Communication 101 Exam 2 Chapter 12
Self-efficiancy
An individuals willingness to attempt a task based on the perception they hold of their own ability.
Barriers to listening
Anything that interferes with the listening process that doesn't allow the speakers message to be understood.
Physiological noise
Bodily conditions that break your concentration & keep you from listening to the stimuli.
Psychological noise
Interference on the listening process due to internal, emotional conditions
Why of we listen
It varies: the speaker, the intended audience, the environment & how conductive the favors setting.
Empathic listening
Listening to provide comfort to people in your life.
Appreciative listening
Listening to stimulus for purely entertainment purposes.
Information overload
Occurs when too much new information is thrown at us in too short of a time period.
Types of listeners
People centered listeners, Action centered listeners, Content center listeners, Time centered listeners
Responding
The 6th stage in the listening process happens when the listener acknowledges verbally or nonverbally to the speaker.
Selecting
The first stage in the listening process when a person chooses to hear a specific message
Attending
The second stage in the listening process where you use the mental process of focusing or concentrating on specific message for a period of time.
Immediate behaviors
Verbal & nonverbal communication behaviors that create a sense of *psychological closeness*
The listening process
(6) Selecting, attending, understanding, evaluating, Recalling, Responding,
Pseudolistening
Happens when we pretend to listen & use verbal & nonverbal response to continue.
Selective listening
Happens when you only process the messages that appeal to your self-interest.
Hearing VS listening
Hearing is physical process audible & Listening is transactional process of selecting, attending, understanding & evaluating
Critical & evaluative listening
Purpose of judging the value or worth of the message.
Evaluating
The 4th stage in the listening process where the receiver analyzes, judges, & asses the message.
Understanding
The third stage in the listening process when you assign meaning to the message.
