Chapter 6 Student and work Ethics

Signal of bad attitude

- "That's not my resident(patient) - "I can't. I'm too busy" - "I didn't do it" - "I don't feel like it" - "It's not my fault" - "Don't blame me" - "It's not my turn. I did it yesterday".....

Examples of courtesies

- Address others by Miss, Mrs, Ms., Mr. or Doctor. - Say please - say thank you - Apologize

Safety practices

- Admit when you are wrong or make mistakes. Do not blame others. Do not make excuses for your actions. Lear what you did wrong and why. Always try to learn from your mistakes. - Handle the person's property carefully and prevent damage.

Examples of courtesies

- Be thoughtful - wish best for people - Hold doors and elevators open for others - Let patients, residents, families, and visitors enter elevators

Qualities and Traits for good work ethics

- Being Caring: Have concern for the person. Help make the person's life happier, easier, or less painful. - Being Dependable: Report to work on time and when scheduled. Perform delegated tasks. Keep obligations and promises.

Qualities and Traits for good work ethics

- Being Considerate: Respect the person's physical and emotional feelings. Be gentle and kind toward patients, residents, families, and co-workers. - Being Cheerful: Greet and Talk to people in a pleasant manner. Do not moody, bad tempered or unhappy while at work.

Qualities and Traits for good work ethics

- Being cooperative: Willing help and work with others. Also take the "extra step" during busy and stressful times. - Having Enthusiasm: Be eager, interested, and exacted about your work. Your work is important.

Qualities and Traits for good work ethics

- Being courteous: Be polite, courteous to patients, residents, families, visitors, and co-workers. - Being conscientious: Be careful, alert, and exact in following instructions. Give thorough care.Do not loose or damage the person's property.

Qualities and Traits for good work ethics

- Being respectful: Patients and residents have rights, values, beliefs and feelings. They may differ from yours. Do not judge or condemn the person. Treat the person with respect and dignity at all times. The person has the right to respectful treatment. Also show respect for the health and nursing teams.

Qualities and Traits for good work ethics

- Being self-aware: Know your feelings, strengths, and weaknesses. You need to understand yourself before you can understand patients and residents. - Having patience: Tolerate problems and delays without getting upset, annoyed, or angry. Stay calm. Do not hurry or rush the person or co-worker.

CNA Health

- Body Mechanics: You will bend, carry heavy objects, and move and turn persons. These tasks place stress and strain in your body. Use your muscle correctly. - Exercise: Promotes muscle tone, circulation, and weight loss. Walking, running, swimming, and hiking are good forms or exercise. Feels better mentally and physically.

Preparing for school or work

- Complete and turn in assignments on time. - Pay attention and follow directions. - Stay for the entire class or clinical experience.

Personal Metters

- Control your emotions. If you need to cry or express anger, do so in private. Get yourself together quickly and return to your work. - Do not borrow money from or lend it to co-workers or fellow students. This includes meal money and bus or train fares. Borrowing and lending can lead to problems with co-workers and students.

Planning your work

- Discuss priorities with the nurse - know the routine of your shift and nursing unit - follow unit policies for shift reports - List tasks that are on a schedule. Example, some persons are turned or offered the bedpan every 2 hours - Judge how much time you need for each person and task

Personal Metters

- Do not sell things or engage in fund-raising. For example, do not sell your child's candy or raffle tickets to co-workers or other students. - Turn off personal pagers and wireless phones - Do not send or check e-mail or text messages.

Personal Metters

- Do not use agencies computers, printers, fax machines, copies, or other equipment for your personal use. - Do not take the agency's supplies (pens, paper, and others) for your personal use. - Do not discuss personal problems.

Setting Priorities

- Do not waste time. Stay focused on your work. - Leave a clean work area. Make sure rooms are neat and orderly. Also clean utility areas. - Be a self-starter. Have initiative. Ask others if they need help. Follow unit routines, stock supply areas, and clean utility rooms. Stay busy.

CNA Health

- Drugs: Some drugs affect thinking, feeling, behavior, and function. Working under the influence of drugs affects the person's safety and yours. Take only those drugs ordered by your doctor as prescribe it. - Alcohol: This is a drug that depresses the brain. It affects thinking, balance, coordination, and alertness. never go to work under the influence of alcohol. It can affects the person's safety and yours.

How to deal with stress.

- Exercise regularly. Exercise has physical and mental benefits, cardiovascular health, weight control, tension release, emotional well-being and relaxation. - Get enough rest and sleep - Eat healthy - Plan personal and quiet time for you.

Resign from a job

- Give a writing letter - Write a resignation letter - Complete a form in the human resources office. - a 2- week notice is a good practice.

