CPLP - AOE 3: Training Delivery

Training Relevant Characteristics of Online Communication

Visual; Interactive; Immediate; and Intimate.

What are the four modes of Hermann Brain Dominance Instrument?

1. Left brain, cerebral: logical, analytical, quantitative, factual, critical 2. Left brain, limbic: sequential, organized, planned, detailed, structured 3. Right brain, limbic: emotional, interpersonal, sensory, kinesthetic, symbolic 4. Right brain, cerebral: Visual, holistic, creative

Malcolm Knowles Andragogical Approach

A learning climate that is relaxed, trusting, mutually respectful, informal, warm, collaborative, supportive and authentic

Hermann Brain Dominance Instrument

A method of personality testing developed by Ned Hermann. Divided into four modes based on brain function.

Which of the following types of tasks is NOT appropriate for job aids? (Choose the best response.)

A task with strict time requirements, such as response or reaction time

Appropriate Interaction (Online Programs)

An exchange between the learner and the learning program that is relaxant to the content.

Personal Learning Network (PLN)

An informal network that consists one of the people a learner interacts with and derives knowledge.

All of the following factors may affect the speed at which adults learn EXCEPT ___________. (Choose the option that completes the sentence accurately.)

Analytical

An American manager is relocated to the company's Japanese office and is offended when not provided a private office. This is an example of what common barrier to communication? (Choose the best response.)

Environment

Which of the following is an advantage of asynchronous online learning? (Choose the best response.)

It provides greater flexibility for participants.

During part of a training session, participants must read a scenario and follow written instructions before completing various related exercises. Two of the participants seem to understand the lecture portion but struggle during the exercises. Based on the intake styles, what is their learning preference? (Choose the best response.)

Auditory

Which of the following best describes the practice of using several media options in one curriculum and typically refers to the combination of classroom instruction and any type of training that includes self-directed use of technology-based learning? (Choose the best response.)

Blended learning

According to the perceptual modalities theory, a learner's preferred mode of learning may include all the following EXCEPT _________. (Choose the option that completes the sentence accurately.)

Brain-based

Which of the following best describes Ned Herrmann's approach? (Choose the best response.)

Brain-based learning

Cross's Adult Learning Theory Conceptual Frameworks

Chain-of-Response (COR); and Characteristics of Adult Learners (CAL)

The goal of producing a consistently positive learning experience that allows learners to acquire information and skills to more efficiently retrieve, recall, or respond with confidence, quickness, and accuracy best describes which approach? (Choose the best response.)

Characteristics of adult learners (CAL)

Which delivery method is best for developing higher-order thinking skills and stimulating interpersonal exchanges? (Choose the best response.)

Classroom training

Which questioning technique do instructors use to check for understanding or to check for consensus? (Choose the best response.)

Closed-ended

A TD professional is looking for a technology-based solution where employees with common areas of expertise and interests can join an Internet group of professionals that will allow them to post questions, increase their knowledge, create new insights, enhance their performance in a particular area of expertise, and serve as informal knowledge sources. Which of the following is the most appropriate technology to meet this need? (Choose the best response.)

CoPs (Communities of Practice)

Tips for applying Malcolm Knowles' Principles

Create a safe haven for learning; Create a comfortable environment; Encourage participation; Facilitate more than lecture.

Which of the following is an example of an accelerated learning technique? (Choose the best response.)

Creating a multisensory environment using music, color, and movement

All of the following are examples of basic classroom management EXCEPT ___________. (Choose the option that completes the sentence accurately.)

Creating competition

Neuromyth

Describe the fallacies scientists discover about how the brain functions.

To prepare mentally and emotionally for a presentation, which of the following is good advice to follow? (Choose the best response.)

Dress for a rehearsal in the actual clothes you plan to wear for the presentation.

A TD professional is selecting delivery technologies as part of a blended learning program. In particular, the professional wants an application that links directly to another application that can train and guide learners who are trying to perform specific tasks in the target application while on the job. The most appropriate technology would be _________________. (Choose the option that completes the sentence accurately.)

EPSSs

A TD professional is creating a blended learning program in which he wants to leverage mobile learning technologies to provide training to learners when they have downtime in the field or when traveling in their territories. All of the following are examples of mobile learning technologies EXCEPT__________________________. (Choose the option that completes the sentence accurately.)

