Chapter 5 - Practice Quiz

LinkedIn is an example of a social online community geared toward a ______________ audience.

Professional

Effective blog entries use informal language and active verbs.

True

Memos are used to convey procedures, official instructions, and reports.

True

One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.

crowdsourcing

Which of the following is not a guide word used in e-mail messages and memos?

RESPONSE:

Instant messaging and text messaging are advantageous for all of the following reasons except

guaranteed privacy

Most e-mail messages and memos

have nonsensitive topics and begin directly.

The biggest advantage of business blogs is that they

have the potential to reach a vast, far-flung audience.

Because Maya knows that the most important part of an e-mail message is the subject line, she should ________________.

adjust the subject line if the topic changes after repeated replies

All of the following statements about social networking are accurate except

only teenagers use social networking sites to communicate with others.

The final element of an e-mail message should be

your name and full contact information

Which of the following is an important etiquette consideration for sending text messages?

All of these are important etiquette considerations for text messaging.

Companies use blogs for all of the following reasons except

conducting job interviews.

What is the current advice on the use of a greeting on business e-mail?

Begin with a greeting to provide a visual cue and to show friendliness.

Which of the following is an effective strategy for controlling your e-mail inbox?

Check your e-mail at set times during the day

Which of the following situations is most appropriate for sending an e-mail message?

Chris must send the monthly sales data to his department.

Eyasu must create a corporate blog. Which of the following should he use in his blog? Group of answer choices

Eyasu should use all these techniques in his blog.

All companies in today's workplace allow employees to text or instant message on the job. Group of answer choices

False

Although blogs have proven to be an effective tool for some individuals, businesses are reluctant to use them because they are limited in the audiences that they reach.

False

Although wikis have become popular among some users, major companies have yet to embrace them in the business world.

False

Businesses that have used wikis have found that work flow has diminished.

False

Most e-mails should be organized using the indirect organizational strategy.

False

One benefit of using text or instant messaging on the job is that these messages cannot be used as evidence in lawsuits.

False

Privacy settings on social networking sites prevent others from accessing your personal information.

False

Social media messages have replaced e-mail messages within organizations and to external audiences.

False

Twitter is the most popular social media network in America, used by nearly 80 percent of adults.

False

When texting or instant messaging on the job, don't worry about your grammar and spelling because your goal is to send quick, short messages.

False

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

Identify herself when texting a new contact.

Which of the following is the best tip for replying to e-mail messages?

If you can't reply immediately, acknowledge receipt of the message and tell the sender when you'll be able to reply.

Which of the following is not an effective subject line?

Important! Please Read Now

____________________ messaging enables you to use the Internet or an internal corporate communication platform to communicate in real time with others by exchanging brief text-based messages.

Instant

Which statement about the use of e-mail in today's workplace is most accurate?

Most messages in today's workplace are sent by e-mail

Which of the following is the most appropriate closing for an e-mail message or memo?

Please submit your report by August 1 so that the information can be presented at the seminar.

Yer's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages.

Guide words in an e-mail message or memo include To, From, Date, and ___________________.

Subject

TED Talks are a popular example of podcasts. TED refers to

Technology, Education, and Design.

An effective blogging strategy is to post compelling comments on other bloggers' posts.

True

Blogs can be useful to a company for crisis communication.

True

Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.

True

Memos should be organized directly by conveying the main idea first.

True

One advantage of podcasts is that they can replace costlier forms of communication technologies such as teleconferences.

True

Podcasting has experienced large growth and has spread among various user groups online.

True

Social media is more widely used for marketing than for daily job tasks.

True

Some advantages of texting and instant messaging include immediacy and cost.

True

You must be wary of the many risks in the cyber world, which include not only appearing in inappropriate photographs but also making "friends" online.

True

____________ marketing is a term that depicts the rapid spread of online messages, much like infectious diseases that pass from person to person.

Viral

A ____________ is a website with journal entries on any imaginable topic usually written by one person.

blog

An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a

closing thought

Businesses have embraced podcasts for audio and video messages because podcasts

do not require a live presence, yet offer a friendly human face.

One advantage of a wiki is that it

eliminates the problem of document version confusion.

Similar to the internet, an internal corporate communication platform is called a(n) _________________.

intranet

A wiki

is a Web-based tool that uses collaborative software to allow multiple users to create, access, and modify documents.

Blogs are most similar to

journal entries

Sam wants to ensure that the tone of his informational e-mail matches his intent. He should

read the message aloud to himself

Text messaging requires a SMS, which stands for

short message service

The use of ALL-CAPS for phrasing in an e-mail message is often read as

shouting

All of the following are reasons memos are used to send internal messages except

speed

All of the following are reasons businesses use social networking except

to avoid legal challenges and issues

All of the following are reasons businesses use wikis except ________________.

to improve the brand image of the company

Although the term podcasting has caught on, a more accurate term when it applies to video content is

vcasting

Teams or departments use ____________________ to collect and disseminate information to large audiences creating a database for knowledge management.

wikis