Communication 101 Exam 2 Chapter 12

Self-efficiancy

An individuals willingness to attempt a task based on the perception they hold of their own ability.

Barriers to listening

Anything that interferes with the listening process that doesn't allow the speakers message to be understood.

Physiological noise

Bodily conditions that break your concentration & keep you from listening to the stimuli.

Psychological noise

Interference on the listening process due to internal, emotional conditions

Why of we listen

It varies: the speaker, the intended audience, the environment & how conductive the favors setting.

Empathic listening

Listening to provide comfort to people in your life.

Appreciative listening

Listening to stimulus for purely entertainment purposes.

Information overload

Occurs when too much new information is thrown at us in too short of a time period.

Types of listeners

People centered listeners, Action centered listeners, Content center listeners, Time centered listeners

Responding

The 6th stage in the listening process happens when the listener acknowledges verbally or nonverbally to the speaker.

Selecting

The first stage in the listening process when a person chooses to hear a specific message

Attending

The second stage in the listening process where you use the mental process of focusing or concentrating on specific message for a period of time.

Immediate behaviors

Verbal & nonverbal communication behaviors that create a sense of *psychological closeness*

The listening process

(6) Selecting, attending, understanding, evaluating, Recalling, Responding,

Pseudolistening

Happens when we pretend to listen & use verbal & nonverbal response to continue.

Selective listening

Happens when you only process the messages that appeal to your self-interest.

Hearing VS listening

Hearing is physical process audible & Listening is transactional process of selecting, attending, understanding & evaluating

Critical & evaluative listening

Purpose of judging the value or worth of the message.

Evaluating

The 4th stage in the listening process where the receiver analyzes, judges, & asses the message.

Understanding

The third stage in the listening process when you assign meaning to the message.