Setting Priorities

- Give the time when you will need help and for how long. - Schedule equipment or rooms for the person's use. The shower room is an examle - Review delegated tasks. Gather needed supplies ahead of time.

CNA Health

- Have a balance diet. To loose weight have fewer calories than your energy needs. Avoid foods high in fat, oil, sugar. - Sleep and rest: Get 7 to 8 hours of sleep daily. Fatigue, lack of energy, and being irritable mean you need more rest and sleep.

Qualities and Traits for good work ethics

- Having empathy: Empathy is seeing things from the person's point of view putting yourself in the person's place. How do you feel if you had the person's problems? - Being trustworthy: Patients, residents, families, and staff have confidence in you. They believe you will keep information confidential. They trust you not to gossip about patients, residents, families, or the health team.

Safety practices

- Help others willingly when asked - Ask for any training you might need. - Report accurately. This includes measurements,observations, the care given, the person's complaints, and any errors. - Accept responsibility for your actions.

Work ethics involves:

- How you look - What you say - How you behave - How you treat others - How you work with others

Setting Priorities

- Identify tasks to do while patients and residents are eating, visiting, or involved with activities or therapies. - Plan care around meal times, visiting hours, and therapies. Also consider recreation and social activities. - Identify when you will need help from a co-worker. Ask a co-worker to help you.

Signs and symptoms of burnout

- Lack of energy - Sense of dread about going to work; not wanting to go to work. - sleep problems - forgetfulness - Problems concentrating - Frequent illness- infection, cold, influenza -Physical symptoms like: chest pain, rapid or irregularly heartbeat, shortness of breath, gastro-intestinal pain, dizziness, fainting,headaches, loss of appetite, anxiety, anger, depression, irritability, wanting to be alone, calling in sick;going to work late.

Meals and breaks

- Meals and breaks are usually 30 minutes. - other breaks usually take 15 minutes. - Those are scheduled so that unit cover for the staff on break. - tell the nurse when you leave and return the unit.

CNA Hygiene

- Needs careful attention. + Bathe daily + Use a deodorant or antiperspirant to prevent body odors + Brush your teeth- upon awakening, before meals, after meals, at bedtime. + Use mouthwash to prevent breath odors. + Shampoo often + Style hair in a simple, attractive way. + Keep fingernails clean, short, and smoothly and neatly shaped. + Menstrual hygiene is important + Foot care prevents odors and infections.

Common reasos for loosing a job

- Poor attendance, tardiest - violent behavior , abandonment leaving job during your shift - Falsifying a record job application or a person's record. - use of alcohol, drugs, weapons

Causes of Burnouts

- Schedules, assignments, or workloads that you find difficult. - Not being comfortable with your supervisor or co-workers. - Being bullied or heavenly criticized by a supervisor or a co-worker - Not linking your job or the agency - Lack of balance between work and home, family, and social life.

Managing stress

- Socially: changing in relationships, avoiding others, needing others, blaming others, and so on. - Spiritually: Changes in believes and values and strengthening or questioning one's beliefs in god or higher power.

Examples of courtesies

- Stand to greet families and visitors - Help others willingly when asked - Give prise - Do not take credit for another person's deeds. Give the person credit for the action.

Safety practices

- Understand the roles, functions, and responsibilities in your job description. - Follow agency rules, policies, and procedures in the: + Employee handbook + Policy book + Procedure manual

Setting Priorities

- What tasks need to be done at the end of your shift. - How much time it takes to complete a task. - How much help you need to complete a task - Who can help you and when

Setting Priorities

- Which person has the greatest or most life-treating needs. - What task the nurse or person needs done first. - What task need to be done at a certain time.

Be dependable in the work setting

- Work when scheduled - Get to work on time - Stay the entire shift - Absences and tardiness can affect your success in school. - NATCEP Requires a certain number of hours to pass the course, you must complete the required number of hours.

CNA Health

- Your eyes: You will read instructions and take measurements. Wrong readings and measurements can harm the person. Have your eyes checked. Use glasses or contact as need it. - Smoking: causes lung, heart, and circulatory disorders. Smoke odors in your hands, clothing, and hair.

Safety practices

- know what is right and wrong - Know what you can and cannot do Develop the desired qualities and traits - Follow the nurse's directions and instructions. - Question unclear directions and things you do not understand.

Do not leave a job without notice

-It can affect patients and residents care. Include in the following in your notice; + Reason for leaving + The last day you will work + Comments thanking the employer for the opportunity to work in the agency.

Conflict

A clash between opposing interest or ideas.

Burnout

A job stress resulting in being physically or mentally exhausted, having doubts about your abilities, and having doubts about the value of your work.

Courtesy

A polite, considerate, or helpful comment or act

Laws

Are rules of conduct made by government bodies.

Work ethics

Behavior in the workplace.

