Chapter 2

data

recorded facts or figures

data flows (dashed lines)

represent the movement of data from one activity to another

business process modeling notation (BPMN)

International standard for creating business process diagrams

Summary of Business Process

Network of activities. Each activity is performed by a role. Roles are taken by people, groups, departments, organizations, and sometimes information systems. Repositories are collections of data. Data flows between activities; when one activity follows directly after another, the flow is shown with a sequence flow. Complex activities are represented by a separate subprocess diagram and denoted by a boxed plus sign in the activity.

effective business process

Two parts: effectiveness and efficiency. one that enables the organization to accomplish its strategy

repository

a collection of data that is stored within the business process

swimlane format

a graphical arrangement in which all of the activities for a given role are shown in a single vertical lane

actor

a person, group, department, organization, or information system

role

a subset of the activities in a business process that is performed by an actor

data characteristics

accurate, timely, relevant, just barely sufficient, worth its cost

efficiency

is the ratio of benefits to costs

information

knowledge derived from data

business process

network of activities for accomplishing a business function

activities

specific tasks that need to be accomplished as part of the process

sequence flows (solid lines)

the next action performed