CIS Chapter 2 BARUCH college
Systems that are used by senior management to make decisions are called ________. A. digital dashboards B. transaction processing systems C. executive support systems D. data mining systems E. business intelligence systems
C. executive support systems
A(n) ________ system helps capture, manage, and apply the experience of the organization. A. instructional technology (ITS) B. management knowledge (MK) C. data entry (DE) D. mining data (MD) E. knowledge management (KM)
E. knowledge management (KM)
What type of system is used by senior management to help make decisions such as nonroutine decisions requiring judgment, evaluation, and insight? A. Executive support system (ESS) B. Knowledge management system (KMS) C. Customer relations management software (CRMS) D. Sales management system (SMS) E. Supply chain management system (SCMS)
A. Executive support system (ESS)
A Web interface which presents integrated personalized business content delivered to senior managers is ________. A. a portal B. an XML document C. an executive network
A. a portal
A supply chain management system is considered a type of ________ system because it shares data across multiple organizations. A. interorganizational B. enterprise C. external D. intraorganizational E. internal
A. interorganizational
A tool used for online meetings, interviews, guest speakers, events, and employee training is a(n) ________. A. virtual world B. Facebook C. online bulletin board system D. wiki E. blog
A. virtual world
Select the answer that lists all of the business benefits of collaboration and social business. A. Productivity, quality, innovation, customer service, and financial performance B. Productivity, quantity, innovation, customer service, and financial performance C. Productivity, quality, innovation, and financial performance D. Productivity, quality, innovation, customer retention, and financial performance E. Productivity, quality, customer service, and financial performance
A. Productivity, quality, innovation, customer service, and financial performance
Downloading a Kindle e-book from Amazon, buying a computer online at Best Buy, and downloading a music track from iTunes, are examples of how information systems help business processes ________. A. by checking only a client's credit B. change the flow of information C. by checking only the quality of a product D. by generating only an invoice or shipping order E. by automating only steps in a business
B. change the flow of information
The person responsible for a firm's knowledge management program is called the ________. A. chief security officer B. chief knowledge officer C. controller D. vice president of human resources E. director
B. chief knowledge officer
Businesses that collaborate and use social business often see benefits in productivity, quality, innovation, sales growth, and ________. A. accounting option systems B. customer service C. systems operations D. hardware and software operations E. digital library systems
B. customer service
Customer relationship management includes ________. A. human resources applications B. customer support applications C. manufacturing applications D. accounting applications E. operations applications
B. customer support applications
Management information systems (MIS) provide ________. A. entry level managers with reports on the organization's current performance B. middle managers with reports on the organization's current performance C. only "super-user" managers with reports on the organization's current performance D. only consumers of a company with reports on the organization's current performance E. only senior management with reports on the organization's current performance
B. middle managers with reports on the organization's current performance
Firms that engage their employees, customers, and suppliers with social networking platforms embrace ________. A. e-commerce B. social business C. supply chain management D. change management E. file sharing
B. social business
If a cookie company uses Facebook to help sell a product, they are embracing ________. A. spreadsheets B. social business C. teams D. networks E. collaboration mix
B. social business
_________ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas. A. Data display systems (DDS) B. Customer service applications (CSA) C. Enterprise resource planning (ERP) systems D. Quality control applications (QCA) E. Human resource systems (HRS)
C. Enterprise resource planning (ERP) systems
Which answer best describes what the information systems department is responsible for maintaining? A. The information systems department is not responsible for maintenance. B. The information systems department is responsible for maintaining the databases that comprise the firm's IT data infrastructure. C. The information systems department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure. D. The information systems department is responsible for maintaining the data storage and networks that comprise the firm's IT infrastructure. E. The information systems department is responsible for maintaining the software of the firm's IT infrastructure.