EPSSs (Electronic Performance Support System)

Which of the following is a nonverbal signal that can be translated directly into words, but may not have universal meanings for all cultures? (Choose the best response.)

Emblems

A TD professional has just completed a one-day classroom session for the company's U.S. marketing department and receives very high evaluation scores. The marketing director requests that the PowerPoint slides and the handouts from this training session be put on the company intranet for the marketing department in Europe so that they too can have the same exciting and enlightening experience. As the training department director, you _______________. (Choose the option that completes the sentence accurately.)

Explain to the marketing director that design and delivery of online learning is different, so you will need time to revise it to be as successful as the experience the U.S. marketing department just had

Which of the following best describes the role of the person or trainer who guides or makes learning easier, both in content and in application of the content on the job? (Choose the best response.)

Facilitator

All of the following are barriers to listening that originate with the learner EXCEPT_________________. (Choose the option that completes the sentence accurately.)

Failure to immediately identify why the message is of interest to the learner

Trainers should use eye contact to scan the class for learners' reactions during classroom delivery to accomplish all of the following EXCEPT ___________. (Choose the option that completes the sentence accurately.)

Focus on quiet participants

When preparing for a presentation on what four key areas should you focus?

Gain an understanding of the learning objectives; Learn the material; Practice the delivery; and Prepare questions to stimulate learning.

Which of the following best describes Howard Gardner's philosophy? (Choose the best response.)

He believed that intelligence is multifaceted and that traditional measures, such as IQ tests, do not accurately measure all its facets. He defined intelligence as a measurable aptitude, an aptitude that can be used to create and solve problems, and an aptitude valued by the culture.

A TD professional always receives high scores on his Level 1 evaluations. This trainer's U.S. company has recently acquired a smaller multinational company that has offices in Japan, Brazil, and New Zealand. Because the training department views this TD professional as one of the best trainers in the company, they select him to deliver a large portion of the orientation training that is being offered to the new employees from the acquired company. The trainer has just completed his first two days of discussing corporate values, brand criticality, right-sizing departments, goal achievement, and leadership development opportunities. He is sure no one else in the department could have presented this wide variety of topics in two days. As the trainer examines his evaluations, however, he begins to doubt his ability. His scores are lower than usual and include comments such as, "pushy," "imposing," and "aggressive." What is most likely the cause of this trainer's poor evaluations? (Choose the best response.)

He failed to consider differences in intercultural communication, nonverbal behavior, and concept of time.

Which of the following best describes David Kolb's philosophy? (Choose the best response.)

He outlined four learning modes—concrete experience, reflective observation, abstract conceptualization, and active experimentation—and explains that the key to effective learning is being competent in each mode when appropriate.

Which of the following might NOT necessarily enhance a presentation? (Choose the best response.)

High-tech visual aids

Which of the following is NOT an effective mannerism when delivering training? (Choose the best response.)

Hold on to the lectern and stand up very straight.

Which type of question, often starting with the words "what if . . .," is used to get learners to think freely in situations where many answers may be valid? (Choose the best response.)

Hypothetical

You just completed your first presentation at the ATD International Conference & Exposition. You really think you succeeded. Several of your colleagues approach you after the presentation to congratulate you. They ask you what you think you did that created the dynamic interactive presentation. You think for a moment and then state with confidence _______________. (Choose the option that completes the sentence accurately.)

I knew my audience, over-prepared my content, and practiced, practiced, practiced.

Which of the following is best described as activities conducted at the beginning of training programs that introduce participants to one another, may introduce content, and help participants ease into the program? (Choose the best response.)

Icebreakers

A TD professional is developing a business case for delivering training for an international system deployment for sales professionals by using asynchronous online learning. When describing the rationale for using technology-based training versus traditional classroom instruction, one benefit she could NOT list is _________________. (Choose the option that completes the sentence accurately.)

Immediate feedback from a facilitator

Facilitation

In the training field refers to guiding or making learning easier, both in content and in application to the job.

Appropriate Feedback (Online Programs)

Indicate whether the response was correct; Explain why the response was not correct; and Give instructions on how to proceed.

