comm ch 9

Conflicts that are likely to be the most difficult to resolve are due to

differences in values.

Rodrigo and Kia are members of a group that is trying to determine how to put together its final presentation. Kia thinks a PowerPoint presentation should be involved, but Rodrigo thinks a PowerPoint presentation will limit the group's ability to let the discussion flow. They are most likely having which type of conflict?

task

Which of the following is NOT a way to disagree productively?

wait until a conflict has ended to express your thoughts

Which of the following is true of conflict management in groups

No single management style is the best in all circumstances.

Conflict can help a group by

all of the answers are correct.

Marshall believes in trade-offs, in which he gives up something in exchange for something he wants. His typical conflict management style is called

compromise.

Asking group members why they prefer particular alternatives represents which principle in the "principled negotiation" procedure?

focusing on interests, not positions

Task conflict involves disagreement over

ideas, information, evidence, reasoning

Relational conflict is the conflict that originates from which of the following?

interpersonal power clashes

Competition, as a way of managing a conflict, is also called the _____ style

win-lose