C. The information systems department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure.
An extranet is a system that shares data ________. A. within an organization's productions area B. within an organization C. across multiple organizations D. within an organization's accounting area E. within a single home
C. across multiple organizations
Systems that focus on delivering information to support management decision making are termed ________? A. point of sale (POS) systems B. forecasting systems C. business intelligence systems D. general ledger (GL) systems E. transaction processing systems (TPS)
C. business intelligence systems
Working together as a team to align a competitive strategy with the company's goals is an example of ________. A. multiple resourcing B. hourly assessment C. collaboration D. production working E. independent analyses
C. collaboration
Business processes that cross many different functional areas and require coordination across departments are supported by ________ among the participants. A. less knowledge sharing and more independent work B. several static ways of communicating C. flows of material, information, and knowledge D. more senior management that encourage loyalty E. a top-down company approach
C. flows of material, information, and knowledge
The functional area which includes the business process to check quality is called ________. A. corporate ventures B. human resources C. manufacturing and production D. sales and marketing E. finance and accounting
C. manufacturing and production
Functional systems that operate independently are becoming a thing of the past because ________. A. they are not cost effective B. of computer hardware C. they cannot easily share information D. they are too expensive to maintain E. of computer software
C. they cannot easily share information
Systems that keep track of elementary activities of an organization and are often used by operational managers are called ________. A. executive support systems B. data mining systems C. transaction processing systems D. digital dashboards E. business intelligence systems
C. transaction processing systems
A useful tool for storing and sharing corporate knowledge is a(n) ________. A. executive support systems B. blog C. wiki D. information repository E. supply chain management systems
C. wiki
Which of the following systems would BEST support managers who focus on unique problems for which the procedure to arrive at a solution may not be fully predefined in advance? A. Transaction processing B. Business intelligence C. Decision-support D. Management information E. Executive support
C. Decision-support
Which of the following is NOT an example of a company's transaction processing system? A. Marriott reservation system B. Delta flight reservation system C. Walmart's internal email system D. Amazon.com's payroll records E. UPS package tracking system
C. Walmart's internal email system
How do enterprise social networking tools create business value? A. By connecting the customers of an organization through profiles, updates, and notifications on Facebook and Instagram B. By limiting the amount of time employees can use social media while at work C. By monitoring employees and prospective employees' social media presence D. By connecting the members of an organization through profiles, updates, and notifications, similar to Facebook features, but tailored to internal corporate uses E. By monitoring vendors and competitors' social media presence
D. By connecting the members of an organization through profiles, updates, and notifications, similar to Facebook features, but tailored to internal corporate uses
________ include(s) the strategy and policies for using information technology within an organization. A. Automatic grouping systems B. Sub-organizational data C. Sociotechnical systems D. IT governance E. Static organizational groups
D. IT governance
The data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions are referred to as ________ systems. A. transaction processing B. decision-support C. management information D. business intelligence E. executive support
D. business intelligence
A key word in social business is ________. A. growth production B. teamwork C. community D. conversations E. file computing systems (FCS)
D. conversations
A(n) ________ is used by senior managers to make decisions. A. XML system (XMLS) B. data executive system (DES) C. executive information system (EIS) D. executive support system (ESS) E. XBRL system (XBRLS)
D. executive support system (ESS)
Information technology today can change the ________, making it possible for people to share information. A. computer software B. means to store data C. people in the organization D. flow of information E. computer hardware
D. flow of information
The formal organizational unit responsible for information technology services is the ________. A. controller's office B. payroll department C. president's office D. information systems department E. programming department
D. information systems department
A collaborative business culture is characterized by: A. few rewards for teamwork. B. a command and control emphasis. C. vertical communication channels. D. reliance on teams of employees to achieve and implement the results. E. lower-level employees have no responsibility to improve processes.
