschedule

Overbooking

scheduling appointments for more patients than can be reasonably seen in the time allowed

Sig

sigmoidoscopy

The intentional use of medication or other substance in a way that is not medically approved is known as

substance abuse

Cluster scheduling

the scheduling of similar appointments together at a certain time of day or week


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