Controllable Areas of Shrink

Shrink Short Definition

Unnecessary Loss

Name the 7 controllable areas of shrink.

1. Control Receiving 2. Control Pricing/Discounts 3. Control the Registers 4. Control the Front End 5. Control External Losses 6. Control Internal Losses 7. Control Safety

When receiving a grocery load from the warehouse associates must:

1. Obtain blue Truck Seal slip from the driver 2. Compare the seal number on the Truck Seal slip to the seal number on the back of the truck 3. If seal numbers match, break the seal and proceed with unloading the truck. 4. If there are no discrepancies with the truck seal after the delivery.

If merchandise remains on the truck, the store associate must:

1. Obtain new truck seal from the driver 2. Verify that the number on the new seal matches the number on the slip 3. Sign the slip on the "security signature" line 4. Re-seal the trailer door

Control Internal Losses Examples

Associate Purchase Policy Theft of time Grazing Merchandise theft Sweethearting Cash theft

Control Safety

Hand tools Equipment Not being properly trained Not following the emergency guidelines

Control the Registers Examples

Hidden merchandise in basket (Front End Policy, BOB Policy) Not handling counterfeit/stolen checks properly Associate stealing from register Not properly checking for stolen credit cards Allowing cashes to input the credit card by account number without authorization by the manager Not following procedures for coupons, gift cards, and WIC Not following front end - bagging policy

Each controllable area of shrink falls under each of what two categories?

Internal Shrink and External Shrink

Control External Losses Examples

Merchandise stolen by shoplifters Cash stolen in a robbery Cash and/or merchandise stolen during a burglary

Control the Front End Examples

Not being able to recognize suspicious customers Giving out keys to non-key carriers

Name 5 Company Assets

Property Equipment Merchandise Cash People

Control Receiving Examples

Receiving door - unsecured back door Mispicks (Warehouse loads) Dishonest Vendors Dex/Nex (an associate who is not dex/nex certified

As a leader, you have the opportunity and responsibility to:

Recognize and praise Delegate Coach Offer guidance Redirect Provide honest feedback

Greatest tool in preventing external theft?

Superior customer service

Name our 5 values

Teamwork Integrity Accountability Respect Growth

What is the purpose of a truck seal?

To make sure that the products received from the warehouse have not been tampered with or damaged

You must send an E-mail to your District Manager, Transportation Management, and your Loss Prevention representative if:

Truck seal and truck seal slip number do not match The seal is broken The seal is not intact The truck seal slip is not signed

Shrink Ron Definition

When something comes in at a certain value and leaves at a lesser value

Control Pricing/Discounts Examples

Wrong prices on shelf leading to the use of Price Scan Guarantee Avoid using department keys and only ring items by using the UPC or PLU Donating product to a non-profit organization without proper authorization Failure to record L&D, Reclamation, and/or store use