cs140 study guide
What are the basic categories of technology?
Hardware and software
Which dimension of information describes being able to access information from a hotel room?
Location dimension
Software designed to improve the performance of teams by supporting the sharing and flow of information is called a ?
Collaboration system
Which term describes a concept that encourages and facilitates collaborative processes between members of a supply chain?
Collaborative planning, forecasting, and replenishment (CPFR)
Just-In-Time is an approach that produces or delivers a product or service just at the time the:
Customer wants it
What displays key information gathered from several sources on a screen in a format tailored to the needs and wants of an individual?
Digital dashboard
The time dimension of information includes two aspects: having access to information when you need it and _______________.
Having information that describes the appropriate time period
Which of the following represents the flow of information between the HR manager and the Marketing Manager?
Horizontal flow
What is the goal of a customer relationship management system?
To eliminate negative interactions with customers.
All of the following statements describe an information-literate knowledge worker, except:
Understand information before they even receive it.
Which of the following represents the flow of information from an executive at the Marketing Department to the manager of the Human Resource Department?
Upward flow
Which of the following represents the flow of information that describes the organization based on its daily transactions?
Upward flow
Which of the following is not a reason that information is important?
Knowledge can be a source of income.
Which term describes electronic commerce conducted over a wireless device such as a cell phone or PDA?
M-Commerce
The success of telecommuting depends on what?
all of the above
What are the two main types of software?
application and system
Which of the following items is the primary tool used by organizations to support shared information?
data base
Which of the following is the primary tool used by organizations to support shared information?
database
Which of the following represents the flow of information between functional business units and work teams?
horizontal flow
A computer-based tool that people use to work with information and support the information and information-processing needs of an organization is:
information technology
People used to be the most important asset for a company. But in the information age, companies need people with:
knowledge
The fact that you are able to receive a video clip sent by your friend while having your lecture in class, through your handphone, shows the __________________ dimensions of information.
location and form
What is power in the information age?
knowledge
Information granularity refers to the _______________ of information.
size
Coarse information is used at the ___________ level of management
top
Which type of software provides additional functionality to an operating system?
utility
An information-literate knowledge worker will be able to ______________, while a technology-literate knowledge worker will always be able to _______________.
Act appropriately based on the information; know-how and when to use technology.
Which term describes a company you do business with on a regular basis in a cooperative fashion, usually facilitated by IT systems?
Alliance partner
What does an application service provider do?
Provides software over the internet
Which of the following refers to using communications technologies to work in a location other than a central location (such as an office building)?
Telecommuting
Business Intelligence includes which of the following?
All of the above
Which systems are typically used to fulfill and support customer orders?
Back office systems
What is information?
Data that has a particular meaning within a specific context
What is the objective of a business intelligence system?
Improving the timeliness and quality of input for decision making
Which of the following systems can perform sales lead tracking, contact management, and market analysis?
Salesforce automation systems
Facts about online banking and telecommuting include all these except:
They are possible due to the expansion of decentralized computing.
Mobile computing refers to your ability to:
Wirelessly connect and use centrally located information and/or application software.
Decentralized computing occurs when computing power is distributed to functional business areas and knowledge worker desktops. Decentralized computing is made possible by:
Inexpensive PCs
Decentralized computing occurs when computing power is distributed to functional business areas and knowledge worker desktops. Decentralized computing is made possible by:
Inexpensive personal computer systems
Processed ______________________ is also called ______________, while the most raw elements of facts and figures are known as ______________.
Information; Knowledge; Data
