comm 120 midterm

how does time affect interviews?

- both how long you have (the time you have to work with) - and the time of day (do you know the person you are interviewing is always hangry at 11, don't do it then then)

what is a mirror probe?

- repeating their answer this is important when you are shocked "what you are really saying is this..."

what is a nudging probe?

"Okay" Mhm Yeah

what is a mild leading question?

"wasn't this cruise better than that one"

what is a reflective probes

"what made you think that" Why is that?

what is the clearinghouse question technique for closing an interview?

"anything else i should know before we finish?"

what is a clearinghouse probe?

"is there anything else i need to know about that hasn't been shared"

what is a informational probe?

"tell me a little bit more about that" "who is in charge of that?

What is the tell me everything trap?

"tell me about yourself" don't really get at what you want to learn instead: tell me about yourself in relation to why you are a good candidate for the job"

what are the common question pitfalls?

- bipolar trap - tell me everything - open to closed switch - double barreled - leading push - guessing game - yes no response - curious probe - quiz show - complexity v simplicity don't ask don't tell

what can ambiguities look like in interviews?

we often interpret words in different meanings ex: he asked us all to think of a dog in class

what is the bipolar trap pitfall?

when there are only two options "do you like this class" (but you actually want to know why too)

how does the relational dimension of affection influence interviewing?

when we like someone we are more likely to be open and honest w them

what is the double barreled pitfal?

when you are two detailed questions ex; What were things that you did in high school? What clubs were you involved in? people normally just respond to one

what is the open to closed switch pitfall?

when you switch you question to make it have much less range - how was your weekend? did you have fun?

how does the relational dimension of control influence interviewing?

who has control of the interview determines who hold the power and leads the interview

what is a highly scheduled interview?

you know and follow the order you want to do them in

what are the types of interviews

Information-gathering Information giving Focus group interviews Selection interviews Performance interviews Persuasive interviews Counseling interviews

what are the different perceptions in an interview

Perceptions of self Perceptions of the other party Other parties perceptions of self Other parties perceptions of you

five elements of an interview

Interactional Collaborative comm process Two parties One has a purpose That asks and answers questions

Yes (No) Response Pitfall

Interviewer asks a question that has only one obvious answer, a yes or a no

Leading Push Pitfall

Interviewer asks a question that suggests how a person ought to respond

Quiz Show Pitfall

Interviewer asks questions above the interviewee's information level. Don't quiz them

Guessing Game Pitfall

Interviewer tries to guess information instead of asking for it

what is a suggestive leading question?

Is your favorite sport soccer?

what is a level 1 interaction?

Low level low risk low engagement interactions Small talk; networking events Generally avoiding judgment Asking talking about surface level stuff Where most of our interaction occurs

how to handle a talkative interviewee?

Narrow down which questions ; use more closed questions Start w important questions

what are pro's and cons of open ended Q's?

Pros Good way to develop trust Encourages respondents to reveal what respondents find important the them Helps them trust you more "Tell me about yourself" - to broad Less threatening; can reveal a lot cons Take a lot of time You may need to sheppard them and direct them Respondents may give irrelevant or unimportant info They may withhold information that they think is irrelevant but isn't (is actually important) Can be more difficult to track, record and analyze Hiring interviews can be hard to track The goal is to compare person a to person b Gets asked: Tell me about yourself; If A talks about graphic design, B talks about loving to vacation that doesnt work

what is a restatement probe?

Restate all or part of the original question. rephrasing an original ? tactfully may avoid embarrassing an interviewee "you mean this, right?

what is the criteria for selecting interviewees for informational interviews?

level of information, availability, willingness, competency

Pros and cons of recording an interview

Advantages Creates a full record of the interview Allows the interviewer to relax and focus on the interview itself May pick up answers that were unintelligible in the interview itself You can be more present in the interview Disadvantages Some people distrust them and not share as much The recording device can malfunction They can create a distraction and limit responses

nondirective interview

An interview in which the applicant is allowed the maximum amount of freedom in determining the course of the discussion, while the interviewer carefully refrains from influencing the applicant's remarks

what is a level 2 interaction?

