Chapter Six: IS 3100

what is conducted in the process design step of business process management?

activities are examined and divided into their individual components

a specific step within a process is called a business___

activity

mapping and analyzing business processes allows managers to gain control over unwieldy and often chaotic processes, allowing them to focus on creating efficiencies. this is part of___

business process management

the third step in business process management provides managers with real-time (executable) decision making as well as the ability to play the "what if" game by changing input variables (abstract) decision making. this is called process____

execution

the rectangle

indicates an activity in the process

the arrow

indicates the directional progress of the flowchart

a key component of how business processes generate value is the concept of division of____

labor

the goal of business process____ is to continually increase process efficiency

management

what is conducted in the process optimization step of business process management?

managers adapt (modify) the process to enhance process performance

what occurs during the process monitoring step of business process management?

managers track the individual components of the process as well as the process as a whole so that the performance of the engine can be measured

in the second step in business process management, analyst use flow-charts and other tools to depict the workflow, the sequence of operations, and the decision points. this is called the process______step

modeling

the fifth and final step in business process management has managers adapting the process to enhance process performance. this is called the process____

optimization step

By allowing managers to automate business processes through modeling, analyzing, and improving efficiencies, business ________management (BPM) systems streamline organizations' activities.

process

the third step in business process management provides managers the ability to play the "what if" game by changing input variables (abstract) decision making. this is the_____ step

process execution

the second step of BPM involves the use of flow charts and other tools to examine decision points and inputs. this step is called

process modeling

in the fourth step in business process management. managers track the individual components of the process as well as the process as a whole so engine performance can be measured. this is____ step

process monitoring

by identifying potential slowdowns or savings opportunities, the last step of business process management, the______ step allows managers to create a continually improving process

process optimization

every business will have a set of business____ to accomplish the specific goals of the function

processes

the diamond

represents decision points and typically hold questions

decision making management information systems became necessarily because______

the amount of information available far exceeds any managers ability to take advantage of this increased information

what is conducted in the process execution step of business process management?

the business process execution language engine is run

when using a flowchart as part of business process modeling notation, a_____ shows the projects beginning and ending points

Oval

the oval

shows the projects beginning and ending points

a process comprises the entirety of what an organization accomplishes in order to deliver a product. A specific step in business process is called___

activity

what business management system seeks to streamline on organizations activities to prevent backlogs and inefficiencies

business process management (BPM)

management information systems because they can be used to communicate, coordinate, and monitor business activities, can be indispensable when it comes to using____

business processes

management information systems because they can be used to communicate, coordinate, and monitor business activities, can be indispensable when it comes to using______

business processes

providing a concise graphical depiction for documenting business processes, a business process______ notation BPMN often involves the use of flowcharts

modeling

Integrating database management systems (DBMS) with predictive analytics to give managers a recommended course of action is the focus of

decision making management information systems

breaking down a business process into its component activities so that employees can become efficient experts at that activity is called____

division of labor

the first step in business process management examines business activities and breaks them down into their individual components. this is called the process____

design

the first step in business process management examines business activities and breaks them down into their individual components. this is called the process____

design step