Communication Chapters 1-8

True

Kinesics is the study of how we use time.

False

Language is important because it serves the powerful as well as the powerless.

empathetic

Lateesha is listening to her friend's worries about her son's medical diagnosis. Lateesha is practicing ______ listening.

True

Laughter is an interpersonal tool that can bring people together.

complementarity

Lily likes to stay at home, but her boyfriend, Ray, is a social butterfly, which is a trait she loves. This is an example of a relationship based on the two members______.

She should work to improve her self-esteem

Mallory has just begun a communication class, and she is skeptical as to whether it will help her with her painful shyness. Her self-concept was damaged in high school by bullies who teased her about her acne and weight. Which of these suggestions would be most likely to help Mallory improve her communication skills?

formative

Manny provides positive feedback directly after his employees have completed a job and negative feedback just before their next job. This timed feedback is considered ______.

True

Men often penalize women for speaking by interrupting them and talking over them instead of listening to them.

stereotype

Mercedes thinks that Black people are athletically superior. This belief is a ______.

True

Messages can be purposeful or accidental.

True

More than 50% of students say that they text friends in the same classroom.

True

Naomi goes online to seek out others who are like her. This is typical of online behavior.

respect

Nina and Ryan each believes the other person will exercise good judgment when making decisions. This reflects which quality of friendship?

slang

Nona and her teenage friends use words like "TBH," "lit," and "fam." Her mother never understands these terms, which are called ______.

symbol

Oenophile is a ______ that means a lover of wines.

True

One scholar believes that since men created language, marginalized groups often find it difficult to find terms that properly define their experiences.

speech and writing

Online speak is dialect that falls somewhere between ______.

content

Paisley disagreed with her coworker Rain on whether or not their supervisor wanted them to fix the motherboard. Their supervisor verified that Paisley was correct. This is an example of a(n) ______conflict.

Reinforcement

Pallavi loves it when David compliments her. This is an example of what factor that contributes to relationship interests?

female

Parker expects friends to be empathic and understanding. Based on this information along, it is most likely that Parker is a ______.

display rules

Tamara has learned in her family that it is unacceptable to raise her voice to her parents. This is an example of ______.

False

Technology is not typically used to communicate with people who are near our physical location.

jargon

Terms created for and comprehended by people within a certain profession are called ______.

Social capital; human capital

Patrick is one of two final interviewees for a high-level position at a public relations firm. He is competing against a candidate who has an MBA and has published a book on the field in the past year. Patrick has a bachelor's degree and 8 years of experience in the industry, during which he has built a substantial network of loyal contacts who speak highly of him. Patrick may have an advantage because he has ______, while his competitor has ______.

communication skills

People who move up both professional and personal ladders faster than others are more likely to do so because of their ______.

False

Positive feedback means the feedback is good, and negative feedback means the feedback is bad.

perceptual constancy

Ralph does not like to return to his hometown because even though he is 40, everyone still thinks of him as a high school football star. What is Ralph experiencing?

True

Realizing that feelings and emotions affect relationships leads to becoming a better communicator.

True

Robert Putnam found that people who were a part of ethnically diverse societies were more likely to be more withdrawn from their neighbors.

field of experience

Rodney meets Annie in their sociology class. When they begin to talk, he finds that she has a very active social life and goes out almost every night, usually to see live music. She loves to travel and talk about politics. Rodney has never seen live music and prefers to be home playing video games with friends online. He has never traveled out of their state and hates to argue. These differences are part of the ______ aspect of the transactional model.

True

Snapchat messages are more true to who the person is offline.

False

Speaking to someone from a different country means that you are automatically participating in an interethnic conversation.

1 trillion

Approximately how many texts are sent every year in America?

True

Being in the physical presence of others can cause some people discomfort, making technology a blessing for them.

