CMST 2064 final filbel (ch. 6,7,9,10,11, and appendix)
According to your textbook, task-oriented leaders are attracted to the head of a table, while more socially oriented leaders are likely to sit a. in the middle position at the side of a table. b. at the corner of a table in order to avoid sitting at the head of the table. c. at various places around the table in order to sit side-by-side with every member. d. at the head of the table, just like task-oriented leaders. e. next to a task-oriented member who can keep the leader on track.
A
After presenting a proposed solution to a group problem, Carlos says "I can't see any other way of solving this that makes sense." Which defensive behavior is exemplified in Carlos's statement? a. certainty b. control c. evaluation d. neutrality e. strategy
A
All of the following communication strategies can help improve a group's team talk EXCEPT: a. Express your individual needs. b. Use the pronouns "we," "us," and "our." c. Listen to dissenters. d. Speak in a specific and active voice. e. Ask more "what if" questions.
A
In this dimension of team talk, members use plural pronouns when talking about the group and its work. a. identification b. minimal power differentiation c. social equity d. conflict management e. negotiation
A
The statement "Let's keep working on this report until we're ready for a dinner break. That way we may not have to meet tomorrow" is an indicator of which team talk dimension? a. identification b. interdependence c. power differentiation d. social distance e. negotiation process
A
The study of body movement and physical expression is referred to as a. kinesics. b. word stress. c. proxemics. d. territoriality. e. polychronic.
A
Aisha laughs and smiles when she talks, stands close to other group members in a relaxed posture, and uses direct eye contact. What characteristic of nonverbal communication is she using? a. kinesics b. nonverbal immediacy c. spontaneity and provisionalism d. territoriality e. social distance
B
In this dimension of team talk, members use language that acknowledges shared needs and expresses the need for cooperation. a. identification b. interdependence c. social equity d. conflict management e. negotiation
B
Members of most well-established groups interact with one another at Hall's a. intimate distance. b. personal distance. c. social distance. d. business distance. e. public distance.
B
Researchers claim that men and women use language differently. Men are more likely to a. use communication to maintain relationships and cooperate with others. b. assert their ideas and verbally compete with others. c. include qualifiers and tag questions in their sentences. d. provide more supporting or explanatory details before getting to the point. e. speak tentatively.
B
Several studies report that without listening training, most people listen at ______ efficiency. a. 15% b. 25% c. 35% d. 45% e. 55%
B
Stephen Covey, author of The 7 Habits of High Effective People, uses listening to illustrate the 3 components of an effective habit. According to Covey, which of the following answers is a critical component of an effective listening habit? a. hearing b. desire c. opportunity d. memory e. empathy
B
Suppose your group suggests having a meeting on Saturday morning. Nicole seems upset. You want to understand how she feels about the proposed meeting. When she explains her concerns, you should focus your efforts on a. analytical listening. b. empathic listening. c. comprehensive listening. d. appreciative listening. e. discriminative listening.
B
The statement "That's a stupid way to approach the problem" is an example of which type of response? a. descriptive b. evaluative c. problem-oriented d. strategic e. empathetic
B
The variations in vocabulary, pronunciation, syntax, and style that distinguish speakers from different ethnic groups and geographic areas are referred to as a. denotative differences. b. dialects. c. codeswitching. d. abstract meaning. e. jargon
B
Which dimension of a supportive communication climate is evident when group members are flexible, offer ideas, and welcome suggestions from others? a. description b. provisionalism c. problem control d. neutrality e. certainty
B
Which of the following describes the language that group members should use as they work together? a. bypassing b. team talk c. concrete words d. abstract words e. whorf hypotheses
B
Which of the following refers to message components other than words that generate meaning? a. bypassing b. nonverbal c. connotation d. verbal e. jargon
B
Which of the following statements illustrates the Social Equality Dimension of team talk? a. "I don't think we should quit until we're finished. " b. "Hey guys, let's find out where Lee stands on this before we do anything this far out." c. "What do you need to know from us to do this?" d. "How many of you think that Lee is right?" e. "We've always done it this way."
B
__________ is the ability to understand, analyze, respect, and respond to the meaning of another person's spoken and nonverbal messages. a. Feedback b. Listening c. Self-centered listening d. The Golden Listening Rule e. Working memory
B
All of the following nonverbal behaviors are characteristics of nonverbal immediacy EXCEPT a. more eye contact. b. more touching. c. more leaning back. d. more relaxed posture. e. more laughing and smiling.
C
In reviewing the research on dialects, Carley Dodd has drawn several conclusions. Which statement is NOT one of Dodd's conclusions? a. People judge others by their speech. b. Upward mobility and social aspirations influence whether people change their speech to the accepted norms. c. It would be unethical to speak differently at home than you would speak at work. d. General American Speech is most accepted by the majority of the American culture. e. People should be aware of dialect prejudices and attempt to look beyond the surface.
C
In the United States, Standard American English is the most commonly accepted dialect spoken by as much as _______ of the U.S. population. a. 45%. b. 50%. c. 60% . d. 55%. e. 75%.
