CIS Chapter 2 BARUCH college

Systems that are used by senior management to make decisions are called​ ________. A. digital dashboards B. transaction processing systems C. executive support systems D. data mining systems E. business intelligence systems

C. executive support systems

​A(n) ________ system helps​ capture, manage, and apply the experience of the organization. A. instructional technology​ (ITS) B. management knowledge​ (MK) C. data entry​ (DE) D. mining data​ (MD) E. knowledge management​ (KM)

E. knowledge management​ (KM)

What type of system is used by senior management to help make decisions such as nonroutine decisions requiring​ judgment, evaluation, and​ insight? A. Executive support system​ (ESS) B. Knowledge management system​ (KMS) C. Customer relations management software​ (CRMS) D. Sales management system​ (SMS) E. Supply chain management system​ (SCMS)

A. Executive support system​ (ESS)

A Web interface which presents integrated personalized business content delivered to senior managers is​ ________. A. a portal B. an XML document C. an executive network

A. a portal

A supply chain management system is considered a type of​ ________ system because it shares data across multiple organizations. A. interorganizational B. enterprise C. external D. intraorganizational E. internal

A. interorganizational

A tool used for online​ meetings, interviews, guest​ speakers, events, and employee training is​ a(n) ________. A. virtual world B. Facebook C. online bulletin board system D. wiki E. blog

A. virtual world

Select the answer that lists all of the business benefits of collaboration and social business. A. ​Productivity, quality,​ innovation, customer​ service, and financial performance B. ​Productivity, quantity,​ innovation, customer​ service, and financial performance C. ​Productivity, quality,​ innovation, and financial performance D. ​Productivity, quality,​ innovation, customer​ retention, and financial performance E. ​Productivity, quality, customer​ service, and financial performance

A. ​Productivity, quality,​ innovation, customer​ service, and financial performance

Downloading a Kindle​ e-book from​ Amazon, buying a computer online at Best​ Buy, and downloading a music track from​ iTunes, are examples of how information systems help business processes​ ________. A. by checking only a​ client's credit B. change the flow of information C. by checking only the quality of a product D. by generating only an invoice or shipping order E. by automating only steps in a business

B. change the flow of information

The person responsible for a​ firm's knowledge management program is called the​ ________. A. chief security officer B. chief knowledge officer C. controller D. vice president of human resources E. director

B. chief knowledge officer

Businesses that collaborate and use social business often see benefits in​ productivity, quality,​ innovation, sales​ growth, and​ ________. A. accounting option systems B. customer service C. systems operations D. hardware and software operations E. digital library systems

B. customer service

Customer relationship management includes​ ________. A. human resources applications B. customer support applications C. manufacturing applications D. accounting applications E. operations applications

B. customer support applications

Management information systems​ (MIS) provide​ ________. A. entry level managers with reports on the​ organization's current performance B. middle managers with reports on the​ organization's current performance C. only​ "super-user" managers with reports on the​ organization's current performance D. only consumers of a company with reports on the​ organization's current performance E. only senior management with reports on the​ organization's current performance

B. middle managers with reports on the​ organization's current performance

Firms that engage their​ employees, customers, and suppliers with social networking platforms embrace​ ________. A. ​e-commerce B. social business C. supply chain management D. change management E. file sharing

B. social business

If a cookie company uses Facebook to help sell a​ product, they are embracing​ ________. A. spreadsheets B. social business C. teams D. networks E. collaboration mix

B. social business

​_________ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas. A. Data display systems​ (DDS) B. Customer service applications​ (CSA) C. Enterprise resource planning​ (ERP) systems D. Quality control applications​ (QCA) E. Human resource systems​ (HRS)

C. Enterprise resource planning​ (ERP) systems

Which answer best describes what the information systems department is responsible for​ maintaining? A. The information systems department is not responsible for maintenance. B. The information systems department is responsible for maintaining the databases that comprise the​ firm's IT data infrastructure. C. The information systems department is responsible for maintaining the​ hardware, software, data​ storage, and networks that comprise the​ firm's IT infrastructure. D. The information systems department is responsible for maintaining the data storage and networks that comprise the​ firm's IT infrastructure. E. The information systems department is responsible for maintaining the software of the​ firm's IT infrastructure.

