Chapter 6 (Test 2)

______ are individuals and groups that buy the goods and services an organization produces. a) Customers b) Suppliers c) Distributors d) Competitors e) Processors

a) Customers

Clara belongs to a society which values assertiveness, performance, competition, and results. Her society also encourages freedom of expression and personal success, but makes few provisions for the welfare of the weak. According to Hofstede's model of national culture, which of the following is true about her society? a) Her society has an achievement orientation and is high on individualism. b) Her society has an achievement orientation and is high on collectivism. c) Her society has a nurturing orientation and is low on individualism. d) Her society has a nurturing orientation and is low on performance orientation. e) Her society has a performance orientation and is high on collectivism.

a) Her society has an achievement orientation and is high on individualism.

What benefits does the global environment offer organizations? a) The global environment provides organizations with several opportunities to increase efficiency and effectiveness. b) The global environment is easy to operate within and is constant, straightforward, and predictable. c) Fluctuating sociocultural factors never affect the performance or organizations that function at a global level. d) Organizations are face with fewer challenges and risks when they grow to prominence internationally. e) Organizations that operate internationally seldom compete for scarce and valuable resources.

a) The global environment provides organizations with several opportunities to increase efficiency and effectiveness.

What benefits does the global environment offer organizations? a) The global environment provides organizations with several opportunities to increase efficiency and effectiveness. b) The global environment is easy to operate within and is constant, straightforward, and predictable. c) Fluctuating sociocultural factors never affect the performance of organizations that function at a global level. d) Organizations are faced with fewer challenges and risks when they grow to prominence internationally. e) Organizations that operate internationally seldom compete for scarce and valuable resources.

a) The global environment provides organizations with several opportunities to increase efficiency and effectiveness.

Shannon works for an e-commerce company. Her manager asked her to update the company's global website. To improve the company's global presence, the most important element Ella should focus on is a) a global design template. b) images and photos. c) the checkout area. d) languages. e) localization.

a) a global design template.

Jeremy has a personal library with over 5,000 novels of various genres, most of them bought from Benison's Book House. He is an example of a Benison Book a) customer. b) supplier. c) distributor. d) competitor. e) processor.

a) customer.

Which of the following can be defined as the set of values and the norms of behavior which are approved or sanctioned by a particular society? a) national culture b) social stratification c) cultural pluralism d) organizational culture e) social structure

a) national culture

Which of the following can be defined as the set of values and the norms of behavior which are approved or sanctioned by a particular society? a) national culture b) social stratification c) cultural pluralism d) organizational culture e) social structure

a) national culture

Which of the following is potentially the most threatening force that managers must deal with in the task environment? a) rivalry between competitors b) managing the global supply chain c) negotiating and administering agreements with unions and their representatives d) a reliable supply of input resources e) a distributor demands that the company reduces the prices of its goods and services

a) rivalry between competitors

Jean is the CEO of Creative Tribune, an advertising firm in Winchester. Many distinctions exist between the different classes of people in her society. Most of the top managers in her organization, for example, come from the upper classes. This implies that society in Winchester has a high degree of a) social stratification. b) gender inequality. c) cultural imperialism. d) cultural pluralism. e) economic equality.

a) social stratification.

Which of the following statements supports the fact that Candlewick Inc. operates in a task environment with a high barrier to entry? a) The task environment within which Candlewick Inc. operates is inexpensive to enter. b) Candlewick Inc. is able to sell its products easily, even though they are overpriced. c) Candlewick Inc. has many competitors and faces challenges from them frequently. d) The task environment within which Candlewick Inc. operates is easy to enter e) Candlewick Inc. is unable to obtain customers, despite the excellent quality of its products.

b) Candlewick Inc. is able to sell its products easily, even though they are overpriced.

Which of the following statements supports the fact that Candlewick Inc. operates in a task environment with a high barrier to entry? a) The task environment within which Candlewick Inc. operates is inexpensive to enter. b) Candlewick Inc. is able to sell its products easily, even though they are overpriced. c) Candlewick Inc. has many competitors and faces challenges from them frequently. d) The task environment within which Candlewick Inc. operates is easy to enter. e) Candlewick Inc. is unable to obtain customers, despite the excellent quality of its products.

b) Candlewick Inc. is able to sell its products easily, even though they are overpriced.

