CIS 4 Fullfillment Process
Information Flow
- Instance-Level Info - Status of a customer inquiry/order EX - Has order been acted on? Have goods been shipped? Has payment been received? - Process-Level Info - Hoe well is process doing? How much time does it take on average? What do we sell most?
A company does not have sufficient inventory of materials ordered by a customer. So, it ships what it has now and will ship the remaining at a later date when more materials are available. Which of the following best describes the above scenario?
backorder
Physical Flow
Sales, Sales, Warehouse, Accounting
Fulfillment Process ( Document Flow)
1. Receive customer inquiry 2. Create & send quotation 3. Receive customer purchase order 4. Create sales order 5. Prepare picking & packing document 6. Send shipment 7. Create & send invoice 8. Receive Payment
Sell- From Stock
High volume, low cost products - little choice for buyer EX - IPod
Configure - To Order
Low volume, high cost products - EX - Dell custom computer
Fullfillment Process
Order to cash, Quote to cash, inquiry to cash. All the steps need to fill a customer order
Which of the following is the correct order of the Fulfillment Process?
Receive Customer Inquiry, Receive Customer Purchase Order, Create Sales Order, Prepare and Send Shipment, Create and Send Invoice, Receive Payment
What is the purpose of entering the pick quantity for each material on the order?
Verification that the quantity of materials in the shipment match the quantity on the order
Payment terms are declared by the seller at what step?
quotation
What is the key piece of data needed to begin the pick and pack step of the fulfillment process?
sales order number