Which of the following is an advantage of flipcharts? (Choose the best response.)

Inexpensive

All of the following are examples of considerations trainers need to balance with the effect of culture on learning styles EXCEPT _________________. (Choose the option that completes the sentence accurately.)

Instructional design approach

Gardner theory of multiple intelligences

Intelligence is multifaceted and the traditional Intelligence Quotient(IQ) test doesn't accurately measure all its facets.

Which of the following is NOT one of the key principles of accelerated learning? (Choose the best response.)

Intrinsic motivation

Which of the following is a disadvantage of asynchronous online learning? (Choose the best response.)

It requires excellent instructional design and production.

Facilitators primarily use all of the following techniques to get participants to learn from each other EXCEPT _____________. (Choose the option that completes the sentence accurately.)

Lecturing

Which of the following is NOT an active training technique used to keep participants involved during training delivery? (Choose the best response.)

Lecturing

All of the following are examples of ways that learners can create their personal learning networks EXCEPT _________. (Choose the option that completes the sentence accurately.)

Meet for lunch with a group of co-workers to plan a retirement party for a peer

Accelerated Learning (AL)

Method for speeding and enhancing both the design and learning process. Uses techniques that maximize learners' long-term retention by honoring different learning preferences.

Myers-Briggs Type Indicator (MBTI)

Most widely used personality assessment instruments that measure psychological preferences on how people view the world. (Extroversion or Introversion; Perception by Sensing; Judgment by Thinking; and Attitude of Judgment

A TD professional has decided to design a class to provide ongoing performance support to the field sales staff. Is the selection of classroom training appropriate and why? (Choose the best response.)

No, because this training approach often causes training and performance support to be approached as separate efforts.

A training specialist gives instructions to a worker about an exercise that he needs to complete. The worker smiles agreeably and nods. When the trainer approaches the worker later, she discovers that he has not completed the exercise. This is an example of what common barrier to communication? (Choose the best response.)

Nonverbal behavior

Two groups who don't have a similar mastery of a language may experience mild distinctions in meanings that lead to misunderstandings. This type of barrier to communication is referred to as _________________. (Choose the option that completes the sentence accurately.)

Nuance error

What are the four elements to an effective oral presentation?

Opener; Bridge; Body; and Close

Which of the following learning-style inventories identifies adult preferences for conditions in a working and learning environment? (Choose the best response.)

PEPS (Productivity Environmental Preferences Survey)

A former bank employee has just landed his dream job as a TD professional. He has been assigned his first training opportunity to deliver a half-day time management session to employees. His supervisor will be observing him, and he wants to impress him. To prepare himself, he intends to _______________. (Choose the option that completes the sentence accurately.)

Practice the delivery of the training notes aloud in the same room he will deliver the training as one way to master the content

Which of the following is NOT a key item that trainers must do when they prepare to deliver training? (Choose the best response.)

Prepare a game to create competition

James and Galbraith's Perceptual Modalities

Print; Visual; Aural; Interactive; Tactile; Kinesthetic; and Olfactory

Which of the following is a good tip for preparing presentation notes? (Choose the best response.)

Put six periods at the end of sentences, so that they do not run together.

A small federal organization recognizes a need to update its entire workforce on several issues the agency is facing. Many of the members of the organization travel more than 50 percent of the time. The agency director would like to encourage more cross-department discussion throughout the organization. How could the director use the elements of informal learning to inform the workforce about the issues of the future? (Choose the best response.)

Request that the Communication Department post new information on colorful posters each week in the break room including space for employees to add comments and questions. Ask senior leaders to discuss questions their staff may have.

When planning for a strategic marketing class, which of the following should be avoided? (Choose the best response.)

Rooms with stationary tables and chairs

All of the following are examples of ways to facilitate informal learning EXCEPT ___________. (Choose the option that completes the sentence accurately.)

Workshops

A TD professional has been asked to reduce a typical two-day training session to six hours. Which of the following adjustments will save time and still ensure the content will be beneficial to learners? (Choose the best response.)

Review all of the content, asking the learners' supervisors to prioritize the most important aspects of the content

A TD professional is preparing to deliver a highly interactive program to an audience of 16 people. The program involves some lecture and individual work, as well as frequent, sometimes lengthy, small group exercises. Which room setup is best for this type of program? (Choose the best response.)