In what way does the task environment differ from the general environment? a) Threats in the general environment are easier to respond to than threats in the task environment. b) Forces in the task environment have a more immediate and direct effect on managers than forces in the general environment. c) Opportunities in the task environment are less easy to identify than opportunities in the general environment. d) Unlike the task environment, the general environment deals with conditions that affect an organization's ability to obtain inputs and dispose of outputs. e) Unlike the general environment, the task environment includes the global, economic, sociocultural, political, and legal forces that affect an organization.

b) Forces in the task environment have a more immediate and direct effect on managers than forces in the general environment.

Max belongs to a society which is rigid and skeptical about people whose behaviors or beliefs differ from the norm. His society also values warm, personal relationships over success and performance. According to Hofstede's model of national culture, which of the following is true about his society? a) His society is low on uncertainty avoidance and has an achievement orientation. b) His society is high on uncertainty avoidance and has a nurturing orientation. c) His society is low on uncertainty avoidance and has a performance orientation. d) His society is high on uncertainty avoidance and has an achievement orientation. e) His society is low on uncertainty avoidance and has a nurturing orientation.

b) His society is high on uncertainty avoidance and has a nurturing orientation.

Which of the following is true about mores? a) They do not bring about serious retribution when violated. b) They are many difference in mores from one society to another. c) They are identical across all societies. d) They concern routine social conventions of everyday life. e) They comprise the body of folklore handed down over generations.

b) They are many difference in mores from one society to another.

_____ are beliefs about what a society considers to be good, right, desirable, or beautiful. a) Folkways b) Values c) Laws d) Traditions e) Mores

b) Values

Which of the following is true about values? a) Values are static and are resistant to change. b) Values are abstract concepts invested with emotional significance. c) Values are universally held beliefs and are the same across all societies. d) Values are easily changed and the changes are easily accepted. e) Values play a superficial role in a society's belief system.

b) Values are abstract concepts invested with emotional significance.

Which of the following is a value of nurturing orientation? a) diversity b) assertiveness c) warm personal friendships d) performance e) tolerate differences

b) assertiveness

Walmart has used its power as a distributor to control the frequency of payments to a supplier a) based on the feedback from customers. b) based on the timeline for a supplier's inventory to move off the shelves at Walmart stores. c) by threatening to buy products from the supplier's competitors. d) by demanding the supplier to reduce the prices of the products. e) based on the brand loyalty of the supplier's product.

b) based on the timeline for a supplier's inventory to move off the shelves at Walmart stores.

Greg belongs to a society which makes very few distinctions between people and groups. This is reflected in his company, Sonata DCM, the managers of which represent several different classes and cultures. The society to which he belongs is a) low on cultural diversity. b) low on social stratification. c) high on economic inequality. d) high on race discrimination. e) low on cultural pluralism.

b) low on social stratification.

Greg belongs to a society which makes very few distinctions between people and groups. This is reflected in his company, Sonata DCM, the managers of which represent several different classes and cultures. The society to which he belongs is a) low on cultural diversity. b) low on social stratification. c) high on economic inequality. d) high on race discrimination. e) low on cultural pluralism.

b) low on social stratification.

Greg belongs to a society which makes very few distinctions between people and groups. This is reflected in his company, Sonata DCM, the managers of which represent several different classes and cultures. The society to which he belongs is a) low on cultural diversity. b) low on social stratification. c) high on economic inequality. d) high on race discrimination. e) low on cultural pluralism.

b) low on social stratification.

Deregulation, privatization, and the removal of legal barriers to trade are examples of changing _____ forces. a) sociocultural b) political c) technological d) ethnographic e) demographic

b) political

Which of the following contributed to the lowering of barriers of distance and culture that affected global organizations? a) the imposition of government-enforced tariffs on imports b) the advancements of communication and transportation technology c) the rejection of the free-trade doctrine d) the imposition of government-enforced tariffs on exports e) the restrictions placed on the flow of capital between nations

b) the advancements of communication and transportation technology

All of the following are principal forms of capital that flow between countries except a) human capital. b) virtual capital. c) political capital. d) resource capital. e) financial capital.

b) virtual capital.

