Employability skills test
Critical thinking and problem solving are defined as
Analyzing and resolving problems that arise in completing assigned tasks
The overall look that an employee presents on the job is best described as ones_______
Appearance
The amount of income tax that is withheld from a persons payroll check is based on the information provided on the:
W-4 form
When applying for a job, the first step is to complete
a job application
A plan or a goal that guides someones personal behavior
agenda
Copyright laws cover
all original artwork
Job shadowing means
observing a respected person on the job
On-the-job training is
on-site instruction is how to perform a particular job
A question raised for inquiry,consideration or solution is called a
problem
The answer to a multiplication problem is called
product
Technological literacy is
knowledge about technology and the ability to use it correctly
A spreadsheet application is primarily used to
manage financial data
Maya worked 41 hours this week at a local hospital. She makes 12 dollars per hour. Any time over 40 hours is paid at time and a half or 1.5. How much will Maya earn for her 41 hours of work?
$498
Information technology changes DRAMATICALLY every
18 months
The rate of emergency room related injuries for young workers is______ compared to workers over the age of 25.
2 times higher
You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entree and sometime after ordering the dish, you learn from the kitchen manager that the fish is sold out. What is the BEST way to creatively handle the situation?
After talking with the restaurant manager,offer a comparable dish,a discount and a formal apology
You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do?
Ask the manager to stop speaking in suck an inappropriate way.
The acceptance of something as fact without evidence or proof is called
Assumption
Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?
Attending conferences to acquire new industry-related knowledge
When preparing to give a presentation you should
Become an expert on your topic,know your audience, practice.
The gestures,movements and mannerisms by which a person communicates with others.
Body language
To explain or qualify something is known as
Clarification
An individual who works well with all customers and coworkers has
Communication skills
_____________keeps information about a customer from being disclosed without his or her consent.
Confidentiality
You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. since you normally get off at 5pm from work, you previously agreed to take your neighbor to an important appointment at 6:30pm.What should you do?
Contact a friend who knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline.
Being productive can best be described as
Controlling a situation by making things happen or preparing for possible future problems.
A distortion of judgement about a person or group because of their culture or social is called
Cultural Bias
You are writing a letter to Joe Bob who is a potential customer. What is the BEST way to begin your email to Joe Bob?
Dear Mr. Bob
You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?
Dear Ms. Smith
On Tuesday, Emmas supervisor asks her to work on three projects that need to be completed by Friday.On Wednesday, Emma realized that she will not be able to finish them on time. What should she do?
Discuss the problem with her supervisor
Which of the following is a good basic rule of a business meeting?
Distribute an agenda.
Employers expect certain things from employees. One important trait employers look for in employees is " initiative". Initiative means
Doing things on your own; being a self-starter
The ability to do something or produce something without wasting materials,time and energy.
Efficiency
The process of speaking words that may be clear or unclear to the listener is known as _________
Enunciation
The physical or emotional conditions that surround someone and impacts their growth,health and progress is called
Environment
A persons principles or standards of behavior; ones judgement of what is important in life.
Values
Tammys supervisor asks her to select the best contractor for an upcoming construction job. Tammy narrows the choices down to four contractors. Whats the process for making her decision?
Evaluate all factors needed and select the most suitable contractor based on the factors.
Listening and hearing are the same thing when it comes to effective communication.
False
Ivans businesses always gives its customers a coffee mug at the end of the year as a gift. Now the supervisor says they will no longer give away coffee mugs because it is not cost effective. Which is the most correct explanation of the supervisors decision?
Giving cups away did not generate enough new or continuing business to pay for the cups.
Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?
Greet the customer and ask if he would like his assistance.
In the workplace, soft skills are considered a complement to ______ skills. which refer to a persons knowledge and occupational skills.
Hard skills
Which of the following questions would NOT be appropriate to ask during an employment interview?
How much are you paying now?
To begin to do or make something
Implementation
Which of the following would require that you follow a set of written directions accurately and precisely in order to keep operations working properly?
Installing the new printer and copy machine
How can creativity and resourcefulness help you be successful in your career?
It gives you the ability to quickly assesses a new situation or setting, you can find a way to use whats around you to your own advantage,it gives you a new insight.
A term that describes information pertaining to a certain profession or position
Job specific
Which of the following is NOT a benefit of professional development activities?
Learning "survivor" strategies by undercutting team members and winning special opportunities.
You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after one day of using the new tablet. What is the first course of action?
Look for the operating manual to figure out what is wrong
Malicious software which is used or programmed by attackers to disrupt computer operation, gather sensitive information, or gain access to private computer systems is also called_______
Malware
Motivating factors can be
New or Old
Which of these are a government organization to help keep workers safe and establish laws to hold companies responsible for a workers safety?
OSHA
Which of the following is NOT a benefit of doing a community service project?
Opportunity to earn extra money.
Something extra that someone receives in addition to his regular pay for doing a job.
Perks
When writing resumes, why do employers prefer professional references over personal ones?
Personal references tend to be biased
Which of the following does not belong in a portfolio?
Pictured of your vacation
An orderly or step-by-step conception or proposal for accomplishing an objective:
Plan
The rate at which goods are produced or work is completed
Productivity
Which of the following journals is a publication directly related to a profession?
Professional
Which of the following statements about reading skills is true?
Skimming is reading quickly through a book or document to pick out key points
This term describes an individuals level of quality achievement, thats considered acceptable or desirable.
Standards
When completing the past employment section on an application, in what order should jobs be listed?
Start with current or most recent jobs.
Communication at a distance by technological means, particularly through electromagnetic waves:
Telecommunication
Why is having diversity in a company staff a good idea?
There is a broader range of talents,skills, and creativity.
A piece of malware that pretends to be something benign; such as media player, an emailed file,or a smartphone app. Users are deceived into opening the file, which in most cases installs the malware.
Trojan Horse
Contributes to the success of the team,assists others and requests help when needed.
Value
The use of internet or other electronic means to harass an individual, a group of individuals, or an organization
cyber bullying
To work safely you should
follow safety rules, use safety equipment and protective clothing,keep work areas clean and neat
"Big picture" issues can be referred to as
goals of the company, organizations policies, the culture of the organization
In a business or office setting, the BEST greeting when answering the telephone is
good morning or good afternoon
Which of the following is not a type of web browser
google drive
The character traits and interpersonal skills that characterize a persons relationships with other people are called
soft skills
When delivering a speech, do not
speak rapidly
The purpose of writing a thank you note to a job interviewer is
to thank the interviewer for his or her time, show that you are polite,thoughtful and conscientious,give you another chance to sell yourself