CIS 4 Fullfillment Process

Information Flow

- Instance-Level Info - Status of a customer inquiry/order EX - Has order been acted on? Have goods been shipped? Has payment been received? - Process-Level Info - Hoe well is process doing? How much time does it take on average? What do we sell most?

A company does not have sufficient inventory of materials ordered by a customer. So, it ships what it has now and will ship the remaining at a later date when more materials are available. Which of the following best describes the above scenario?

backorder

Physical Flow

Sales, Sales, Warehouse, Accounting

Fulfillment Process ( Document Flow)

1. Receive customer inquiry 2. Create & send quotation 3. Receive customer purchase order 4. Create sales order 5. Prepare picking & packing document 6. Send shipment 7. Create & send invoice 8. Receive Payment

Sell- From Stock

High volume, low cost products - little choice for buyer EX - IPod

Configure - To Order

Low volume, high cost products - EX - Dell custom computer

Fullfillment Process

Order to cash, Quote to cash, inquiry to cash. All the steps need to fill a customer order

Which of the following is the correct order of the Fulfillment Process?

Receive Customer Inquiry, Receive Customer Purchase Order, Create Sales Order, Prepare and Send Shipment, Create and Send Invoice, Receive Payment

What is the purpose of entering the pick quantity for each material on the order?

Verification that the quantity of materials in the shipment match the quantity on the order

Payment terms are declared by the seller at what step?

quotation

What is the key piece of data needed to begin the pick and pack step of the fulfillment process?

sales order number