Chapter 9

The way to begin managing up is by assessing your manager's receptiveness.

True

Linguistic style includes all of the following except use of stories. pacing and pausing. word choice. eye contact. use of jokes.

eye contact.

Restricting employees' use of social media at work generally leads to gains in productivity.

False

Social listening is a dimension of listening that pertains to how we communicate and listen to others using social media and communication technologies that influence our personal engagement with others.

True

The acronym that helps you to remember the factors in addressing difficult conversations is STATE.

True

________ is the process of interpreting and making sense of a message. Choosing a medium Analyzing media richness Decoding Encoding Giving feedback

Decoding

Linguistic style refers to a person's characteristic speaking pattern.

True

Women are expected to communicate less aggressively than men and to interrupt others less.

True

Communication begins when a sender encodes an idea or thought.

True

Which of the following is not a step of the TED protocol for effective presentations? Frame your story. Plan your delivery. Plan your multimedia. Develop your stage presence. Evaluate your presentation.

Evaluate your presentation

A recent national survey of nearly 1,000 employers revealed that recent college grads excelled at soft skills such as communications and people skills.

False

Nonverbal communication includes your facial expressions and body movements, but not how you dress or how close you stand to other people.

False

The most important part of stage presence is your physical movement around the area where you are presenting.

False

Which of the following is not an element of an effective social media policy? Outline consequences for violations. Align the policy with the organization's culture. Define what is considered illegal. Clarify what is confidential. Prepare everyone to be a spokesperson for the company's online policies.

Prepare everyone to be a spokesperson for the company's online policies.

Neal has asked Liz, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is Neal in? Frame your story. Plan your delivery. Plan your multimedia. Develop your stage presence. Put it together.

Put it together.

Christopher, a department manager, is attending the monthly budget planning meeting where all the department managers report on their current status. Both before and after his own presentation, he sits forward in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after their responses. He is exhibiting the ________ style of listening. active involved passive detached immediate

active

When calling on prospective clients, all of the following are workable communication strategies except seeking referrals and recommendations. networking with industry organizations and other professional groups. communicating through company social media accounts. signing up for online newsletters. cold calling prospective clients.

cold calling prospective clients.

Folding arms, crossing hands, and crossing legs communicate defensiveness. immediacy. liking. happiness. boredom.

defensiveness.

Sources of noise affect all the links in the communication process. Which of the following is not a source of noise? language differences speech impairment illegible handwriting poor hearing in-person, face-to-face conversation

in-person, face-to-face conversation

Which of the following is not an example of a crucial conversation? a negative performance review ending a relationship inviting a friend to dinner confronting a teammate who is frequently late to meetings critiquing a colleague's report

inviting a friend to dinner