As an interviewer you want to get to this level (potentially 3 but that is hard) People are willing to give a little bit more info and risk it a little More revealing of ideas, feelings and information Start the general convo (level 1), but go a little bit deeper to hit level 3

how to handle a dishonest interviewee?

Asking clarifying questions Ask to Provide sources

What is a probing question?

Asks for more information

what are guidelines for closing?

Be sincere and honest. Do not rush the closing. Even if you are out of time! "Maybe we can meet another time to carry on" Do not introduce new topics or ideas. Leave the door open for future contacts. "You've got my email, if there is anything else you feel that is important for me to know" Avoid false closings. Gets confusing for people, if you are closing, close. Avoid failed departures.

how to handle a video conference interview

Best practices Hesitate slightly before asking or answering questions Look directly into the camera Its eye contact Focus on the interviewer or interviewee Avoid excessive motion or stiffness Pay attention to small noises that might get picked up by the mic (tapping, etc) Speak naturally without shouting Show energy and enthusiasm through your voice and face (including smiling)

pros and cons of note-taking during interview

Cons Might make the ee more self conscious about their answers Pros Helpful to have a record

how to handle a reticent interview?

Crimes, celebrities, forced interviews, exit interviews, informational interviews Go from more closed to open interviews Establishing motivation Asking questions in different ways

how to handle a hostile interviewee?

Criminal interviews, investigative journalism, courtrooms, paparazzi interviews, also happens in the workplace (exit interviews) Don't escalate, and feed into the situation Acknowledging their emotions and feelings

don't ask don't tell pitfall

Delve into information and emotions that respondents may be incapable of addressing because of social, psychological, or situational constraints

Curious Probe Pitfall

Delve into information you do not need - when you go off into unimportant info

what is the negotiate situation technique for closing an interview?

Explain reason for closing Express satisfaction Arrange the next meeting

how to handle an emotional interviewee?

Give them time and let them know they can take a second If an emergency; you should reschedule as the interviewer Validate their feelings "I get that your angry"

how to handle a press conference

Some things to be aware of The interviewee usually controls the interview They have a lot of control in the press conferences Your purpose and theirs may run counter to each other (but not always) People running press conferences why are they having them: To inform The white house To persuade To apologize They need you there or they would not be having a press conference The audience often asks you difficult questions Best practices Prepare your questions, even if you may not get to ask them all (including questions deemed off limits by the interviewee) Do not let the person's status intimidate you Know your relationship with the interviewee and how it may impact the question This is one of the few times you may ask double barreled questions ; because you may only get one question Don't be afraid to build off other's questions

what are moderately open questions?

Tell me about those apps on the devices

what is a level 3 interaction?

This is where therapy would be; individual coaching (whats holding them back, dreams etc)

how to handle a confused interviewee?

Try to better understand what they are confused about Explain your purpose

what is listening for evaluation?

Trying to come to a conclusion based upon the information. Listener uses the info to form an evaluated conclusion. - isn't done in informational interviews, but key for hiring interviews for both parties - should be used in politics

how to handle a dissimilar interviewee?

Trying to find some common similarities in the beginning

what is a tunnel question sequence?

Tunnel (string of beads): A series of similar questions, either open or closed. Just asking the Q's; there isn't a distinct pattern for how you are asking them Good for informal and simple interviews

what is a cause-effect outline sequence?

We are asking questions about what led up to the event Reporting

What is a nonscheduled interview?

We are just asking questions; may have a list of Q's but there isn't a necessary order to them Don't have your questions listed out/ordered For this class it is not what you want to do

how to handle an evasive interviewee?

We can't discuss that but we can talk about this" Go back to original questions

what is a problem solution outline sequence?

