EOC Unit 6 Review

What aspects of collective bargaining signals the successful end of negotiations?

Management and unions leaders have reaches a tentative agreement

What is a potential benefit to an employee who demonstrates initiative on the job?

More advanced opportunities

A manufacturer might require all its employees to wear hard hats and protective eyewear when walking through the facility's warehouse and factory to

Protect the employees' right to work under safe conditions

What effect does orderly and systematic behavior have on stress in the workplace?

Reduces stress

If three employees have the same level of ability and competence, what factor might a business use to decide which one to promote?

Seniority

In business, everyone works toward __________ goals.

Shared

Why are unions a powerful force in business

They organize workers into a single bargaining unit and increase their bargaining power

Why do many businesses provide opportunities for their employees to continue their education or receive additional training?

To be able to promote from within

At Oh-So-Good Gourmet Cookie Company, Todd is the warehouse manager, Pamela is the lead shipping clerk, David is a part-time shipping clerk, Carrie is the shipping supervisor, and Sharon is the vice president of distribution. Following a vertical chain of command, who is Carrie's direct supervisor?

Todd

How do unions benefit businesses?

Unions can help businesses save time by recruiting employees.

The best way for people to obtain information about a variety of career fields and options is by

accessing online employment services

An effective technique in conducting a job search is writing to personnel directors and

addressing them by name

When asked questions during an employment interview, applicants should

answer in full

Individuals often succeed in occupations that require the skills that match their

aptitudes

To be an effective team member, an employee needs to be willing to

collaborate with others

The primary reason that people lose or leave their jobs is that they have

difficulty getting along with others

The purpose for writing a letter of application is to introduce yourself and to

express your interest in the job opening

When employees demonstrate adaptability, they are able to be

flexible

Because her employer requests that employees refrain from engaging in distracting activities and noise in the workplace, Alicia turns off her smartphone's ringer when she arrives at work each day. Alicia is

following a company policy

A disadvantage to workers of having a union represent them is that they

have to pay union wages

A job interview follow-up letter can be a valuable tool for applicants who are nervous during a job interview because the letter can

include anything that the applicant forgot to mention

When there are frequent personality conflicts in a work group, the result is usually that it

interferes with the group's output

An effective resume provides a prospective employer with the information needed to judge the applicant's qualifications without being

lengthy

Employees who work in certain professions are required to pass an examination an obtain a

license

The way in which supervisors guide the work of employees depends upon their

management style

Individuals can change from a negative to a positive attitude through the use of

self-control

One way that individuals can obtain valuable work experience before applying for full-time paying positions is to

serve an internship

Businesses often develop an achievement orientation by giving employees responsibility, which encourages them to

take the initiative

The degree of unionization in the United States varies based on a business's

type of industry and geographical location

One of the most important issues that create conflict in labor-management negotiations is

wages

Some job application forms ask why the applicant left a previous job. Which of the following would be an acceptable answer to this question: A. "I was expected to do too much work." B. "I was seeking a more responsible job." C. "I couldn't get along with my supervisor." D. "I wanted to get out of a difficult situation."

B.) I was seeking a more responsible job

Sharing both praise and constructive criticism is an example of what type of behavior that builds positive working relationships?

Being cooperative

Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?

Being cooperative

Which of the following statements about change in the workplace is true?

Being receptive to change helps employees to be successful

Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?

Carrying your own weight

Which of the following is one way that employers expect their employees to show loyalty to the business?

Coming to work on time

Which of the following is a skill that coaches need to master to be effective?

Communication

Being tactful is an example of what type of behavior that builds positive working relationships?

Demonstrating courtesy and respect

Rhonda would like to develop her desirable personal traits so she can be more successful at work. What is the first step she needs to take?

Determine which traits are desirable

Which of the following is the most serious consequence to an employee who fails to follow the business's rules of conduct?

Dismissal

Which of the following is an advantage to workers of having a union represent them?

Fair treatment of employees

John decided to promote Bill instead of Maggie to regional manager because he thinks women aren't assertive enough in business situations. John is stereotyping on the basis of

Gender

Organizing a charity event with our coworkers is an example of what type of behavior that builds positive working relationships?

Getting to know others on your work team

Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?

Having a good attitude

Being patient with coworkers is an example of what type of behavior that builds positive working relationships?

Having a good attitude

Which of the following is a benefit of effective human relations at work?

Increased cooperation

Two salespeople show little interest in their own activities as well as the activities of others. What type of attitude is being exhibited by the salespeople?

Indifferent

How does exploring different kinds of activities help to define your own personality?

It helps you to determine what you prefer

Penny finds her daily work tasks to be less mundane now that she understands how they contribute to accomplishing the team's shared vision. Which benefit of a shared vision has helped Penny in this situation?

It provides focus for team members' energy