COM 1000 Final

Select all of the outcomes of effective listening.

1. Advancing in the workplace 2. Understanding the world 3. Forming relationships 4. Detecting deception

Select all possible options that describe culture.

1. Represents countries, organizations, groups of people. 2. Socially transmitted behavior patterns, beliefs, attitudes, and values. 3. Creates a lens through which people see the world. 4. Developed and shared by communication.

Organize Maslow's Needs.

1. Self-actualization 2. Self-esteem and social esteem 3. Belonging and love 4. Safety needs 5. Biological needs

What percentage of our communicative life do we spend listening?

44%

Being distracted by words we don't like

Semantic distraction

Rules regarding how humans use language to evoke meaning

Semantics

Locations where communication takes place

Situation

Using all available sense to check understanding, paraphrasing before providing feedback

Active listening

________ is when your mind selects, organizes, and interprets what you sense

Active perception

What verbal cue typically fulfills personal psychological needs?

Adaptors

________ are nonverbal movements that usually involve the unintended touching or manipulating of our bodies or artifacts to fulfill some physical or psychological need."

Adaptors

Informal, casual language used among equals

Slang

the concept that includes physical attractiveness, how desirable a person is to work with, and how much "social value" the person has for others.

Attractiveness

__________ is the process in which two or more parties attempt to reach an agreement on what each should give and receive in a transaction between them.

Bargaining

The means of travel for messages

Channel

Overused, unoriginal phrases that have lost their meaning

Clichés

Systematic arrangements of symbols to create messages

Code

the idea that we sometimes bond with people whose strengths are our weaknesses.

Complementarity

___________ are relationships in which each person supplies something the other person or persons lack.

Complementary relationships

Which of the following skills does the study of communication help improve?

Conflict resolution, team building, problem solving, public speaking, critical thinking, and decision making

What types of definition is being used in this example? ignorant = "stupid, low class, rowdy"

Connotative

Any interference in encoding and decoding

Noise

sending verbal and nonverbal messages that conflict

Contradicting

Scrutinizing for accuracy, meaningfulness, and utility.

Critical listening

What types of definition is being used in this example? ignorant= "lacking knowledge about a particular thing."

Denotative

Attempting to understand another person's perspective

Empathic listening

Translating and assigning meaning to messages

Encoding and decoding

_________ is when an individual makes a judgment about another person or his or her behavior.

Evaluation

Focusing on details

Factual distraction

T or F: A code can only communicate a single meaning at a time

False

T or F: By definition, increasing communication quantity increases communication quality.

False

T or F: Words have inherent meaning.

False

Verbal and nonverbal responses to messages

Feedback

An initial opinion about people upon meeting them

First impressions

Broken language rules that can lower communicator credibility

Grammatical errors

The passive, physiological process of receiving sound

Hearing

The generation of meaning in dyads or small groups

Interpersonal communication

extends from you outward to 18 inches and is used by people who are relationally close to you

Intimate distance

Planning, problem solving, and evaluating

Intrapersonal communication

the nonword sounds and nonword characteristics of language, such as pitch, volume, rate, and quality

paralinguistic features

Language used in a specialized profession or hobby

Jargon

__________ is the study of bodily movements, including posture, gestures, and facial expressions

Kinesics

Mehrabian studied nonverbal communication and considered its connection to:

Liking, status, responsiveness

Attending to stimuli to receive positive emotional response

Listening for enjoyment

Receiving, constructing meaning from, and responding to verbal and nonverbal messages

Listening to

Permanent storage for language, knowledge, and facial recognition

Long-term memory

One person generating meaning to many, who cannot provide immediate nonverbal feedback

Mass communication

Being angry at a roommate

Mental distraction

Verbal and nonverbal signs of thoughts and feelings

Messages

Verbal/nonverbal signs and behaviors that represent thoughts and ideas are best defined as:

Messages

__________ is the tendency to remember better the things that reinforce your beliefs than those that oppose them

Selective retention

What types of definition is being used in this example? ignorant = "visible confusion, inability to explain information, asking many clarifying questions."

