COM 1000 Final
Select all of the outcomes of effective listening.
1. Advancing in the workplace 2. Understanding the world 3. Forming relationships 4. Detecting deception
Select all possible options that describe culture.
1. Represents countries, organizations, groups of people. 2. Socially transmitted behavior patterns, beliefs, attitudes, and values. 3. Creates a lens through which people see the world. 4. Developed and shared by communication.
Organize Maslow's Needs.
1. Self-actualization 2. Self-esteem and social esteem 3. Belonging and love 4. Safety needs 5. Biological needs
What percentage of our communicative life do we spend listening?
44%
Being distracted by words we don't like
Semantic distraction
Rules regarding how humans use language to evoke meaning
Semantics
Locations where communication takes place
Situation
Using all available sense to check understanding, paraphrasing before providing feedback
Active listening
________ is when your mind selects, organizes, and interprets what you sense
Active perception
What verbal cue typically fulfills personal psychological needs?
Adaptors
________ are nonverbal movements that usually involve the unintended touching or manipulating of our bodies or artifacts to fulfill some physical or psychological need."
Adaptors
Informal, casual language used among equals
Slang
the concept that includes physical attractiveness, how desirable a person is to work with, and how much "social value" the person has for others.
Attractiveness
__________ is the process in which two or more parties attempt to reach an agreement on what each should give and receive in a transaction between them.
Bargaining
The means of travel for messages
Channel
Overused, unoriginal phrases that have lost their meaning
Clichés
Systematic arrangements of symbols to create messages
Code
the idea that we sometimes bond with people whose strengths are our weaknesses.
Complementarity
___________ are relationships in which each person supplies something the other person or persons lack.
Complementary relationships
Which of the following skills does the study of communication help improve?
Conflict resolution, team building, problem solving, public speaking, critical thinking, and decision making
What types of definition is being used in this example? ignorant = "stupid, low class, rowdy"
Connotative
Any interference in encoding and decoding
Noise
sending verbal and nonverbal messages that conflict
Contradicting
Scrutinizing for accuracy, meaningfulness, and utility.
Critical listening
What types of definition is being used in this example? ignorant= "lacking knowledge about a particular thing."
Denotative
Attempting to understand another person's perspective
Empathic listening
Translating and assigning meaning to messages
Encoding and decoding
_________ is when an individual makes a judgment about another person or his or her behavior.
Evaluation
Focusing on details
Factual distraction
T or F: A code can only communicate a single meaning at a time
False
T or F: By definition, increasing communication quantity increases communication quality.
False
T or F: Words have inherent meaning.
False
Verbal and nonverbal responses to messages
Feedback
An initial opinion about people upon meeting them
First impressions
Broken language rules that can lower communicator credibility
Grammatical errors
The passive, physiological process of receiving sound
Hearing
The generation of meaning in dyads or small groups
Interpersonal communication
extends from you outward to 18 inches and is used by people who are relationally close to you
Intimate distance
Planning, problem solving, and evaluating
Intrapersonal communication
the nonword sounds and nonword characteristics of language, such as pitch, volume, rate, and quality
paralinguistic features
Language used in a specialized profession or hobby
Jargon
__________ is the study of bodily movements, including posture, gestures, and facial expressions
Kinesics
Mehrabian studied nonverbal communication and considered its connection to:
Liking, status, responsiveness
Attending to stimuli to receive positive emotional response
Listening for enjoyment
Receiving, constructing meaning from, and responding to verbal and nonverbal messages
Listening to
Permanent storage for language, knowledge, and facial recognition
Long-term memory
One person generating meaning to many, who cannot provide immediate nonverbal feedback
Mass communication
Being angry at a roommate
Mental distraction
Verbal and nonverbal signs of thoughts and feelings
Messages
Verbal/nonverbal signs and behaviors that represent thoughts and ideas are best defined as:
Messages
__________ is the tendency to remember better the things that reinforce your beliefs than those that oppose them
Selective retention
What types of definition is being used in this example? ignorant = "visible confusion, inability to explain information, asking many clarifying questions."