Intracultural

Bonnie and Carol, both Caucasian women, discuss labor laws in America and how they affect minorities. Their conversation is an example ______ communication.

communication privacy management theory

Brittany shares with Vanessa that she suffers from depression, but she does not tell Cynthia because she does not feel comfortable sharing something that important with her. Which theory best explains this scenario?

gender role

Buying newborn girls pink clothing and boys blue clothing is a form of ______ communication.

False

By learning to regulate powerful emotions, we feel no sadness.

False

By realizing that your perceptions are generally correct, you will be able to handle your feelings more effectively.

True

Casual versus causal swearing is differentiated based on the emotion behind the swearing.

communication presence

Characteristics we show both online and in person are known as ______.

reversible

Communication is a ______ process.

avoiding

Darryl is still in a relationship with Benita, but he no longer wants to spend time with her. This is referred to as the ______ relationship stage.

Ethnocentrism

Donald Trump said during the election, "When Mexico sends its people, they're not sending their best. They're not sending you. They're bringing drugs. They're bringing drugs. They're rapists." What cultural communication concept is this expressing?

trust

Donna believes that Larry will be faithful to her. This is an example of (a) ______.

tag question

Donna said, "You're ready to go, aren't you?" to her partner. This is an example of a ______.

digital and social media

Dorian has parlayed a 16-year career as a professor of statistics into a fantasy football blog that attracts more than 250,000 readers. Dorian's blog constitutes ______.

Physical

Dwight's wife Tabitha is never satisfied with the way he cleans the grill. She sneaks out after he has already cleaned it and scrubs it herself. Dwight knows she does this, so he stops cleaning the grill. Tabitha's perfectionism has created a(n) ______ effect.

how Brenae evaluates Jenny

Each of the following represents dialogic listening EXCEPT ______.

ignoring evidence

Effective listeners employ all of the following EXCEPT______.

rambling when explaining something

Employers report that recent graduates have poor communication skills such as ______.

loneliness

Feelings of ______ derive from realizing that the relationships that we have are not the kind of relationships we want.

toxic

Gaetan and Martha's relationship has grown to the point where he calls her profane names and belittles her. This is an example of ______ communication.

reclamation of profanity

Gays and lesbians adopting the terms "queer" and "genderqueer" to make positive statements is an example of what phenomenon?

need for inclusion

How did William Schutz define our need for social contact?

Speed up communication

How do technology and social media affect communication?

False

How you use your body does not change your ability to effectively listen.

True

Human capital is more likely to assist someone in getting jobs than social capital.

social media

Human consciousness and relationships have been reshaped by ______.

message reinforcement

If a person states something, then completes an action that reinforces what was said, this is an example of ______.

hear

If we have the ability to receive sound, then we have the ability to ______.

friendly relations

If you are wondering whether you and the person that you are building a relationship have enough in common, then your relationship is in the ______ stage.

Perfectionist

If you believe that you are more important than the group, then you are more of a ______.

content-oriented

Ilona is more concerned with what Henry said than how he felt when he was saying it. This is called a(n) ______ listener.

Polychronic

Imani was very surprised by her doctor's $25 cancellation fee as she had previously lived in a culture where patients could have a no-show at doctor's appointments with no penalties. Her previous culture's approach to time can be best described as ______.

False

In a polychronic culture, there is no such thing as time.

False

In high power distance cultures, power is earned through years of experience in high-powered positions.

True

In order to learn how to use language more critically, you should recognize that most words have emotions attached to them.

True

In the role-limited interaction stage of the friendship, there is uncertainty regarding whether the relationship will grow.

symbol

A ______ is used to represent something.

red flag

A ______ word causes emotional deafness and makes listening effectively difficult.

False

A brand-named product's value is mostly based on quality and not the name of the label.

False

A national motto is a representation of cultural pluralism.

Gen Y

A third of ______ are minorities.

Sapir-Whorf hypothesis

According to (the) ______, language affects how people communicate and perceive the world around them.

True

According to the 2010 Census, Hispanics are now the largest minority group in America.