_____ refers to customers' preference for the products of organizations currently in the task environment. a) Brand recognition b) Brand positioning c) Brand loyalty d) Brand saturation e) Brand awareness

c) Brand loyalty

_____ are organizations that help other organizations sell their goods or services directly to customers. a) Producers b) Suppliers c) Distributors d) Manufacturers e) Processors

c) Distributors

_____ are unwritten, informal codes of conduct that shape the behavior of people toward one another and are held important by most members of society. a) Laws b) Policies c) Norms d) Values e) Philosophies

c) Norms

_____ are unwritten, informal codes of conduct that shape the behavior of people toward one another and are held important by most members of society. a) Laws b) Policies c) Norms d) Values e) Philosophies

c) Norms

Dolphin's Diner, a famous seafood chain, has opened its newest restaurant in a small town. It soon finds that the only customers it attracts are tourists, because the locals prefer to go to The Clam Café—an older but more expensive restaurant. The Clam Café enjoys significant a) brand saturation. b) brand emersion. c) brand loyalty. d) brand dilution. e) brand acceleration.

c) brand loyalty.

Which of the following factors played an important role in speeding up globalization? a) the imposition of government-enforced import tariffs that protected the domestic economy b) the export restrictions which ensured that the people of a country had access to their own products c) declining barriers to trade and investment that eased the flow of capital throughout the world d) the rejection of the free-trade doctrine, which increased global outsourcing e) the fortification of trade and investment barriers between each country

c) declining barriers to trade and investment that eased the flow of capital throughout the world

Amethyst, an Italian house of high fashion, designs and creates luxury items like jewelry and hair accessories. It sells its merchandise only through Fiesta, a multinational retail store. Fiesta acts as Amethyst's a) producer. b) supplier. c) distributor. d) manufacturer. e) processor.

c) distributor.

A supplier's bargaining position is especially strong when the input supplied a) has multiple sources and channels of distribution. b) has inexpensive and easily available substitutes. c) is a fundamental component of the organization's product. d) is found freely and can be accessed by people with little effort. e) is not protected by any patent.

c) is a fundamental component of the organization's product.

A supplier's bargaining position is especially strong when the input supplied a) has multiple sources and channels of distribution. b) has inexpensive and easily available substitutes. c) is a fundamental component of the organization's product. d) is found freely and can be accessed by people with little effort. e) is not protected by any patent.

c) is a fundamental component of the organization's product.

Holly belongs to a culture which values the subordination of individuals to the group. The national culture also values personal stability and living for the present. Which of the following, according to Hofstede, is true about Holly's culture? a) It is high on individualism and has a long-term orientation. b) It is low on collectivism and has a long-term orientation. c) It is high on individualism and has a short-term orientation. d) It is high on collectivism and has a short-term orientation. e) It is low on collectivism and has a short-term orientation.

d) It is high on collectivism and has a short-term orientation.

_____ is the traditional system of relationships established between people and groups in a society. a) Cultural imperialism b) Cultural pluralism c) National culture d) Social structure e) Social relativism

d) Social structure

_____ is the traditional system of relationships established between people and groups in a society. a) Cultural imperialism b) Cultural pluralism c) National culture d) Social structure e) Social relativism

d) Social structure

_____ are outcomes of changes in the skills and equipment managers use to design, produce, or distribute goods and services. a) Cultural forces b) Political forces c) Demographic forces d) Technological forces e) Sociocultural forces

d) Technological forces

Which of the following, according to Hofstede, is characteristic of societies with high power distance? a) Inequalities between different classes in society are not allowed to develop. b) The government uses taxation and social welfare programs to reduce inequality. c) Inequalities in the well-being of individuals are due to their work achievements. d) The gap between the rich and poor is very large. e) Resources are communal and accessible to all members of society.

d) The gap between the rich and poor is very large.