Preparing for school or work

Being dependable is important as a student and in the workplace. - Be on time for class and clinical experiences. - Arrive early to store your belongings, use the restroom, and gather needed items for class or clinical.

Attitude

CNA need to have good attitude, show that you enjoy your work. - Listen to others - Be willing to learn - Stay busy and use your time well.

Personal Metters

Care is neglected and you can loose your job for tending personal netters like: - Make phone calls during meals and breaks. Use a pay phone or your wireless phone. - Do not let family and friends visit you on the unit. If they must see you. met them during a meal or break. - Make appointments (doctor, dentist, lawyer, and others) for your days off.

Sexting

Combine the words sex and texting. Involves creating, sending, and posting sexually agresive text messages and photos or videos of oneself or others.

Ethics

Deals with right and wrong conduct.

Professionalism

Following laws, being ethical, having good work ethics, and having the skills to do your work.

Preparing for school or work

Have a back up plan for Childcare: have somebody to take care of your children. Also plan for emergencies. Transportation: Plan for getting to and from school or work. If you drive keep your car in good working order. Keep enough gas in the car. Or leave early to get gas. - carpooling is an option know bus or train schedules - Have a back-up plan for getting to school or work.

CNA Appearance

How you look affects the way people think about you and the agency. + When staff or students are clean and neat, people think the agency is clean and neat. + Messy students. people think agency is unclean and neat. People also wonder about the quality of care given. As a student in the clinical settings never wear jeans, halter tops, short skirts, or low-cut tops or pants.

Team work and time management

If someone does not show up for work. Until a replacement arrives, you and your staff have extra work. To promote teamwork and manage your time: - Ask the nurse how you can help. - Do not complain about not having enough staff. - Ask the nurse to list the most important tasks and care measures.

Sexual harrassment

Involves sexual behaviors by another. This behavior may be a sexual advance. The behavior affects the person's work and comfort.

Courtesies

Is a polite, considerate, or helpful comment or act. It takes little time or energy. They mean so much to people. even the smallest kind act can brighten someone's day.

Teamwork

Means that staff members work together as a group. Each person do his or her part to give safe and effective care. This involve: - Working when scheduled - Being cheerful and friendly - Performing delegated tasks - Helping others willingly - Being kind to others

NATCEP

Nursing assistant training and competency evaluation program.

Bulling

Repeated attacks or threads of fear, distress, or harm by bully toward a victim.

Teamwork

Staff members work together as a group;each person does his or her part to give safe and effective care.

Managing stress

Stress affects affects the hole person: - Physically: sweating, increased heart rate, faster and deeper breathing, increased blood pressure, dry mouth,and so on. - Mentally anxiety, fear, anger, dread, apprehension, and using defense mechanics.

Stressor

The event or factor that causes stress

Priority

The most important thing at the time

confidentiality information

The person's information is shared only among staff involved in his care. The person has the right to privacy and confidentiality. Agency, family, and co-worker information also is confidential. So is student information.

Stress

The response or change in the body caused by any emotional, physical, social, or economic factor.

Gossip examples

This is unprofessional and hurtful. To avoid it you should. - Remove yourself from a group or setting and hurtful. - Do not make or repeat any comment that can hurt a person, family member, visitor, co-worker, fellow, student, instructor, or the school agency. - Do not repeat or make any comment that you do not know is true. Making or writing false statements about another person is defamation. - Do not talk about patients, residents, family members, visitors, co-workers, fellow students, instructors, or the school or agency at home or in social settings. - Not false or private comments by e-mail, instant messaging, text messaging, video sites, or social media.

Gossip

To spread rumors or talk about the private matters of others.

Harrassment

To trouble, torment, offend, or worry a person by one's behavior or comments

Confidentiality

Trusting others with personal and private information.

Speech and leguage

Use professional language - Do not swear or use foul, vulgar, slang, or abusive language. - Speak softly and gently. Control the volume and tone of your voice. - Speak clearly. Hearing problems are common.'Do not shout or yell. - Do not fight or argue with a person, family member, visitor, co-worker, your instructor, or a fellow student.

Job safety

You must protect patients, residents, families, visitors,co-workers, and yourself from harm. Everyone is responsible for safety.

Planning your work

You will give care and perform routine nursing unit tasks. Some tasks are done at certain times. Others are done at the end of the shift. The nurse, the kardex, the care plan, and your assignment sheet help you decide what to do and when. This is called priority setting.

Attendance

Your NATCEP or employer has an attendance policy on time for class and clinical experiences. The entire unit is affected when just 1 person is late. - be ready to work when shift starts. - Use the restroom when you arrive at the agency. - Arrive on your nursing unit a few minutes early. this gives you time to greet others and settle yourself.