C. The information systems department is responsible for maintaining the​ hardware, software, data​ storage, and networks that comprise the​ firm's IT infrastructure.

An extranet is a system that shares data​ ________. A. within an​ organization's productions area B. within an organization C. across multiple organizations D. within an​ organization's accounting area E. within a single home

C. across multiple organizations

Systems that focus on delivering information to support management decision making are termed​ ________? A. point of sale​ (POS) systems B. forecasting systems C. business intelligence systems D. general ledger​ (GL) systems E. transaction processing systems​ (TPS)

C. business intelligence systems

Working together as a team to align a competitive strategy with the​ company's goals is an example of​ ________. A. multiple resourcing B. hourly assessment C. collaboration D. production working E. independent analyses

C. collaboration

Business processes that cross many different functional areas and require coordination across departments are supported by​ ________ among the participants. A. less knowledge sharing and more independent work B. several static ways of communicating C. flows of​ material, information, and knowledge D. more senior management that encourage loyalty E. a​ top-down company approach

C. flows of​ material, information, and knowledge

The functional area which includes the business process to check quality is called​ ________. A. corporate ventures B. human resources C. manufacturing and production D. sales and marketing E. finance and accounting

C. manufacturing and production

Functional systems that operate independently are becoming a thing of the past because​ ________. A. they are not cost effective B. of computer hardware C. they cannot easily share information D. they are too expensive to maintain E. of computer software

C. they cannot easily share information

Systems that keep track of elementary activities of an organization and are often used by operational managers are called​ ________. A. executive support systems B. data mining systems C. transaction processing systems D. digital dashboards E. business intelligence systems

C. transaction processing systems

A useful tool for storing and sharing corporate knowledge is​ a(n) ________. A. executive support systems B. blog C. wiki D. information repository E. supply chain management systems

C. wiki

Which of the following systems would BEST support managers who focus on unique problems for which the procedure to arrive at a solution may not be fully predefined in​ advance? A. Transaction processing B. Business intelligence C. ​Decision-support D. Management information E. Executive support

C. ​Decision-support

Which of the following is NOT an example of a​ company's transaction processing​ system? A. Marriott reservation system B. Delta flight reservation system C. ​Walmart's internal email system D. ​Amazon.com's payroll records E. UPS package tracking system

C. ​Walmart's internal email system

How do enterprise social networking tools create business​ value? A. By connecting the customers of an organization through​ profiles, updates, and notifications on Facebook and Instagram B. By limiting the amount of time employees can use social media while at work C. By monitoring employees and prospective​ employees' social media presence D. By connecting the members of an organization through​ profiles, updates, and​ notifications, similar to Facebook​ features, but tailored to internal corporate uses E. By monitoring vendors and​ competitors' social media presence

D. By connecting the members of an organization through​ profiles, updates, and​ notifications, similar to Facebook​ features, but tailored to internal corporate uses

​________ include(s) the strategy and policies for using information technology within an organization. A. Automatic grouping systems B. ​Sub-organizational data C. Sociotechnical systems D. IT governance E. Static organizational groups

D. IT governance

The data and software tools for​ organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions are referred to as​ ________ systems. A. transaction processing B. ​decision-support C. management information D. business intelligence E. executive support

D. business intelligence

A key word in social business is​ ________. A. growth production B. teamwork C. community D. conversations E. file computing systems​ (FCS)

D. conversations

A(n) ________ is used by senior managers to make decisions. A. XML system​ (XMLS) B. data executive system​ (DES) C. executive information system​ (EIS) D. executive support system​ (ESS) E. XBRL system​ (XBRLS)

D. executive support system​ (ESS)

Information technology today can change the​ ________, making it possible for people to share information. A. computer software B. means to store data C. people in the organization D. flow of information E. computer hardware

D. flow of information

The formal organizational unit responsible for information technology services is the​ ________. A. ​controller's office B. payroll department C. ​president's office D. information systems department E. programming department

D. information systems department

A collaborative business culture is characterized​ by: A. few rewards for teamwork. B. a command and control emphasis. C. vertical communication channels. D. reliance on teams of employees to achieve and implement the results. E. ​lower-level employees have no responsibility to improve processes.

