Chapter 2

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

Which of the following systems would a firm use to manage relationships with its customers?

CRM

All of the following job categories are expected to have above-average growth except:

Computer programmers

Which of the following systems is used to focus on non-routine business problems that are unique and rapidly changing?

DSS

The four major types of enterprise applications are:

ERP, SCM, CRM, and KMS.

Which of the following systems would you use to determine which trends in your supplier's industry could affect your firm the most during the next five years?

ESS

Which of the following is a firm's CPO responsible for?

Ensuring that the company complies with existing data privacy laws

Which of the following systems is designed to automate business processes across the firm, spanning functional areas and organizational levels?

Enterprise applications

Which of the following could be used to enable different firms to work collaboratively on a product?

Extranet

You manage the IT department for a firm that manages regional farmer's markets. You need to set up an inexpensive system that allows local vendors to see real-time statistics about which of the firm's markets have vendor openings on which days. Which of the following systems would most efficiently provide a solution?

Extranet

You have been hired by BizCom to help it improve its business processes and financial performance. BizCom is a business communications consulting firm that services many clients in different industries throughout the United States. BizCom provides customized written recommendations about how to best use a client's existing resources to improve the client's internal communications. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. Which of the following would you recommend that BizCom install?

Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with its clients, and minimize the amount of paperwork needed

A system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions is an example of which of the following?

MIS

Which of the following systems would an organization use to compare total annual sales for a specific product to a planned target?

MIS

Producing a bill of materials is a business process in which of the following functional areas?

Manufacturing and production

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

Remote/colocated

All of the following are videoconferencing tools except:

Salesforce Chatter

Which of the following systems integrates supplier, manufacturer, distributor, and customer logistics processes?

Supply chain management system

A(n) ________ is typically a major source of data for other systems.

TPS

Which of the following statements about a TPS is not true?

TPS typically supply data to a firm's ESS

Which of the following can typically access a firm's intranet?

The firm's employees

Crowdsourcing is an example of a social business application.

True

Google Drive is an example of a cloud collaboration service.

True

IT governance refers to the overall decision-making that guides the IT strategy of a firm.

True

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.

True

The information systems department suggests new business strategies and new information-based products and services.

True

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

An ESS supports which of the following?

long-range planning activities of senior management

All of the following are examples of business intelligence systems except a system that:

tracks the flows of materials in a factory

E-government is intended to do all of the following except:

transform a business firm's relationships with its customers.

A business process must be tied to just one specific functional area.

False

Managers rely on TPS for nonroutine decision making.

False

Most TPS use sophisticated mathematical models or statistical techniques.

False

Operational managers use ESS primarily to solve specific problems.

False

You would use a TPS to help determine if your business should introduce a new product line.

False

Which of the following is a question that might be answered by an MIS system?

How do actual sales for each quarter compare to projected sales?