Round

Which of the following adjustments will an instructor need to make when moving from a classroom session on return-on-investment strategies to an online presentation of the material? (Choose the best response.)

Schedule more time for interactions

Which researcher(s) adapted a learning-style inventory from the Myers-Briggs Type Indicator (MBTI) to create a spectrum of four distinct learning styles: sensing-thinking, intuitive-thinking, sensing-feeling, and intuitive-feeling? (Choose the best response.)

Silver and Hanson

Which four variables have an effect on how members of a culture think and express themselves?

Social organization; contexting; authority; and concept of time.

A facilitator professing ignorance on a topic and proceeding to ask learners questions to explore the issue is using what type of questioning technique? (Choose the best response.)

Socratic

Which of the following is an advantage of classroom training? (Choose the best response.)

Some learners may be more comfortable with classroom training because it is a familiar learning environment.

When examining models used in communication theory, noise is often defined as:_________________. (Choose the option that completes the sentence accurately.)

Something that hinders the flow of information between a source and a receiver

Silver and Hanson's Learning Style Inventory

Spectrum of four distinct styles adapted from the MBTI. Sensing-Thinking(ST); Intuitive-Thinking (NT); Sensing-Feeling (SF); and Intuitive- Thinking (NT).

A TD professional is concerned about the lack of participation in her classroom. She is very aware that she began her class the wrong way by delivering information rather than facilitating discussion, but this was new content, and she didn't have enough time to prepare! It is 90 minutes into the day-long session, and she wants to increase learner involvement. She calls a break and believes that she can change the situation if she _____________ .(Choose the option that completes the sentence accurately.)

Spends time talking to participants during break to learn about their needs and thoughts about the material so far, Implements small break-out groups to address one or more of the topics she uncovers during the break to overcome any reluctance to share ideas and to begin a healthy dialogue in the group, Learns participants' names during break and uses them during the session

In which of the following examples is online learning the most effective mode of training? (Choose the best response.)

Teaching prerequisite materials

Informal Learning

Term used to describe anything that's not learned in a formal program or class.

Learning Modalities

The channels through which humans give, receive, and store information. Also known as the five senses Visual, Auditory, Tactile, Smell and Taste.

Of the following situations, when is self-directed learning NOT appropriate? (Choose the best response.)

The level of self-directedness in the learner profile is low.

Proxemics

The relationship of people's physical positions. Identified by 4 types of distances: intimate; personal; social; and public.

Instructional Methods

The various means by which content is communicated and experienced.

Which of the following seating arrangements is the least conducive to stimulating group discussion? (Choose the best response.)

Theater style

Which of the following best summarizes the VAK model? (Choose the best response.)

There are three categories of learner preference: visual, auditory, and kinesthetic. People vary in their orientation toward these three styles.

Which of the following is NOT a benefit of using games and simulations to deliver training? (Choose the best response.)

They are best used to train rote skills and provide baseline information prior to other formal training courses.

Why is it important for instructors and trainers to know their preferred teaching or presentation style? (Choose the best response.)

To adjust their presentation style to gain the attention of the learners

The key to being an effective presenter is

To be a flexible presenter who is able to present content in a manner that appeals to all learners.

The purpose of Accelerated Learning

To involve the brain's right and left hemispheres, making learning more natural.

A trainer is presenting content to a medium-sized group of highly visual learners. The content has been specifically developed for learners who are primarily kinesthetic. The content focuses on using small working models of a machine for each learner to manipulate, and includes descriptive lecture content also focused on kinesthetic learners. The trainer must adapt abruptly to serve the visual learners as effectively as possible. Which solution would be most effective? (Choose the best response.)

Use a volunteer to demonstrate with models during the lecture.

A trainer observes a learner consistently struggling to follow verbal directions for an activity. According to NLP and the VAK model, which of the following strategies should the trainer use to help the learner start and complete the activity? (Choose the best response.)

Write the directions on a flipchart.

A TD professional has decided to design an asynchronous online learning program to provide ongoing performance support to the field sales staff. Is the selection of asynchronous online learning appropriate and why? (Choose the best response.)

Yes, because this training approach will allow learners to access the training as needed.