D. reliance on teams of employees to achieve and implement the results.
All of the following are examples of functional business processes EXCEPT ________. A. hiring employees B. assembling the product C. identifying customers D. shipping a product E. paying creditors
D. shipping a product
A display which presents graphs and charts of key performance indicators on a single screen for managing a company is called a ________. A. bar graphing system B. display server system C. senior management display system D. pie charting system E. digital dashboard
E. digital dashboard
Who is responsible for educating and training users and information systems specialists about security, keeping management aware of security threats and breakdowns, and maintaining the tools and policies chosen to implement security? A. Chief executive officer (CEO) B. Chief data officer (CDO) C. Chief information officer (CIO) D. Local law enforcement agency (LLEA) E. Chief security officer (CSO)
E. Chief security officer (CSO)
How do information systems improve business processes? A. Information systems modernize business processes every two years. B. Information systems make business processes spanning many different functional areas easier to manage. C. Information systems make business processes less expensive. D. Information systems help workers maintain independence as they fill customer orders. E. Information systems improve the efficiency and/or effectiveness of business processes.
E. Information systems improve the efficiency and/or effectiveness of business processes.
Which of the following statements about information systems and business processes is correct? A. Information systems are used solely as a reporting tool for sales and marketing. B. Information systems have caused many processes in business to be performed manually. C. Information systems have no relation to the business process. D. Information systems create and complete all business processes. E. Information systems may make it possible to completely change a business process.
E. Information systems may make it possible to completely change a business process.
Which statement contains business processes associated with the correct functional area? A. The business processes of assembling the product, checking for quality, and selling the product are in the functional area of manufacturing and production. B. The business processes of hiring employees, selling the product, and evaluating employees' job performance are in the functional area of human resources. C. The business processes of paying creditors, creating financial statements, and producing bills of materials are in the functional area of finance and accounting. D. The business processes of assembling the product, checking the quality, and identifying the customer are in the functional area of manufacturing and marketing. E. The business processes of paying creditors, creating financial statements, and managing cash accounts are in the functional area of finance and accounting.
E. The business processes of paying creditors, creating financial statements, and managing cash accounts are in the functional area of finance and accounting.
Every business can be seen as a collection of ________. A. standard procedures B. software components C. people D. computers E. business processes
E. business processes
In many companies, the information systems department is headed by a(n) ________. A. entry level personnel (ELP) B. entry level manager (ELM) C. middle range manager (MRM) D. quality control supervisor (QCS) E. chief information officer (CIO)
E. chief information officer (CIO)
The person responsible for information security in most organizations is the ________. A. chief information officer B. vice president of human resources C. president D. controller E. chief security officer
E. chief security officer
Vail Ski Resort implemented a decision support system (DSS) in order to ________. A. deliver comprehensive information to senior executives via a digital dashboard B. present senior managers with data of external events through a web portal C. generate reports on its current performance D. track its revenue and expenses E. make better decisions about how to target their marketing programs
E. make better decisions about how to target their marketing programs
A browser-based collaboration and document sharing platform which is combined with powerful search features and is installed on corporate servers is called ________. A. Google drive B. Microsoft Office C. Dropbox D. Facebook E. Sharepoint
E. sharepoint
Systems that are used by firms to manage relationships with suppliers are called ________. A. enterprise systems B. transaction processing systems C. business intelligence systems D. executive support systems E. supply chain management systems
E. supply chain management systems
Functional information systems that operate independently of one another are becoming a thing of the past because ________. A. hardware is difficult to purchase B. social dynamics in the company are static C. cloud computing isn't effective D. spreadsheets are too cumbersome to maintain E. they make sharing information across functional systems difficult
E. they make sharing information across functional systems difficult
Transaction processing systems (TPS) are information systems that ________. A. are not important to the operational managers of an organization B. are often not essential to the efficiency of an organization C. perform and record sales, receipts, cash deposits, payroll, and credit decisions in a factory D. are often not essential to the effectiveness of an organization E. are unable to help with the organizational learning within a company
perform and record sales, receipts, cash deposits, payroll, and credit decisions in a factory