Chapter 8 (Communication in the Workplace)
telecommuters
Another name for "remote" and/or "distributed workforce" is?
Social networking sites, intranets, wikis, and webinars.
Four examples of formal communication channels in the workplace include what?
Communities of practice
Informal employee networks
Formal and informal channels.
Messages in organization are sent over what kind of channels?
Downward, upward, horizontally, and diagonally.
Messages in organizations travel in four primary directions, they are?
Start with a key meeting outcome, meet only for valid reasons, start and stop on time, and offer refreshments.
Suggestions for productive meetings include what?
Communicate work-related messages, workers offering support to each other, recruiting workers, and passing along recruiting information.
The 4 formal uses of social media include what?
T.
True or False: An informal communication channel supplements the formal channel?
T.
True or False: Four examples of formal communication channels in the workplace include the following? -social networking sites -intranets -wikis -webinars
T.
True or False: Messages in organizations are sent over both formal (official) and informal (unofficial) channels?
T.
True or False: Messages in organizations travel in four primary directions: downward, upward, horizontally, and diagonally?
T.
True or False: Shadow organizations (or the network of contacts that employees use to accomplish work) are a major informal communication channel?
T.
True or False: Suggestions for productive meetings include the following? -Start with a key meeting outcome -Meet only for valid reasons -Start and stop on time, and offer refreshments
T.
True or False: The 4 formal uses of social media include the following: -Communicate work-related messages -Workers offering support to each other -recruiting workers -pass along recruiting information
T.
True or False: The grapevine is the major informal communication channel and includes rumors and gossip?
They are efficient and save travel costs.
What are 2 pluses for a company to use webinars?
Indiscriminate message sending, too much informality,and avoidance of in-person reprimands.
What are the challenges created by technology?
They can be inaccurate and distract workers.
What are the cons of rumors?
Negative gossip can weaken ties and dehumanize the workplace, can lead to lower turnover and conflict.
What are the cons of the grapevine?
They are an important, early source of information and can act as a motivator.
What are the pros of rumors?
Positive gossip can strengthen ties and humanize the workplace, and can make your workers feel good if the gossip is positive.
What are the pros of the grapevine?
Chance encounters and management by walking around.
What fosters informal communication between managers and employees?
We think of executives as not really wanting anything to do with lower personnel.
Why are we surprised to learn that executives value upward communication?
Intranet
a company version of the internet with the basic purpose of giving employees a central place to find what they need a midst a sea of digital information
Webinar
a web-based method of holding a seminar
Open-door policy
communication channel that is structured upward that allows employees to bring a gripe to top management's attention without first checking with the employee's manager
Telecommuter
employee who works at home or other offsite location full-time or part-time and sends output electronically to a central office
Grapevine
major informal communication channel in organizations; the _________ refers to the tangled pathways that can distort information
Management by walking around
managers intermingle freely with workers on the shop floor or in the office, as well as with customers; enhances open communication
Horizontal communication
sending messages among people at the same organization level
Social network analysis
the mapping and measuring of relationships and links between and among people groups, and organizations that reveals the shadow organization
Formal communication channels
the official pathways for sending information inside and outside an organization
Downward communication
the transmission of messages from higher to lower levels in an organization
Upward communication
the transmission of messages from lower to higher levels in an organization
Diagonal communication
the transmission of messages to higher or lower organizational levels in different departments
Informal communication channels
unofficial networks of channels that supplement the formal channels
Chance encounter
unscheduled informal contact between managers and employees
Shadow organization
where much of the real work gets accomplished, the ______ ____________ is revealed by network analysis, which traces who talks to whom
