Employability skills test

Critical thinking and problem solving are defined as

Analyzing and resolving problems that arise in completing assigned tasks

The overall look that an employee presents on the job is best described as ones_______

Appearance

The amount of income tax that is withheld from a persons payroll check is based on the information provided on the:

W-4 form

When applying for a job, the first step is to complete

a job application

A plan or a goal that guides someones personal behavior

agenda

Copyright laws cover

all original artwork

Job shadowing means

observing a respected person on the job

On-the-job training is

on-site instruction is how to perform a particular job

A question raised for inquiry,consideration or solution is called a

problem

The answer to a multiplication problem is called

product

Technological literacy is

knowledge about technology and the ability to use it correctly

A spreadsheet application is primarily used to

manage financial data

Maya worked 41 hours this week at a local hospital. She makes 12 dollars per hour. Any time over 40 hours is paid at time and a half or 1.5. How much will Maya earn for her 41 hours of work?

$498

Information technology changes DRAMATICALLY every

18 months

The rate of emergency room related injuries for young workers is______ compared to workers over the age of 25.

2 times higher

You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entree and sometime after ordering the dish, you learn from the kitchen manager that the fish is sold out. What is the BEST way to creatively handle the situation?

After talking with the restaurant manager,offer a comparable dish,a discount and a formal apology

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do?

Ask the manager to stop speaking in suck an inappropriate way.

The acceptance of something as fact without evidence or proof is called

Assumption

Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?

Attending conferences to acquire new industry-related knowledge

When preparing to give a presentation you should

Become an expert on your topic,know your audience, practice.

The gestures,movements and mannerisms by which a person communicates with others.

Body language

To explain or qualify something is known as

Clarification

An individual who works well with all customers and coworkers has

Communication skills

_____________keeps information about a customer from being disclosed without his or her consent.

Confidentiality

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. since you normally get off at 5pm from work, you previously agreed to take your neighbor to an important appointment at 6:30pm.What should you do?

Contact a friend who knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline.

Being productive can best be described as

Controlling a situation by making things happen or preparing for possible future problems.

A distortion of judgement about a person or group because of their culture or social is called

Cultural Bias

You are writing a letter to Joe Bob who is a potential customer. What is the BEST way to begin your email to Joe Bob?

Dear Mr. Bob

You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?

Dear Ms. Smith

On Tuesday, Emmas supervisor asks her to work on three projects that need to be completed by Friday.On Wednesday, Emma realized that she will not be able to finish them on time. What should she do?

Discuss the problem with her supervisor

Which of the following is a good basic rule of a business meeting?

Distribute an agenda.

Employers expect certain things from employees. One important trait employers look for in employees is " initiative". Initiative means

Doing things on your own; being a self-starter

The ability to do something or produce something without wasting materials,time and energy.

Efficiency

The process of speaking words that may be clear or unclear to the listener is known as _________

Enunciation

The physical or emotional conditions that surround someone and impacts their growth,health and progress is called

Environment

A persons principles or standards of behavior; ones judgement of what is important in life.

Values

Tammys supervisor asks her to select the best contractor for an upcoming construction job. Tammy narrows the choices down to four contractors. Whats the process for making her decision?

Evaluate all factors needed and select the most suitable contractor based on the factors.

Listening and hearing are the same thing when it comes to effective communication.

False

Ivans businesses always gives its customers a coffee mug at the end of the year as a gift. Now the supervisor says they will no longer give away coffee mugs because it is not cost effective. Which is the most correct explanation of the supervisors decision?

Giving cups away did not generate enough new or continuing business to pay for the cups.

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

Greet the customer and ask if he would like his assistance.

In the workplace, soft skills are considered a complement to ______ skills. which refer to a persons knowledge and occupational skills.

Hard skills

Which of the following questions would NOT be appropriate to ask during an employment interview?

How much are you paying now?

To begin to do or make something

Implementation

Which of the following would require that you follow a set of written directions accurately and precisely in order to keep operations working properly?

Installing the new printer and copy machine

How can creativity and resourcefulness help you be successful in your career?

It gives you the ability to quickly assesses a new situation or setting, you can find a way to use whats around you to your own advantage,it gives you a new insight.

A term that describes information pertaining to a certain profession or position

Job specific

Which of the following is NOT a benefit of professional development activities?

Learning "survivor" strategies by undercutting team members and winning special opportunities.

You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after one day of using the new tablet. What is the first course of action?

Look for the operating manual to figure out what is wrong

Malicious software which is used or programmed by attackers to disrupt computer operation, gather sensitive information, or gain access to private computer systems is also called_______

Malware

Motivating factors can be

New or Old

Which of these are a government organization to help keep workers safe and establish laws to hold companies responsible for a workers safety?

OSHA

Which of the following is NOT a benefit of doing a community service project?

Opportunity to earn extra money.

Something extra that someone receives in addition to his regular pay for doing a job.

Perks

When writing resumes, why do employers prefer professional references over personal ones?

Personal references tend to be biased

Which of the following does not belong in a portfolio?

Pictured of your vacation

An orderly or step-by-step conception or proposal for accomplishing an objective:

Plan

The rate at which goods are produced or work is completed

Productivity

Which of the following journals is a publication directly related to a profession?

Professional

Which of the following statements about reading skills is true?

Skimming is reading quickly through a book or document to pick out key points

This term describes an individuals level of quality achievement, thats considered acceptable or desirable.

Standards

When completing the past employment section on an application, in what order should jobs be listed?

Start with current or most recent jobs.

Communication at a distance by technological means, particularly through electromagnetic waves:

Telecommunication

Why is having diversity in a company staff a good idea?

There is a broader range of talents,skills, and creativity.

A piece of malware that pretends to be something benign; such as media player, an emailed file,or a smartphone app. Users are deceived into opening the file, which in most cases installs the malware.

Trojan Horse

Contributes to the success of the team,assists others and requests help when needed.

Value

The use of internet or other electronic means to harass an individual, a group of individuals, or an organization

cyber bullying

To work safely you should

follow safety rules, use safety equipment and protective clothing,keep work areas clean and neat

"Big picture" issues can be referred to as

goals of the company, organizations policies, the culture of the organization

In a business or office setting, the BEST greeting when answering the telephone is

good morning or good afternoon

Which of the following is not a type of web browser

google drive

The character traits and interpersonal skills that characterize a persons relationships with other people are called

soft skills

When delivering a speech, do not

speak rapidly

The purpose of writing a thank you note to a job interviewer is

to thank the interviewer for his or her time, show that you are polite,thoughtful and conscientious,give you another chance to sell yourself