D. reliance on teams of employees to achieve and implement the results.

All of the following are examples of functional business processes EXCEPT​ ________. A. hiring employees B. assembling the product C. identifying customers D. shipping a product E. paying creditors

D. shipping a product

A display which presents graphs and charts of key performance indicators on a single screen for managing a company is called a​ ________. A. bar graphing system B. display server system C. senior management display system D. pie charting system E. digital dashboard

E. digital dashboard

Who is responsible for educating and training users and information systems specialists about​ security, keeping management aware of security threats and​ breakdowns, and maintaining the tools and policies chosen to implement​ security? A. Chief executive officer​ (CEO) B. Chief data officer​ (CDO) C. Chief information officer​ (CIO) D. Local law enforcement agency​ (LLEA) E. Chief security officer​ (CSO)

E. Chief security officer​ (CSO)

How do information systems improve business​ processes? A. Information systems modernize business processes every two years. B. Information systems make business processes spanning many different functional areas easier to manage. C. Information systems make business processes less expensive. D. Information systems help workers maintain independence as they fill customer orders. E. Information systems improve the efficiency​ and/or effectiveness of business processes.

E. Information systems improve the efficiency​ and/or effectiveness of business processes.

Which of the following statements about information systems and business processes is​ correct? A. Information systems are used solely as a reporting tool for sales and marketing. B. Information systems have caused many processes in business to be performed manually. C. Information systems have no relation to the business process. D. Information systems create and complete all business processes. E. Information systems may make it possible to completely change a business process.

E. Information systems may make it possible to completely change a business process.

Which statement contains business processes associated with the correct functional​ area? A. The business processes of assembling the​ product, checking for​ quality, and selling the product are in the functional area of manufacturing and production. B. The business processes of hiring​ employees, selling the​ product, and evaluating​ employees' job performance are in the functional area of human resources. C. The business processes of paying​ creditors, creating financial​ statements, and producing bills of materials are in the functional area of finance and accounting. D. The business processes of assembling the​ product, checking the​ quality, and identifying the customer are in the functional area of manufacturing and marketing. E. The business processes of paying​ creditors, creating financial​ statements, and managing cash accounts are in the functional area of finance and accounting.

E. The business processes of paying​ creditors, creating financial​ statements, and managing cash accounts are in the functional area of finance and accounting.

Every business can be seen as a collection of​ ________. A. standard procedures B. software components C. people D. computers E. business processes

E. business processes

In many​ companies, the information systems department is headed by​ a(n) ________. A. entry level personnel​ (ELP) B. entry level manager​ (ELM) C. middle range manager​ (MRM) D. quality control supervisor​ (QCS) E. chief information officer​ (CIO)

E. chief information officer​ (CIO)

The person responsible for information security in most organizations is the​ ________. A. chief information officer B. vice president of human resources C. president D. controller E. chief security officer

E. chief security officer

Vail Ski Resort implemented a decision support system​ (DSS) in order to​ ________. A. deliver comprehensive information to senior executives via a digital dashboard B. present senior managers with data of external events through a web portal C. generate reports on its current performance D. track its revenue and expenses E. make better decisions about how to target their marketing programs

E. make better decisions about how to target their marketing programs

A​ browser-based collaboration and document sharing platform which is combined with powerful search features and is installed on corporate servers is called​ ________. A. Google drive B. Microsoft Office C. Dropbox D. Facebook E. Sharepoint

E. sharepoint

Systems that are used by firms to manage relationships with suppliers are called​ ________. A. enterprise systems B. transaction processing systems C. business intelligence systems D. executive support systems E. supply chain management systems

E. supply chain management systems

Functional information systems that operate independently of one another are becoming a thing of the past because​ ________. A. hardware is difficult to purchase B. social dynamics in the company are static C. cloud computing​ isn't effective D. spreadsheets are too cumbersome to maintain E. they make sharing information across functional systems difficult

E. they make sharing information across functional systems difficult

Transaction processing systems​ (TPS) are information systems that​ ________. A. are not important to the operational managers of an organization B. are often not essential to the efficiency of an organization C. perform and record​ sales, receipts, cash​ deposits, payroll, and credit decisions in a factory D. are often not essential to the effectiveness of an organization E. are unable to help with the organizational learning within a company

perform and record​ sales, receipts, cash​ deposits, payroll, and credit decisions in a factory