Chapter 9: on the job

Recommending that _____best represents retailing

A client purchase for home use, the product you used on them during the service

As you become more and more experienced, you should see a reduction in the

Amount of time it takes to perform services

Ignacio is currently experience the most difficultly he has ever had or likely ever will have a beauty pro. If Ignacio is like most others who work in the beauty and wellness industry, he is more likely

At his first job as a beauty pro

______is the most dependent on a loyal client base

Increasing service prices

Although Jamie did not have to set up her own small business, she does pay the owner the establishments she works at a potion of every client fee in exchange for the use of the station and space. Jamie is most likely a

Independent contractor

Jared is beginning his beauty career at a local establishment. He has studied the industry and has a thorough understanding of what it is like on the job. It will benefit Jared because

It will help him promote himself and build a loyal client base

The best way to record your tips and additional income is

Keep a daily log

A large portion of harolds income comes in the form of tips. Because he is careful to do exactly as he was instructed to do by all his instructors in school, Harold ___

Keeps a daily logs and reports all of them on his taxes

You are hoping to work for a business who will hire you as a salaried employee. From which of the following should you select?

Mikey- who will make you part of the team and start you at $40k a year

Your first job in the industry will also likely be your _____ job

Most difficult

You should avoid _____ to become a good team player

Negativity

Ingrid is worried. Although she has spent full eight hours of everyday this week on the job, she has worked on only four clients. This means that her paycheck will not cover her weekly bills. Ingrid is most likely

Paid on commission

Being a person who always see the glass as half full is one important way to be

Positive

______must always be your first concern as a beauty industry professional

Providing good quality service

Alison has not been thriving in her early career as a beauty professional. She has tried very hard to follow through on what she learned in school by being true to her word, punctual, putting herself before others, and continuing to be a lifelong learner. Alison has gone wrong with?

Putting other first

Yolanda was recently hired at the business where you work. She recently confided in your that she regularly overheard the other beauty pros taking about upselling services. She asks you to giver her an example of this practice so that she can take advantage of its benefits as well. You tel her

Recommending additional services during the same visit .

The overcome the clients objection,

Reword the objection to address the clients needs

The U.S. Internal Revenue Service (IRS) categorize independent contractors or booth renters as

Self employed workers

Of you wanted to "give yourself a raise", the best way to do so is

Spend less money

Sherry has recently opened a small establishment. Because she has little money for additional equipment m? She will be the only employee for the foreseeable future. Sherry has decided, however, to "give herself a raise", by retailing more. What exactly does this mean?

Spend more time trying to seek products to her customers

If, as a beauty professional, you are regularly and successfully recommending and selling additional services to your clients, than you have most likely perfected the practice of

Ticket upgrading

Theodore always makes it a point to talk to his clients about other services he offers during his current service. He how's this will get them to stay a bit longer and add on an additional service. Theodore is practicing ____

Ticket upgrading

Why is it important for you to report all of your income, even cash tips that are not shown on your paycheck?

To increase the amount of social security benefits you'll receive after retirement

When is the best time to thin about getting your clients back into the salon, spa for their second appointment

While they are there at their 1st appt

Why should beauty professionals familiarize themselves with a multitude of compensation structures before starting their careers?

There are a variety of ways thats employers in the beauty & wellness industry will compensate your needs

The document that outlines the duties and responsibilities of a particular position ion is known as a ____

Job description

________ is most likely to increase a beauty professionals chances of quickly building a solid and loyal clientele.

Advanced marketing and publicity

If you have a conflict with a coworker on the job, you should ____

Be willing to resolves the conflict

Why is being laid an hourly rate the best way for new beauty professionals to start out?

New beauty professionals rarely have established clientele.

________ will NOT help you meet your clients needs.

Putting yourself first

Rhonda works hard as a licensed beauty professional. However, she is one of the seven professionals at her business. If Rhonda wants to truly succeed as part of a growing team she should avouf

Remaining insubordinate

Winston is your friend and co worker, and has recently confided in you that he is going to start keeping better track of all his tips to avoid trouble down the road. He told you that from now on? He will be sure to keep a daily log, at the end of each week add the total amount to his income, keep a monthly logbook, and at the end of the year report exactly half of the cash tips to the IRS when filing his taxes. As winstons friend, you tell him he should

Report all, not half of his cash tips to IRS

Bernice is a beauty profession at a high end establishment. Whenever she is treating a client with particularly sore or injured muscles, she always uses the same warming balm. After the service, she always shows the client a jar of the balm that is available for sale and take home use. By doing so, she is

Retailing

It would be beneficial for someone to rent a booth at a salon, or spa to

Set up your own business

Gina was sure to ask all the prospective employers she interviewed with for a thorough and written job description before she left each of the interviews she attended. It is important Gina did this because

She'll be expected to fill fill the functions listed in the job description

Marcia is your newly hired employee. Although she has been doing a very good job, she has little to no repeat clients. Recently, she asked for your advice on how she can improve on getting more repeat clients. She tells you that she always calls two days ahead of time to remind clients of their upcoming appointments, always asks them question about their home maintenance so she can learn about their individual needs, always showcases the products she uses during the service in case they want to buy any for at home use, and always follows up two days after the appointments to ask if they want to book a second appt. Marcia should

Try to rebook clients as she's working on them- not 2 days later

What is LEAST likely to happen if you do not pay back your student loans

You will not be allowed to graduate

If you are an employee of a salon or spa, which is LEAST likely to be true

You work as an independent contractor

The first reality of a service position is that your career revolves around

Your clients

In the beauty and wellness industry, the first step in selling is to sell

Yourself

If you are using an expensive product during a service, you should avoid ______ if your trying to sell the product to your client

Discussing the cost savings of generic brand

Vivian has decided she must increase her numbers of repeat customers in order to establish a more regularly clientele and to increase her earnings. Toward this end, she has vomited herself to rebooking her clients. If she is to have the highest chance at success in establishing a consistent rebooking process, she should be thinking about and talking to her clients about getting back into the salon for their second visit, when ___

During their first visit

Jasmine owns a successful business in the downtown area of her community. Since her establishment opened six years ago, she has continuously looked for ways to grow the business and clientele. One of the things she does regularly is speak at public events, such as PTA and social group meetings. It is important jasmine do this because

It puts her in front of her community who are potential new clients.

You are an instructor of beauty and wellness courses at a local vocantional school. Marcus, one of the best students, tells you during class that he has heard other instructors mention the important of being a "lifelong learner". Marcus asks your opinion of what, exactly, that means? What do you tell him?

Never think of himself as being done with learning

Brenda is a beauty professional who, based on a careful review of her monthly budget, has decided to "give herself a raise", _____ will best assist her in doing so

Retailing more

Reynaldo is a successful beauty professional. His client list is long and loyal. One area where Reynaldo is not as adept as his co workers, however, is retailing. Reynaldos first step in successfully selling products should be

Selling himself

Chair or booth rental might be perfect for individuals who ____

Wish to take a stepping stone approach to business ownership.

A similarity between being in beauty and wellness school and working as a professional in the beauty and wellness industry is in both cases, _____

You can showcase your skills by working hard and doing your best.

_____is a benefit of public speaking in front of local groups, such as the PTA or other organizations

You could be speaking to potential clients