Which of the following statements supports the fact that Toy Track operates in a task environment with a low barrier to entry? a) Toy Track has few competitors and faces no challenges from other organizations. b) Toy Track is able to sell its products easily, even through they are overpriced. c) The task environment within which Toy Track operates is expensive to enter. d) The task environment within which Toy Truck operates is easy to enter. e) Toy Truck is unable to obtain customers, even though it has no rivals or competitors.

d) The task environment within which Toy Truck operates is easy to enter.

Which of the following is an example of a supplier? a) a retail store b) a package delivery company c) a small company that subscribes to services d) a bank or financial institution e) a vendor

d) a bank or financial institution

According to the HSBC survey, the United States ranked 16 out of 39 countries overall because of poor scores on a) income. b) economics and experience. c) disposable income. d) experience and family. e) host economic satisfaction.

d) experience and family.

The aim of tariffs is to a) sanction countries that break global agreements. b) free the flow of goods, services, and capital between countries. c) make the best use capital resources. d) protect domestic industries and jobs. e) decline barriers to trade and investment.

d) protect domestic industries and jobs.

Nadine belongs to an egalitarian society, one in which few distinctions are made between individuals and groups. Her society is low on a) cultural diversity. b) gender equality. c) national culture. d) social stratification. e) cutlural plouralism.

d) social stratification

Nadine belongs to an egalitarian society, one in which few distinctions are made between individuals and groups. Her society is low on a) cultural diversity. b) gender equality. c) national culture. d) social stratification. e) cultural pluralism.

d) social stratification.

_____ is the traditional system of relationships established between people and groups in a society. a) cultural imperialism b) cultural pluralism c) national culture d) social structure e) social relativism

d) social structure

Which of the following is an example of collectivism values? a) assertiveness b) warm personal relationships are important c) persistence in achieving goals d) subordination of the individual to the goals of the group e) a high regard for self-expression

d) subordination of the individual to the goals of the group

Which of the following is an example of collectivism values? a) assertiveness b) warm personal relationships are important c) persistence in achieving goals d) subordination of the individual to the goals of the group e) a high regard for self-expression

d) subordination of the individual to the goals of the group

Unlike previous generations, salespeople today can work from home offices, communicate with colleagues in different parts of the world almost instantly, and commute electronically to work. This flexibility is due to a) economic forces. b) political forces. c) demographic forces. d) technological forces. e) sociocultural forces.

d) technological forces.

_____ capital flows through the processes of overseas investment, credit, lending, and aid. a) Human b) Technological c) Political d) Resource e) Financial

e) Financial

Which of the following is true about political capital? a) It is the flow of people around the world through immigration, migration, and emigration. b) It is the flow of natural resources, parts, and components between companies and countries. c) It is the flow of information and data across the world through the social media. d) It is the flow of money across world markets through overseas investment, credit, lending and aid. e) It is the flow of power and influence around the world using diplomacy, persuasion, aggression, and force of arms.

e) It is the flow of power and influence around the world using diplomacy, persuasion, aggression, and force of arms

Which of the following is an example of individualism values? a) tolerate differences in personal beliefs b) Warm personal relationships are important. c) persistence in achieving goals d) subordination of the individual to the goals of the group e) a high regard for individual entrepreneurs

e) a high regard for individual entrepreneurs

Jay's Furniture Factory gets its raw material from the local timber yard. The timber yard acts as Jay's a) competitor. b) distributor. c) retailer. d) supplier. e) consumer.

e) consumer.

Leo wants to improve the costs for his business, so he chooses to buy inputs in bulk and manufacture products in larger quantities. This is an example of a) economic forces. b) demographic forces. c) potential competitors. d) brand positioning. e) economies of scale.

e) economies of scale.

Apple Inc. contracts with companies in Taiwan to make inputs such as the chips, batteries, and LCD displays that power its digital devices at lower costs. This strategy is an example of a) global exporting. b) global franchising. c) global importing. d) global networking. e) global outsourcing.

e) global outsourcing

Apple Inc. contracts with companies in Taiwan to make inputs such as the chips, batteries, and LCD displays that power its digital devices at lower costs. This strategy is an example of a) global exporting. b) global franchising. c) global importing. d) global networking. e) global outsourcing.

e) global outsourcing.