Operational

a group of people excluded from another group with higher status; a group marginalized by the dominant culture.

Out-group

Sources that initiate messages and targets who receive them

People

ranges from 18 inches to 4 ft, the distance is used by most Americans for conversation and other non-intimate exchanges.

Personal distance

"bubble" that moves around with you. It is the distance you maintain between yourself and others, the amount of space you claim as your own.

Personal space

Rules regarding small talk to establish sociability

Phatic communication

Being very tired

Physical distraction

Rules regarding language in social contexts. Why do the do same words in the same order have different meanings in different situations?

Pragmatics

an unfavorable predisposition about an individual because of his or her membership in a stereotypical group.

Prejudice

the location, distance or range between persons and things.

Proximity

exceeds 12 ft and is used most often in public speaking in such settings as lecture halls, churches, convention halls, etc.

Public distance

One person generating meaning to many, who can provide immediate nonverbal feedback

Public speaking

the unique resonance of the voice, such as huskiness, nasality, raspiness, or whininess

Quality

the pace of your speech

Rate

Language associated with the culture of a geographic area

Regionalism

the stage of the relationship in which the prior bond disintegrates.

Relational deterioration

Sending the same message both verbally and non verbally

Repeating

the idea that we tend to select our friends and loved ones from people who demonstrate positive interest in us.

Responsiveness

Filing systems for memory

Schemas

Making your Instagram show only the posts of your "close friends" versus everyone you are following considered an example of:

Selective attention

Sustained focus given to important stimuli

Selective attention

When you chose to block people online it is considered an example of:

Selective exposure

_________ is the tendency to see, hear, and believe only what you want to see, hear, and believe

Selective perception

ranges from 4-12 ft, used most often to carry out business in the workplace, especially in formal, less personal situations.

Social distance

Making a hasty generalization about a group based on a judgment about an individual from that group.

Stereotyping

A signal that activates selective attention

Stimulus

__________ are relationships in which participants mirror each other or are highly similar.

Symmetrical relationships

Rules regarding how words are arranged to form phrases and sentences.

Syntax

the highness or lowness of the voice

pitch

Which of the following can create differences in perception among others? (Check all that apply).

Temporal conditions, roles, identity factors, past experiences, present feelings and circumstances

Which example did the instructor use for pathos in the Week 1 Lecture?

Tip from a former smoker

T or F: INTRApersonal communication helps us develop self-awareness and interpersonal communication helps us see how others relate to us.

True

T or F: Impression management is sharing personalized details in order to present an idealized self.

True

T or F: Interpersonal relationships are the associations between at least two people who are interdependent, who use some consistent patterns of interaction, and who have interacted for an extended period of time.

True

T or F: Nonverbal communication can be defined as using messages other than words to create meaning with others.

True

T or F: Personal identity is the perception of what makes an individual unique with regard to various personality characteristics, interests, and values.

True

T or F: The interdependent nature of interpersonal relationships suggest that people mutually satisfy their needs while partaking in the relationships.

True

Interprets and assigns meaning to stimuli

Working memory

Using nonverbal and verbal codes to add meaning to each other and to expand the meaning of either message alone

complementing

The use of nonverbal cues to strengthen verbal messages

emphasizing

the variety or changes in pitch

inflection

_________ is the study of the human use of space and distance

proxemics

using nonverbal codes to monitor and control interactions with others

regulating

the initial stage in a relationship that moves a couple from meeting to mating.

relational development

the stage in a relationship after a couple has bonded and in which they engage in the process of keeping the relationship together.

relational maintenance

A temporary storage place for information

short term memory

using nonverbal codes instead of verbal codes

substituting

all of the oral aspects of sound except words themselves

vocal cues

the loudness or softness of the voice

volume