C
In this dimension of team talk, members talk to one another on equal terms. a. identification b. interdependence c. minimal power differentiation d. social equality e. negotiation
C
Studies have found that listening occupies _______________ of a college student's communicating time. a. less than 10% b. less than 30% c. more than 50% d. more than 70% e. about 95%
C
Toby presents a proposed solution to a group problem and says "If it's okay with everyone, I'd like to explain how this solution worked in a group I once belonged to and how we pulled together to make it work. It may help us with this problem." Which supportive behavior is exemplified in Toby's statement? a. description b. empathy c. equality d. provisionalism e. spontaneity
C
Unlike working memory theory, short-term memory a. has a large capacity, enabling group members to remember names, numbers, and discussion issues. b. is highly effective for listening to speeches and lectures. c. helps you remember about 7 (plus or minus 2) different items or bits of information at one time. d. allows you to sift through what you've heard to create new meaning. e. does all of the above.
C
What are the distance parameters most North Americans use when interacting with new acquaintances and strangers? a. 0 to 18 inches b. 18 inches to 4 feet c. 4 feet to 8 feet d. 8 feet to 12 feet e. 12 feet to 15 feet
C
When African Americans speak one way among white people or in business settings and quite differently at home, they are a. using jargon. b. bypassing. c. codeswitching. d. accenting. e. culture-jumping.
C
Which of the following focuses on how you use words and language? a. nonverbal b. denotation c. verbal d. abstract e. concrete
C
Which of the following statements illustrates the Conflict Management Dimension of team talk? a. "We've finished this in record time. " b. "Hey guys, let's find out where Lee stands on this before we do anything this far out." c. "Could we back up and look at this from a different angle?" d. "How many of you think that Lee is right?" e. "Does this meet our standard for good work?"
C
Anthropologist Edward T. Hall identifies 4 zones of interaction used by most North Americans. Which of the following answers is NOT one of Hall's zones? a. intimate distance b. personal distance c. social distance d. business distance e. public distance
D
At a regular study group meeting, one member asks that everyone be able to "summarize the most important information in each chapter." At the next meeting, a group member distributes an outline of the textbook's important concepts but wonders why no one else in the group has made the same effort. This misunderstanding is an example of a. failure to follow the rules of language. b. denotation. c. failure to interpret nonverbal behavior. d. bypassing. e. concrete words.
D
Each of the following is an example of verbal abuse EXCEPT: a. harsh, sarcastic tone of voice. b. slurs. c. threatening words. d. disagreement. e. obscene language.
D
In this dimension of team talk, members may use casual language, nicknames, or avoid using titles when interacting. a. identification b. interdependence c. conflict management d. social equality e. negotiation
D
The question, "Could we back up and look at this from a different angle?" is an indicator of which team talk dimension? a. identification b. interdependence c. power differentiation d. conflict management e. social equality
D
Which of the following is NOT an example of nonverbal communication? a. tone of voice b. physical proximity c. eye contact d. use of words e. facial expressions
D
Which of the following words would be considered the most concrete description of a member's behavior? a. disrupts b. rude c. insensitive d. burps e. offends
D
While preparing for a corporate job interview, Richard pays careful attention to selecting appropriate clothing (including the long-sleeved shirt to hide his tattoo), reminding himself to smile and establish eye contact with the person who will be interviewing him, and answering possible questions in a strong, confident voice. What aspect of nonverbal communication has Richard failed to consider? a. appearance b. vocal quality c. facial expression d. body movement e. all of the above
D
_______________ is the means we use to achieve group goals, the stimulus we use to build relationships, and the evidence we use to assess group work. a. Connotation b. Bypassing c. Climate d. Team talk e. Provisionalism
D
According to Jack Gibb and his notion of supportive/defensive communication, which communication behavior is the opposite of strategic? a. evaluation b. neutral c. superiority d. empathetic e. spontaneous
E
How should you use team talk to produce a stronger, more cooperative group? a. Encourage group members to express disagreements and listen patiently to dissenters. b. Ask more "what if" questions and make fewer "we can't do it" statements. c. Ask group members to address you by your first name or nickname. d. Speak in a specific and active voice rather than an abstract and passive voice. e. All of the above.
E
Jack Gibb describes 6 pairs of communication behaviors that influence whether a group's climate is defensive or supportive. Which of the following communication behaviors is the opposite of evaluation? a. control b. problem orientation c. strategy d. superiority e. description
E
Posture, touch, and gestures are examples of a. territoriality. b. intimate distance. c. denotation. d. polychronics. e. kinesics.
E
Research suggests that nonverbal communication accounts for between _________% of the meaning we communicate to others. a. 20-30 b. 30-40 c. 40-50 d. 50-60 e. 60-70
E
Researchers conclude that of the total time most people spend communicating in a given day, they spend about ________% of that time listening. a. 10-20 b. 20-40 c. 30-50 d. 40-60 e. 40-70
E
Researchers maintain that good-looking people _______________ than less attractive people. a. are seen as friendlier b. are seen as more credible c. make more money d. get promoted more often e. All of the above.