Operational
a group of people excluded from another group with higher status; a group marginalized by the dominant culture.
Out-group
Sources that initiate messages and targets who receive them
People
ranges from 18 inches to 4 ft, the distance is used by most Americans for conversation and other non-intimate exchanges.
Personal distance
"bubble" that moves around with you. It is the distance you maintain between yourself and others, the amount of space you claim as your own.
Personal space
Rules regarding small talk to establish sociability
Phatic communication
Being very tired
Physical distraction
Rules regarding language in social contexts. Why do the do same words in the same order have different meanings in different situations?
Pragmatics
an unfavorable predisposition about an individual because of his or her membership in a stereotypical group.
Prejudice
the location, distance or range between persons and things.
Proximity
exceeds 12 ft and is used most often in public speaking in such settings as lecture halls, churches, convention halls, etc.
Public distance
One person generating meaning to many, who can provide immediate nonverbal feedback
Public speaking
the unique resonance of the voice, such as huskiness, nasality, raspiness, or whininess
Quality
the pace of your speech
Rate
Language associated with the culture of a geographic area
Regionalism
the stage of the relationship in which the prior bond disintegrates.
Relational deterioration
Sending the same message both verbally and non verbally
Repeating
the idea that we tend to select our friends and loved ones from people who demonstrate positive interest in us.
Responsiveness
Filing systems for memory
Schemas
Making your Instagram show only the posts of your "close friends" versus everyone you are following considered an example of:
Selective attention
Sustained focus given to important stimuli
Selective attention
When you chose to block people online it is considered an example of:
Selective exposure
_________ is the tendency to see, hear, and believe only what you want to see, hear, and believe
Selective perception
ranges from 4-12 ft, used most often to carry out business in the workplace, especially in formal, less personal situations.
Social distance
Making a hasty generalization about a group based on a judgment about an individual from that group.
Stereotyping
A signal that activates selective attention
Stimulus
__________ are relationships in which participants mirror each other or are highly similar.
Symmetrical relationships
Rules regarding how words are arranged to form phrases and sentences.
Syntax
the highness or lowness of the voice
pitch
Which of the following can create differences in perception among others? (Check all that apply).
Temporal conditions, roles, identity factors, past experiences, present feelings and circumstances
Which example did the instructor use for pathos in the Week 1 Lecture?
Tip from a former smoker
T or F: INTRApersonal communication helps us develop self-awareness and interpersonal communication helps us see how others relate to us.
True
T or F: Impression management is sharing personalized details in order to present an idealized self.
True
T or F: Interpersonal relationships are the associations between at least two people who are interdependent, who use some consistent patterns of interaction, and who have interacted for an extended period of time.
True
T or F: Nonverbal communication can be defined as using messages other than words to create meaning with others.
True
T or F: Personal identity is the perception of what makes an individual unique with regard to various personality characteristics, interests, and values.
True
T or F: The interdependent nature of interpersonal relationships suggest that people mutually satisfy their needs while partaking in the relationships.
True
Interprets and assigns meaning to stimuli
Working memory
Using nonverbal and verbal codes to add meaning to each other and to expand the meaning of either message alone
complementing
The use of nonverbal cues to strengthen verbal messages
emphasizing
the variety or changes in pitch
inflection
_________ is the study of the human use of space and distance
proxemics
using nonverbal codes to monitor and control interactions with others
regulating
the initial stage in a relationship that moves a couple from meeting to mating.
relational development
the stage in a relationship after a couple has bonded and in which they engage in the process of keeping the relationship together.
relational maintenance
A temporary storage place for information
short term memory
using nonverbal codes instead of verbal codes
substituting
all of the oral aspects of sound except words themselves
vocal cues
the loudness or softness of the voice
volume