Multiculturalism

Advances in technology and travel have allowed many historical boundaries--physical and social--to become moot. This has led to a greater need for ______, the understanding and respect for those of differing cultures.

insisting on getting the best evidence

All of these are characteristics of an uncritical thinker EXCEPT ______.

what we watch on TV

All of these are examples of self-concept EXCEPT ______.

Effect

Inez is deciding how to tell her mother she will not be able to make the trip to be present for her father's surprise 70th birthday party. She feels texting is too impersonal, but she is afraid she will have to face her mother's disappointment if she tells her by Skype, and she thinks her mother may try to talk her into it if she calls. Inez is trying to make a decision about the right ______.

socioeconomic

Ananya pays an average of 27% federal income taxes on her pay and believes that she pays enough because 27% of her income is $162,000. She knows that this is more than most people make in a year; therefore, they are not paying the same as she pays. Her views are based in which identity?

her social media use

Angelique spends an inordinate amount of time on social media. She is unhappy with how she looks and her social status. What is a likely cause of her unhappiness in this scenario?

intercultural communication

Jasmine is Black. She has decided to ask her friend, who is Latina, more about her culture in an effort to become a better communicator. What is Jasmine engaging in?

organizational

Karin is meeting with her staff at the nonprofit foundation she started to fund college scholarships for disadvantaged students in her city. In what type of communication are Karin and her employees engaging while working to achieve the goals of their foundation?

affection

Karl has many close friends and a tight-knit family and enjoys doing things for them. He is the go-to friend for anyone who is moving, lending his strong back and sense of humor to the unpleasant task. When someone he is close to is going through a tough time, he offers to bring a pizza and watch a movie together. His bear hugs are his trademark, and even shy friends insist on one. These characteristics illustrate Schutz's need for ______.

Kinesics

Karla is studying how facial expressions reflect emotion. This branch of nonverbal communication is called ______.

ego

Katrina believes that whether she wins or loses a conflict is a reflection of her competence. This describes a(n) ______ conflict.

understanding

The ______ step in the listening process refers to our ability to methodically listen.

stereotype

The belief that men should be macho is based on a ______.

True

The conflicts that have the greatest potential to destroy a relationship are ego conflicts.

critical

The defense lawyer is listening to and examining the prosecutor's opening arguments; she is practicing ______ listening.

True

The importance of a term within a culture determines how many terms might be developed that are synonymous with the original term.

influence others

The need for control relates to our desire to ______.

True

The predicted outcome value theory places great importance on first impressions.

Listening

The process of paying attention to sound is referred to as ______.

triangle of meaning

The theory developed by C. K. Ogden and I. A. Richards which states that words and things are only tangentially related is known as the ______.

separation

This coculture communication strategy is to mostly communicate with others like them and have little to no interaction with the dominant culture.

bypassing

This form of miscommunication is called ______ because the two meanings figuratively move by each other.

intensional orientation

Though Pepsi won blind taste tests in the 1980s, it would not become the number one cola because Coke was more than a drink. It was Americana. Referring to Coke in this way is referred to as ______.

Meaning is tied to location.

Though she referred to the drink as pop, Polly found that when she visited her cousins in St. Louis they called it soda. Polly is discovering what about language?

meaning is tied to location

Though she referred to the drink as pop, Polly found that when she visited her cousins in St. Louis they called it soda. Polly is discovering what about language?

False

Though you may want to end a relationship, it should not be done unless the other person also wants to end the relatioship.

gifs

Three-second video loops popular on messaging apps and Twitter are called ______.

False

Throughout the world, people are allowed to pick their own partners for their own reasons.

evaluative

To assure that her employees entered reports in a timely manner, Delores gave a 10-dollar gift card to the first person who turned in their monthly reports. This feedback is referred to as ______.

grapevine

To find out whether or not there would be layoffs in the company, Sheila turned to (the) ______.

fraudulent

Troy only pretends to listen while his mother lectures him. Troy is a(n) ______ listener.

