cs140 study guide

What are the basic categories of technology?

Hardware and software

Which dimension of information describes being able to access information from a hotel room?

Location dimension

Software designed to improve the performance of teams by supporting the sharing and flow of information is called a ?

Collaboration system

Which term describes a concept that encourages and facilitates collaborative processes between members of a supply chain?

Collaborative planning, forecasting, and replenishment (CPFR)

Just-In-Time is an approach that produces or delivers a product or service just at the time the:

Customer wants it

What displays key information gathered from several sources on a screen in a format tailored to the needs and wants of an individual?

Digital dashboard

The time dimension of information includes two aspects: having access to information when you need it and _______________.

Having information that describes the appropriate time period

Which of the following represents the flow of information between the HR manager and the Marketing Manager?

Horizontal flow

What is the goal of a customer relationship management system?

To eliminate negative interactions with customers.

All of the following statements describe an information-literate knowledge worker, except:

Understand information before they even receive it.

Which of the following represents the flow of information from an executive at the Marketing Department to the manager of the Human Resource Department?

Upward flow

Which of the following represents the flow of information that describes the organization based on its daily transactions?

Upward flow

Which of the following is not a reason that information is important?

Knowledge can be a source of income.

Which term describes electronic commerce conducted over a wireless device such as a cell phone or PDA?

M-Commerce

The success of telecommuting depends on what?

all of the above

What are the two main types of software?

application and system

Which of the following items is the primary tool used by organizations to support shared information?

data base

Which of the following is the primary tool used by organizations to support shared information?

database

Which of the following represents the flow of information between functional business units and work teams?

horizontal flow

A computer-based tool that people use to work with information and support the information and information-processing needs of an organization is:

information technology

People used to be the most important asset for a company. But in the information age, companies need people with:

knowledge

The fact that you are able to receive a video clip sent by your friend while having your lecture in class, through your handphone, shows the __________________ dimensions of information.

location and form

What is power in the information age?

knowledge

Information granularity refers to the _______________ of information.

size

Coarse information is used at the ___________ level of management

top

Which type of software provides additional functionality to an operating system?

utility

An information-literate knowledge worker will be able to ______________, while a technology-literate knowledge worker will always be able to _______________.

Act appropriately based on the information; know-how and when to use technology.

Which term describes a company you do business with on a regular basis in a cooperative fashion, usually facilitated by IT systems?

Alliance partner

What does an application service provider do?

Provides software over the internet

Which of the following refers to using communications technologies to work in a location other than a central location (such as an office building)?

Telecommuting

Business Intelligence includes which of the following?

All of the above

Which systems are typically used to fulfill and support customer orders?

Back office systems

What is information?

Data that has a particular meaning within a specific context

What is the objective of a business intelligence system?

Improving the timeliness and quality of input for decision making

Which of the following systems can perform sales lead tracking, contact management, and market analysis?

Salesforce automation systems

Facts about online banking and telecommuting include all these except:

They are possible due to the expansion of decentralized computing.

Mobile computing refers to your ability to:

Wirelessly connect and use centrally located information and/or application software.

Decentralized computing occurs when computing power is distributed to functional business areas and knowledge worker desktops. Decentralized computing is made possible by:

Inexpensive PCs

Decentralized computing occurs when computing power is distributed to functional business areas and knowledge worker desktops. Decentralized computing is made possible by:

Inexpensive personal computer systems

Processed ______________________ is also called ______________, while the most raw elements of facts and figures are known as ______________.

Information; Knowledge; Data