Chapter 22 Questions

The 85/15 rule proposes that:

85 percent of problems encountered are the result of faulty systems rather than unproductive employees

Wiki

A collaborative website that can be edited by anyone that can access it.

Groupthink

A situation in which group members seek unanimous agreement despite their individual doubts

Staff authority refers to _____.

Advising and making recommendations

Unity of command refers to ______.

Each employee reporting directly to only one manager

Research on emotional intelligence shows that ______.

Emotional intelligence is related to overall performance

Which of the following statements best describes a scalar chain?

Everyone is included in the organizational chart.

True or false: Among adopter segments, the group that is most involved with early experimentation, taking risks, and innovating is the early majority.

False : Innovators

Which of the following is most accurate regarding systems thinking?

It helps identify feedback loops that might show unintended consequences of a decision

m-learning

Mobile learning. Use of mobile devices to teach and learn.

In a management sense, controlling means _____.

Monitoring Performance

All of the following are among the traditional four managerial functions, except _____. a. Directing/leading b. Controlling c. Negotiating d. Planning

Negotiating

job sharing

To share the responsibilities and duties of a single full time job with one or more other employees.

Scalar Chain

a chain of authority extends from the top to the bottom of the organization and should include every employee

job rotation

a job enrichment strategy that involves moving employees from one job to another

All of the following are conditions that can promote groupthink except _____. a. High cohesion b. High interaction with outside groups c. Pressure to perform d. Few organizational controls

b. High interaction with outside groups

Each of the following roles is important for an innovation to be successfully implemented within an organization except a __________:

c. Project manager

Coaching

communicating with someone for the direct purpose of improving the person's on-the-job performance or behavior

The statement defining what business the organization is in is called

d. Mission

referent power

power that comes from subordinates' and coworkers' respect, admiration, and loyalty

staff authority

the right to advise, but not command, others who are not subordinates in the chain of command