Second Life

Virtual communities are social networks where users create profiles or avatars. Based on your understanding, which site below sounds like a virtual community?

helping to stabilize the American government

Virtual communities have been credited with contributing to all of these events EXCEPT _______.

False

Visual stimulus is believed to enhance listening.

True

Wanting to be with the "in-group" (those like us) and not with the "out-group" (those unlike us) can influence our decisions on what online groups to join.

True

We pay closer attention to the nonverbal cues of those who we do not trust.

gender-lects

What does linguist Deborah Tannen call the different language that men and women speak?

the setting of communication

What is communication context?

defensive

When Lucy was asked by her teacher whether she finished her homework, she took offense. Lucy is most likely a ______ listener.

True

When we judge someone prior to listening to their views, we become less effective listeners.

crazy-making behaviors

When we use conflict-producing techniques that can figuratively drive someone out of his or her mind, we are engaging in ______.

observing the person interacting with someone else

Which behavior describes a passive strategy to reduce relationship uncertainty?

asking someone else about the person

Which behavior is an active strategy to reduce relationship uncertainty?

Religion

Which characteristic is unique to romantic relationships?

gay

Which couple is more likely to limit disclosiveness and emotional expressiveness?

works effectively with others

Which description best defines someone who is a team player at work?

when we believe mistakenly that two goals cannot be achieved.

Which example best represents a pseudo-conflict?

Kinesics

Which form of nonverbal communication is not mentioned here: To become a better nonverbal communicator, you must measure time, touch, and smell.

the greatest generation

Which generation lived through World War II and the Cold War?

sharing personal details with someone you just met.

Which interaction is more likely to occur online rather than face-to-face?

one-way

Which is NOT a quality of the transactional model of communication?

Living close to one another increases the likelihood of interacting with that person.

Which is a reason proximity is thought to increase interest in another person?

Cho greets his friend with a nod of the head.

Which is the best illustration of a low-contact culture?

Chibueze listens to some of the information, then manufactures information for what he did not listen to.

Which of the following is an example of a completer?

obesity

Which of the following is not a cultural identity?

judging

Which of the following is not a step in the listening process?

mailman

Which of the following terms was most likely not created by a 'muted group' (a group who may use different terms than the dominant culture)?

"She must be insensitive" is what Lorenzo thought when Maria did not speak.

Which of these is NOT an example of fundamental attribution error?

mass communication

Which of these is designed for the largest audience?

Raelyn believes that she and Gage's feelings are very much alike.

Which person is not handling his or her feelings well?

the words that a person says

Which scenario does NOT illustrate nonverbal communication?

the combination of primary emotions

Which statement best describes a mixed emotion?

Stacy knows that she does not want any children, but she does not tell her fiancé Ali.

Which statement best exemplifies the hidden area of the Johari window?

White people are prejudiced.

Which statement best identifies a stereotype?

Linda tries to understand other cultures because she believes that all cultures should coexist.

Which statement best represents the philosophy of cultural pluralism?

Communication cannot occur without a receiver

Which statement is true?

appreciative

While Flora is watching TV, she is practicing what type of listening?

Fred has more friends

With regard to our "online presence," which is more important?

False

Women primarily listen to problem-solve.

False

Women use space and touch to gain dominance over others.

refrain from formulating expectations based on your culture.

You are learning to communicate interculturally if you ______.

how you are perceived by others

You can become more aware of who you are by investigating ______.

False

Your gender or sexual orientation does not affect your perceptions of the world that surrounds you.

sexist

Zena's boss, Myron, routinely calls her sweetie or honey. This language is ______.

nonevaluative

______ feedback does not attempt to judge, but only to understand behavior.

self-concept

______ is composed of two parts: self-image and self-esteem.

Paralanguage

______ is the study of elements of speech that are not words, such as volume, pitch, and rate.

Connotative

______ meanings are related to your own feelings concerning a word.