When you are working with a group when you are trying to work/move past something

What is a leading question?

a question that prompts or encourages the desired answer.

what is a neutral question?

allow respondents to decide upon answers without direction or pressure from questioners

Directive interviewing

allows the interviewer to maintain control ex: professor erikson in his job begins w a directive approach and then goes to give them more control and makes it more interactive

what is an entrapment question?

are you still cheating on your exams?

interviewing as having a purpose

at least one participant comes in with a purpose; only one person has to have a purpose but more can

how does perceptions influence interviews?

by making/or not making it clear what the interview is about can make interviewee scared and closed off etc

what are the closing techniques?

clearinghouse question, answer interviewer questions, topic shifts, declare completion of interview, negotiate situation or relationship

what is a diamond question sequence?

closed open closed useful to wrap things up

what is a inverted funnel question sequence?

closed to open It provides a warm-up time for those more reluctant to talk You can ask probing questions to make it more broad "Do you like working here" "eh" "oh well tell me why you don't love working here"

how does territoriality affect an interview?

depending on the place (like someones big intimidating office that they are comfortable in) can warrant a different interview than a nuetral territory

what is the asking interviewer technique for closing an interview?

do you have any questions for me?

what are difficult types of interviewees?

emotional, hostile, reticent, talkative, evasive, confused, dissimilar

what is a highly scheduled standardized interview?

everybody gets the same Q's in the same order - hiring interviews - good to compare person to persone

what is a bandwagon leading question?

everyone else on the team is on board, are you?

what are the types of question sequences?

funnel, tunnel, inverted funnel, combonation sequence

what is a chronological outline sequence?

goes in order from earliest to latest

what is a moderately scheduled interview?

have an idea of order and schedule, but gives you room - if something else comes up you can switch around

what are moderately closed questions?

have free reign in their answer but probably wouldn't have a why or anything

how does surroundings affect an interview?

if a place is bustling or dead silent can influence both parties and how they are acting - if you are having a really perosnal, deep interview you should be making it free of distractions and not in a public place

what is the topic shift technique for closing an interview?

if you have gotten to know the person well Personal inquiries "Do you have anything cool going on this weekend" Professional inquiries "So what's next for you"

What is a primary question?

introduces a new topic or new area within a topic can stand alone when taken out of context

what is a topical interview sequence?

jump around from topic to topic

what is a silent probe?

just being quiet normally if you do this the interviewer will continue to talk

what are highly closed questions?

just gives you a couple options - multiple choice - scale of 1-10

what is listening for comprehension?

listening to understand a concept or message

how does the relational dimension of inclusion influence interviewing?

makes people feel like they have a voice (but we don't always want them to have a whole voice) hiring interviewing we want them to feel like they have a voice

what are the types of interview schedules?

non scheduled, moderately scheudled, highly scheduled, highly scheduled standardized

what is a combination question sequence?

open closed open Can take a little bit more skill Might get into a topic that they are more uncomfortable with, so you go back into closed, and then open back up with probing questions

what is a funnel question sequence?

open to sclosed

what are the situational variables in interviews?

perceptions, time, place, territoriality, surroundings

what is the declare completion technique for closing an interview?

pretty much saying interview is done

closed ended Q's: pros and cons

pro's Control the length of answers Guide respondents to certain info More info, less effort cons Normally dont get the why

What are open-ended questions?

questions that allow respondents to answer however they want

what are the types of probing questions?

silent, nudging, clearhouse, informational, restatement, reflective probes, mirror probes

what is listening for resolution?

the intent is to resolve problems - trying to identify problem and bring solutions - big in sales

how does the relational dimension of similarity influence interviewing?

the more similar we are the easier it is for interpretations to be correct

how does the place affect interviews?

the place is rarely neutral - chairs, set up etc all mean something; power imbalance etc

interviewing as occurring between two parties

there can always only be two parties

interviewing as interactional

there is a shared and built meaning

what are the different types of outlines for an interview?

topical, chronological, space, cause-effect, problem-solution

how does the relational dimension of trust influence interviewing?

trust is vital people may just be telling you just how much they want to share until they trust you enough to share more

what are bi polar questions?

two options true or false yes or no

what is listening for empathy?

understanding the emotions attached - being willing to engage "it seems like this makes you upset" it is NOT: "I know exactly how you feel" because you don't and this might discount their feelings