Employee Dissatisfaction and Grievances Ch. 9

A formalized procedure is required when employees believe the management in an organization has done with of the following

Breached their contract

In which US Supreme court case did it state that a tenured public employee is entitled, under due process, to oral and written notice of the charges against him and an opportunity to tell his side of the story before he is terminated?

Cleveland Board of Education V. Loudermill

Observations indicate that managers in law enforcement agencies tend to _____ _________regarding the communication of organizational policies and procedures

Communicate well

When some factor in an employee's working environment causes him to complain orally or more formally, in writing, it is usually referred to as

Grievance

Generally, courts have ruled that an employee cannot be penalized for his acts unless it can be proved that his conduct was related to his performance and (3)

Impaired his efficiency Seriously interfered with the operational efficiency of the organization Interfered with the maintenance of good order within the organization

The _____ of supervisors in enforcing all the organizational rules is perceived far more frequently than any other cause as a reason for opposition to the rules

Inconsistency

Indifference of supervisors to the squandering of organizational resources and other wasteful practices contribute to:

Inefficient operation

Many of the causes for employee dissatisfaction can be prevented by supervisors if they consistently adhere to the basic tenets of

Leadership

The employee has which of the following interests when the employer's action in dismissing him significantly damages his reputation or standing in the community?

Liberty Interest

Employees often oppose the ______ in which the organizational rules are enforced more than oppose the rules themselves

Manner

Dissatisfactions are a prime cause of complaints and grievances of various types and contribute markedly to lowering of which of the following?

Morale

A supervisor must consider legal justification for his actions as well as the morality of what he does if he is to set a professional ______ within his sphere of influence

Tone

What type of work environment factors typically need an outlay of capital to correct? (3)

Unsatisfactory operational equipment Bad lighting Uncleanliness

According to the text, when an employee discontent is not ______, it may become more grievous to the supervisor and the organization

Verbalized

Which of the following is a category of grievances and dissatisfaction that arise in the workplace (3)

Work environment Inept Supervision Management failures

It is imperative that supervisors become familiar with which of the following that might affect an employee's interest in their position (3)

Contract Provisions Statues Rules between employer and employee

Employees react strongly and often challenge management in what formal legal system venue when they feel they have arbitrarily deprived of some due process rights?

Court

All of the following, according to the text, are physical elements of the working environment that give rise to a large portion of employee dissatisfaction except:

Coworkers*** Bad lighting Improper temperature Inadequate restroom facilities

Supervisory practices that lead to negative feelings in employees include all of the following, according to the text, except

Failure to give recognition Failure to delegate power**** The use of intemperate language Displays of favoritism

According to the text, which type of failure gives rise to many negative reactions of workers

Failures of management

The term used when a problem employee is involved in the frequent transfer from one place, one shift, or one assignment to another is: (3)

Freeway Therapy Transfer Treatment The Wheel

Which element accounts for a large share of dissatisfaction and negative feelings of employees

Poor Supervision

What type of interest does the tenured employee have when he has a legitimate claim to his jobs as conferred by statue, contract, or other existing rule or understanding

Property interest

Supervisors will not recognize where their performance might need modification if they are not honest about which ?

Self evaluation

Failures of management include (3)

Supervisors allowing waste of time on the job Violations of employees' due process Arbitrarily enforcing rules