E
Team talk enables groups to a. share information. b. express opinions. c. change destination. d. achieve success. e. All of the above.
E
The specialized or technical language of a profession is referred to as a. denotative. b. dialects. c. concrete. d. abstract. e. jargon.
E
When group members use different meanings for the same words and phrases, they run the risk of a. team talk. b. connotations. c. abstraction. d. denotation. e. bypassing.
E
Which of the following is an example of an abstract word? a. meeting b. table c. computer d. dictionary e. fairness
E
"Wouldn't it be great if you submitted a plan based on total group consensus?" is an example of the minimal power differentiation dimensions of team talk.
F
A dialect is the sound of one language imposed on another.
F
A group member showing nonverbal immediacy would lean back, sit farther away from members, and rarely make eye contact.
F
A number of studies have demonstrated that group members prefer face-to-face seating for cooperative activities.
F
According to Jack Gibb's characteristics of supportive and defensive communication climates, control is the opposite of spontaneity.
F
Bypassing is the means we use to achieve group goals, the stimulus we use to build group relationships, and the evidence we use to assess group work.
F
Direct and consistent eye contact is insulting to many North Americans.`
F
Effective group members who understand the importance of team talk use "I" language more than they use "you" and "we" language.
F
Emoticons such as J or :-( are very effective substitutes for communicating feelings and emotions in virtual groups.
F
Members of well-established groups who use Hall's personal zone to communicate with one another will find it difficult to maintain comfortable interaction.
F
Men tend to language that includes tag questions such as "Let's move on to the next item on the agenda. Okay?"
F
Research suggests that emoticons have a significant effect on the interpretation of a typed message.
F
Researchers suggest that more than 90% of the meaning generated when interacting with others is conveyed through nonverbal behavior.
F
The use of appropriate titles is an important element of the social equality dimension of team talk.
F
The use of jargon is always counterproductive in communication.
F
When dealing with a group member who uses offensive language it's important to remember that the use of such language is okay as long as no one in the group is targeted.
F
When dealing with a group member who uses offensive language to attack or intimidate others, your textbook recommends using controlling behaviors such as raising your own voice, swearing, or using sarcasm.
F
When you use the word "you," you are taking responsibility for your own feeling and actions.
F
"Hey Fred, try to find out whether Bob will be able to hang out with us after the meeting is over" is an example of the social equality dimension of team talk
T
A consistent finding across several studies is that speakers of Standard American English are judged as more intelligent, ambitious, and successful.
T
A group member engaging in Gibb's supportive behavior labeled empathy might say, "I can't believe he said that to you. No wonder you're upset."
T
A roundtable seating arrangement tends to foster more interaction than other arrangements.
T
Abstract words refer to ideas or concepts you cannot see or touch, such as dignity, hope, and faith.
T
Bypassing occurs when group members use different meaning for the same words.
T
Concrete words refer to specific things you perceive with your senses—things you can see, hear, touch, smell, or taste.
T
Dialects are distinct from the commonly accepted form of a particular language.
T
Effective group members in positions of power engage in team talk by refraining from talking and interrupting more than others do.
T
Good-looking people tend to make more money and get promoted more often than those with average looks.
T
Group members who look for meaning in the people using words rather than in the words themselves are less likely to bypass or be bypassed.
T
Group members' tone of voice, eye contact, and physical proximity can tell you as much or more about their thoughts and feelings than the words they speak.
T
Groups in supportive climates show evidence of nonverbal immediacy.
T
If you slouch in your chair, other group members may interpret your posture as lack of interest or dislike for the group.
T
In Donnellon's recommendations for effective team talk, you would use the negotiation strategy to ask "what if" questions, propose solution criteria, and summarize areas of agreement.
T
Male speech is generally characterized as more direct and forceful than female speech.
T
Many middle-class African Americans engage in codeswitching as they speak both Black English and Standard American English.
T
Meanings are in people, not in words.
T
Nonverbal messages express the emotional meaning of messages.
T
People in high context cultures put more emphasis on nonverbal codes to interpret meaning.
T
People in low context cultures put more emphasis on language to interpret meaning.
T
Research suggests that nonverbal behavior accounts for between 60 and 70 percent of all meaning.
T
Saying "Greg's behavior was disruptive" is an example of abstract language.
T
Sociologist Jack Gibb describes a defensive climate as one in which members devote attention to protecting themselves and defeating their perceived opponents.
T
Successful teams use plural pronouns such as "we" when talking to one another.
T
The 6 dimensions in Donnellon's team talk include conflict management, negotiation, and identification.
T
The dialectic opposite of the defensive behavior Gibb labels as evaluation is a supportive behavior Gibb labels as description.
T
The more abstract your language, the more likely others can interpret its meaning in ways other than intended.
T
There may be times when a group member may need to behave in a way that creates a defensive climate in order to help a group achieve its goal.
T
Touch in groups can result in greater teamwork, solidarity, and sharing among members.
T
We usually use Hall's social distance (4 to 8 feet apart) with new acquaintances and strangers.
T
