CX Survey Dashboard

Pataasin ang iyong marka sa homework at exams ngayon gamit ang Quizwiz!

Where can you find a link to Stellantis specific reference guides, training videos, quick start guides and the full list of CX Survey questions?

"Customer Experience Dashboard Resources" link on DealerCONNECT and "Information and Resources" link on the CX Survey Dashboard Homepage

Which of the following responses can trigger a Sales case?

All of the above

How do you opt-in to receive email notifications when new cases are generated?

Click the Profile icon in the left navigation panel to select your notification settings

Where can dealership personnel access the CX Survey Dashboard?

DealerCONNECT

Which report provides more information about the status of your dealerships CX Surveys and is a high level snapshot of sample and invitation data?

Disposition Report

Who plays a role in creating a positive customer experience at your dealership?

Everyone

What should you do in the time between the close of the sale or completion of service and the CX Survey invitation being sent?

Follow up with the customer to ensure their needs were met

The Net Promoter Score (NPS) is based on the responses to which question?

How likely are you to recommend the dealer for sales or service

The CX SSI and CX CSI ___________ Scores are calculated at the dealership level to measure overall experience

Index

A negative verbatim comment will __________ trigger a case

Not- Always

The large number at the top of the CX Survey Dashboard homepage are the _________ Scores

Not- Net Promoter

If the available resources and bonus materials do not provide the answer you seek, you should __________________

Not- ask your dealerships administrator

Unintentionally forgetting to verify and update a customers contact information during a Sales or Service visit could possibly be considered _________ survey interference.

Not- direct

Once a customer submits the CX Survey, the results goes in the CX Survey Dashboard within __________

1 to 2 hours

Intentionally providing inaccurate contact information in NVDR/COIN to prevent an unhappy customer from receiving a survey is ____________ interference

direct

After a case has been triggered, it is critical to contact the customer within _______

24 hrs

How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation?

3 days

Hoe long does the CX Survey Dashboard retain survey disposition data?

30 days

Once received, how long does a customer have to complete and submit the CX Survey?

30 days

A positive Net Promoter Score (NPS) means that your dealership has _________

more promoters than detractors


Kaugnay na mga set ng pag-aaral

Les cours d'eau et les étendues d'eau

View Set

Complex Care: Diabetes Insipidus (DI)

View Set

Organizational Behavior Exam 2 - Leisl Wesson

View Set